Supporting group coherence in a museum visit

Visiting museums as part of a group poses the challenge of managing engagement with exhibits while preserving group cohesion. We respond to this by reconfiguring the social dynamic of visiting with an experience designed specifically for groups, that invites the group members themselves to design and ‘gift’ interpretations to one another. We present a trial of this experience with groups of family and friends at a museum. We show how groups managed and configured themselves during the visit, revealing the strategies involved in maintaining different group behaviors. We discuss how our design accommodated different visiting styles by making objects social and scaffolding rather than directing the group experience. We interpret our findings to frame group coherence as a flexible and configurable phenomenon within CSCW

Supporting group coherence in a museum visit

Visiting museums as part of a group poses the challenge of managing engagement with exhibits while preserving group cohesion. We respond to this by reconfiguring the social dynamic of visiting with an experience designed specifically for groups, that invites the group members themselves to design and ‘gift’ interpretations to one another. We present a trial of this experience with groups of family and friends at a museum. We show how groups managed and configured themselves during the visit, revealing the strategies involved in maintaining different group behaviors. We discuss how our design accommodated different visiting styles by making objects social and scaffolding rather than directing the group experience. We interpret our findings to frame group coherence as a flexible and configurable phenomenon within CSCW

Shared Digital Experiences Supporting Collaborative Meaning-Making at Heritage Sites

A growing body of research testifies to the capacity for archaeological and other cultural heritage sites to generate wonder, attachment, personal transformation and restoration, family bonding and community building amongst their visitors. Using evaluation data from two related European Commission‐funded research projects, CHESS and EMOTIVE, we discuss here our work in developing mobile-based emotionally‐engaging digital stories for visitors to diverse cultural heritage sites. The sites range from world-renowned museums, such as the Acropolis Museum in Athens (Greece), to UNESCO World Heritage sites, such as the Çatalhöyük Neolithic archeological site (in Turkey). The evaluation studies feature detailed observations of visitors on‐site as well as post‐experience questionnaires and interviews, providing us with rich data on several axes; e.g. in relation to interactive story plot and narration, staging and wayfinding in the physical space, personalisation and social interaction. In this chapter, we specifically focus on shared experience and the impact that digital technology can have in promoting the cultural site as a social space. On the one hand, our findings testify that digital empathic stories can evoke narrative transportation, and even, in some cases, personal attachment and critical (self‐)reflection, which leads us to consider how their enchanting capacities might be pushed even further into the building of broader, collective social conscience. At the same time, the findings reveal the challenges, both conceptual and practical, of designing a shared digital experience in which visitors engage with the site and each other in meaningful ways

Supporting group interactions in museum visiting

Ethnographic study in two contrasting museums highlights a widespread but rarely documented challenge for CSCW design. Visitors' engagement with exhibits often ends prematurely due to the need to keep up with or attend to fellow group members. We unpack the mechanics of these kinds of phenomena revealing how the behaviours of summoning, pressurizing, herding, sidelining, and rounding up, lead to the responses of following, skimming and digging in. We show how the problem is especially challenging where young children are involved. As an initial prompt we explore two ways in which CSCW could help address this challenge: enabling a more fluid association between information and exhibits; and helping reconfigure the social nature of visiting

Identifying the Cognitive Needs of Visitors and Content Selection Parameters for Designing the Interactive Kiosk Software for Museums

International audienceThis research presents the findings of contextual interviews, visitor survey and behavioural study that were carried out in Indian museums. It originates from the hypothesis that the museum exhibits are unable to express their relevance, historical significance and related knowledge to satisfy the curiosity of visitors. Our objective is to identify the cognitive needs of museum visitors and the content selection parameters for designing the interactive kiosk software, which is expected to be set up in every thematic gallery of the museum. The kiosk software is intended to offer higher level of engaging and learnable experience to the museum visitors. The research involved participation of 100+ visitors in Indian museums. The access restrictions and constraints of museums cause cognitive deprivation of visitors and compromise the quality of experience. Therefore, the interactivity, animations and multimedia capabilities of kiosk software must be focused on overcoming these limitations