ISCRAM-Med 2016. Third International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries [Poster Papers]

Poster Papers of ISCRAM-Med 2016 Third International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries. October 26-28, 2016. Universidad Carlos III de Madrid (Spain)Universidad Carlos III de Madrid. Vicerrectorado de Investigación y Transferenci

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Proceedings of the 9th Annual International Conference of the International Institute for Infrastructure Renewal and Reconstruction

Proceedings of The 9th Annual International Conference of the International Institute for Infrastructure Renewal and Reconstruction. The conference was held at Queensland University of Technology (QUT), Brisbane, Australia from 8-10 July 2013. The event title for the 9th Annual Conference was: Risk-informed Disaster Management: Planning for Response, Recovery and Resilience. All papers were double blind peer reviewed and the Proceedings were published online in March 2015

Information Systems for Crisis Response and Management in Mediterranean Countries : Second International Conference, ISCRAM-med 2015, Tunis, Tunisia, October 28-30, 2015, Proceedings

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