E-HRM: Innovation or irritation. An explorative empirical study in five large companies on web-based HRM

Technological optimistic voices assume that, from a technical perspective, the IT possibilities for HRM are endless: in principal all HR processes can be supported by IT. E-HRM is the relatively new term for this IT supported HRM, especially through the use of web technology. This paper aims at demystifying e-HRM by answering the following questions: what actually is e-HRM?, what are the goals of starting with e-HRM?, what types can be distinguished? and what are the outcomes of e-HRM? Based upon the literature, an e-HRM research model is developed and, guided by this model, five organizations have been studied that have already been on the "e-HR road" for a number of years. We conclude that the goals of e-HRM are mainly to improve HR's administrative efficiency/to achieve cost reduction. Next to this goals, international companies seem to use the introduction of e-HRM to standardize/harmonize HR policies and processes. Further, there is a 'gap' between e-HRM in a technical sense and e-HRM in a practical sense in the five companies involved in our study. Finally, e-HRM hardly helped to improve employee competences, but resulted in cost reduction and a reduction of the administrative burden

Cultivating Lifelong Donors: Stewardship and the Fundraising Pyramid

This handbook helps nonprofits build long-term giving programs that span the entire supporter lifecycle, from engagement through the end of life. It highlights strategies for engaging new supporters online, investigates the characteristics of loyal donors, examines the importance of developing personal relationships with transitional giving prospects, and discusses donor cultivation

Creating a Legacy: Building a Planned Giving Program From the Ground Up

This book explores if, when, and how to use planned giving as part of a fundraising strategy. Includes tips and practical examples, as well as the dos and don'ts associated with building a well-integrated planned giving program

A Time for Action

This is the second and final report the LA 2020 Commission will publish. This report contains a series of concrete measures which, if adopted, will enhance transparency and accountability in City Hall, put Los Angeles on a path toward fiscal stability and renew job creation in the region

Leveraging Regional Assets: Insights from High-Growth Companies in Kansas City

As a typical Midwestern city, Kansas City and its successful entrepreneurs often are overlooked in economic development studies. We find, however, compelling evidence that the region has ample entrepreneurial success to celebrate, study, and share since numerous Kansas City area firms have appeared on Inc.magazine's list of the fastest-growing companies. We recently interviewed the founders of some of these firms in the city's information technology, biotechnology, and business services sectors about their views on the strengths and viability of Kansas City's entrepreneurial ecosystem. We gained valuable insights for area policy and economic leaders. Key findings of our interviews include:-Lack of venture capital or angel investment does not hinder the growth of Kansas City firms. Only a small percentage of the high-growth firmsinterviewed reported receiving investment from Venture Capital or Angel investors. Instead, most high-growth firms were self-financed or received financial assistance from founders' close friends and families. Some bootstrapped by adapting their firms to customer needs to achieve growth, while others scaled up only as revenues increased and additional customers were found. No matter how they were funded, the firms successfully grew their revenue. -Kansas City firms enjoy a substantial pool of talent in the region. Growing firms often have a long-term employee development strategy to hire young people and train them to be first-class professionals, including technical experts. Entrepreneurs also find the region's low cost of living and strong, Midwestern work ethic to be major strengths.-Most Kansas City entrepreneurs find support from customers, vendors, and/or collaborating firms in the region. This finding runs somewhat contrary to Swiss researcher Heike Mayer's recent conclusion that firms in the Kansas City region are disconnected. These regional connections lead to the firms' innovations and growth. -A number of high-growth firms serve only the Kansas City area or a limited market of regional cities, yet they see this limited regional focus as a business strength. Entrepreneurs and their support community should take note that a firm does not have to capture a national or global market to be highly successful. -Most Kansas City entrepreneurs report that locally based mentors have played a significant role in their success. Whether through informal or 2 formal channels, connecting experienced entrepreneurs to aspiring or nascent entrepreneurs and allowing mentor-mentee relationships to grow organically should be goals of the city's entrepreneurial support community. Further research is needed on how best to create and implement local mentorship programs

Designing a smooth service experience: Finding the balance between online and offline service

Tutkimuksen tavoitteena on selvittää, kuinka digitaalisen ja analogisen palvelun voi paremmin yhdistää kokonaispalveluksi niin, että asiakas saa mahdollisimman sujuvan palvelukokemuksen. Tutkimuksen aihe nousee Tunteesta arvoa palvelulle –hankkeesta, jossa toteutettiin palvelumuotoilun kehitysprojekteja yhdessä viiden yrityksen kanssa. Niistä useammassa konseptien osana oli digitaalinen palvelu, mutta haasteeksi nousi digitaalisen kanavan yhdistäminen analogiseen, eli fyysisessä tilassa tapahtuvaan palveluun. Nykypäivänä digitaalisten palveluiden yleisyys on kasvanut ja ihmiset ovat yhä tottuneempia käyttämään digitaalisia kanavia osana palvelukokonaisuutta. Toisaalta käyttäjät ovat myös tietoisia digitaalisten kanavien tarjoamista mahdollisuuksista ja siten heidän odotuksensa ja vaatimuksensa palvelua kohtaan kasvavat. Eri palvelukanavien välillä on kuitenkin havaittavissa eroavaisuuksia ja siten yhtenäisen ja sujuvan palvelukokemuksen syntyminen asiakkaalle on vaikeaa. Asiakkaan tarpeiden ja odotusten sekä yrityksen tavoitteiden huomioiden palvelupolun luomisessa mahdollistavat palvelun sujuvan etenemisen palvelukanavien välillä. Tässä on laadullisessa tutkimuksessa tutkimusaineisto on kerätty puolistrukturoituina teemahaastatteluina. Tutkimusaineisto on analysoitu teemoittelemalla ja tutkimuksen löydökset vastaavat kysymyksiin, miten sujuva palvelukokemus muotoillaan palvelumuotoilun menetelmin, ja miten digitaalisia ja analogisia palvelukanavia tasapainotetaan palvelupolussa. Tutkimuksen tuloksen muodostaa seitsemästä osasta koostuva työkalu, jonka tarkoituksena on toimia palvelun muotoilun ja kehittämisen tukena.While working as a research assistant in Value through Emotion research project at University of Lapland and doing service design projects with several companies, I noticed that there is a challenge in designing a service that combines online and offline service channels. Nowadays the trend is to have an online service, such as service application, as a part of the overall service path, but there is often a gap between the online and offline elements of the service in regards of the communication and the quality of service delivery. The customers are more and more used to digital service channels and they are aware of the possibilities that online channels can provide. Therefore the customers have high expectations about the service delivery. Designing a service that keeps the continuity throughout the service despite the form of delivery channel would be a solution for providing the customer a smooth service experience. In this research I study how a smooth service experience can be built using service design methods. I also study how the balance between online and offline service channels can be found in the overall service path. The research data of partly structured theme interviews are analysed by qualitative research methods. As a result for this case study I present a toolkit with seven templates that can be used as a guideline and support in the service design process when combining online and offline service elements as a smooth service experience