Refining Vision Videos

[Context and motivation] Complex software-based systems involve several stakeholders, their activities and interactions with the system. Vision videos are used during the early phases of a project to complement textual representations. They visualize previously abstract visions of the product and its use. By creating, elaborating, and discussing vision videos, stakeholders and developers gain an improved shared understanding of how those abstract visions could translate into concrete scenarios and requirements to which individuals can relate. [Question/problem] In this paper, we investigate two aspects of refining vision videos: (1) Refining the vision by providing alternative answers to previously open issues about the system to be built. (2) A refined understanding of the camera perspective in vision videos. The impact of using a subjective (or "ego") perspective is compared to the usual third-person perspective. [Methodology] We use shopping in rural areas as a real-world application domain for refining vision videos. Both aspects of refining vision videos were investigated in an experiment with 20 participants. [Contribution] Subjects made a significant number of additional contributions when they had received not only video or text but also both - even with very short text and short video clips. Subjective video elements were rated as positive. However, there was no significant preference for either subjective or non-subjective videos in general.Comment: 15 pages, 25th International Working Conference on Requirements Engineering: Foundation for Software Quality 201

A Taxonomy of Digital Service Design Techniques

In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured taxonomy is needed. This research-in-process seeks to apply a taxonomy development method to classify design techniques and to identify important dimensions in order to provide an overview of digital service design techniques. Our preliminary results present a taxonomy with five dimensions, each of which includes mutually exclusive and collectively exhaustive characteristics. In future research, we plan to evaluate the usefulness of our taxonomy and compare our taxonomy with those that are currently available. Furthermore, we expect to look into the potential interrelations among the dimensions and build a model that explains and predicts the appropriate techniques for a given situation

Gaze Awareness in Computer-Mediated Collaborative Physical Tasks

Human eyes play an important role in everyday social interactions. However, the cues provided by eye movements are often missing or difficult to interpret in computer-mediated remote collaboration. Motivated by the increasing availability of gaze-tracking devices in the consumer market and the growing need for improved remotecollaboration systems, this thesis evaluated the value of gaze awareness in a number of video-based remote-collaboration situations. This thesis comprises six publications which enhance our understanding of the everyday use of gaze-tracking technology and the value of shared gaze to remote collaborations in the physical world. The studies focused on a variety of collaborative scenarios involving different camera configurations (stationary, handheld, and head-mounted cameras), display setups (screen-based and projection displays), mobility requirements (stationary and mobile tasks), and task characteristics (pointing and procedural tasks). The aim was to understand the costs and benefits of shared gaze in video-based collaborative physical tasks. The findings suggest that gaze awareness is useful in remote collaboration for physical tasks. Shared gaze enables efficient communication of spatial information, helps viewers to predict task-relevant intentions, and enables improved situational awareness. However, different contextual factors can influence the utility of shared gaze. Shared gaze was more useful when the collaborative task involved communicating pointing information instead of procedural information, the collaborators were mutually aware of the shared gaze, and the quality of gaze-tracking was accurate enough to meet the task requirements. In addition, the results suggest that the collaborators’ roles can also affect the perceived utility of shared gaze. Methodologically, this thesis sets a precedent in shared gaze research by reporting the objective gaze data quality achieved in the studies and also provides tools for other researchers to objectively view gaze data quality in different research phases. The findings of this thesis can contribute towards designing future remote-collaboration systems; towards the vision of pervasive gaze-based interaction; and towards improved validity, repeatability, and comparability of research involving gaze trackers