Software Quality and Standards on a Global Scale: Trends in the Literature from Scientific and Sectoral Perspective

The digital transformation requires software in many components of business and daily life. As the product variety and competition increase in this field, the quality and standards which are leading the sector are also on the agenda. In this context , the aim of this study is to present the current state of software quality and standards in terms of both sectoral and scientific publications. In the scope of the study, the related studies in this field are summarized, and then the findings are presented which are obtained through the scientometric analyses of the published research articles in the journals indexed by Web of Science Core Database. The Findings emphasize the trends in keywords over the years as well as the most active universities, authors, countries, institutional information, and the journals that are preferred by authors. Furthermore, the number and the quality of articles with respect to the country dimension are also discussed to determine the current situation in Turkey

La calidad en el sector consultoría de software en Lima Metropolitana

La presente investigación analizó si los Sistemas de Gestión de Calidad (SGC) tienen un impacto en la Administración de la Calidad Total (TQM por sus siglas en inglés) en base al nivel de cumplimiento de los nueve factores propuestos por Benzaquen (2014) en el sector de Consultoría de Software de Lima Metropolitana. El estudio se realizó en base a una muestra de 21 empresas, de las cuales 12 contaban con un SGC. Se utilizó como metodología un proceso estadístico que comenzó analizando la consistencia de los datos recolectados mediante el Alfa de Cronbach, luego se identificó si la muestra presentaba comportamiento normal o no, y finalmente se efectuó el análisis de significancia. Los resultados de este análisis mostraron una diferencia estadísticamente significativa en los niveles de cumplimiento de los nueve factores entre los grupos de empresas que contaban con un SGC y las que no, por lo que se pudo inferir que el tener implementado un SGC tiene un impacto positivo en la TQM.The present research examined whether the Quality Management Systems (QMS) have an impact on Total Quality Management (TQM) based on the level of compliance with the nine factors proposed by Benzaquen (2014) in the Software Consulting sector of Metropolitan Lima. The study was conducted based on a sample of 21 companies, of which 12 had a QMS. A statistical process that began analyzing the consistency of the data collected by Cronbach's alpha, then identified if the sample had normal or abnormal behavior, and finally the analysis of significance was conducted was used as a methodology. The results of this analysis showed a statistically significant difference in the levels of compliance with the nine factors between groups of companies that had a QMS and those not, so it could be inferred that having implemented a QMS has a positive impact in TQM.Tesi