Presenting Business Process Improvement Changes – A Systematic Literature Review

Äriprotsessi täiustamine aitab parandada lõppkasutaja kogemust, vähendada kulutusi ja kiirendada tööd. Eksisteerib mitmeid äriprotsessi täiustamise tehnikaid. Olemasolevate protsesside juures ei ole aga demonstreeritud muutuste mõju. Et täita see lünk, pakub antud lõputöö ülevaadet viisidest, kuidas demonstreerida äriprotsesside muutuste mõju päris elu näidete põhjal. Sel eesmärgil on tehtud süstemaatiline kirjanduse ülevaade artiklitest, mis kasutavad äriprotsesside täiustamist päris elu näidetes, et näha, kuidas need muutuseid on esitletud. Leitud artikleid analüüsiti ning leiti vastused uurimuse küsimustele. Analüüsi tulemusena leiti, et nagu igas teises teadusvaldkonnas, mis käsitleb muutusi, saab neid esitleda visuaalselt, numbriliselt või mitte- struktureeritud viisil, kasutates erinevaid esitlemise strateegiaid. Teadmine, kuidas antakse edasi asjade muutumist, aitab inimestel paremini aru saada nende sisust. Võimalik on paremini aru saada äriprotsesside muutustest.Business Process Improvement (BPI) has a big potential by helping to improve end-user satisfaction, to reduce costs and throughput times. A lot of business process improvement techniques exist, but they lack the information about the presentation of the effects of business process change. In order to fill this gap, this thesis provides an overview of the ways that are used to present the effects of business process change in real-life business process scenarios. For that purpose, a systematic literature review is performed to identify papers that apply BPI on real-life cases from industry to see what means are used to capture and present those changes. The identified final papers are analysed in order to answer to Research Questions (RQ). The analysis reveals that as in any other scientific field where change is occurring the change could be presented either visually, or in a numerical way, or in a not structured (narrative) way using some presentation strategies. This knowledge that gives some hints on how changes are conveyed can be used to support people to better understand the changes which occur in a process after a BPI

Goal-equivalent secure business process re-engineering

The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements, we employ a notion of equivalence based on goal-equivalence. Basically, we verify if the execution of the business process, described in terms of the trace it generates, satisfies the organizational model. We motivate and illustrate the method with an e-health case study

Goal-equivalent secure business process re-engineering

The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements, we employ a notion of equivalence based on goal-equivalence. Basically, we verify if the execution of the business process, described in terms of the trace it generates, satisfies the organizational model. We motivate and illustrate the method with an e-health case study

Goal-Equivalent Secure Business Process Re-engineering

The introduction of information technologies in health care systems often requires to re-engineer the business processes used to deliver care. Obviously, the new and re-engineered processes are observationally different and thus we cannot use existing model-based techniques to argue that they are somehow “equivalent”. In this paper we propose a method for passing from SI*, a modeling language for capturing and modeling functional, security, and trust organizational and system requirements, to business process specifications and vice versa. In particular, starting from an old secure business process, we reconstruct the functional and security requirements at organizational level that such a business process was supposed to meet (including the trust relations that existed among the members of the organization). To ensure that the re-engineered business process meets the elicited requirements, we employ a notion of equivalence based on goal-equivalence. Basically, we verify if the execution of the business process, described in terms of the trace it generates, satisfies the organizational model. We motivate and illustrate the method with an e-health case study