Data Portraits and Intermediary Topics: Encouraging Exploration of Politically Diverse Profiles

In micro-blogging platforms, people connect and interact with others. However, due to cognitive biases, they tend to interact with like-minded people and read agreeable information only. Many efforts to make people connect with those who think differently have not worked well. In this paper, we hypothesize, first, that previous approaches have not worked because they have been direct -- they have tried to explicitly connect people with those having opposing views on sensitive issues. Second, that neither recommendation or presentation of information by themselves are enough to encourage behavioral change. We propose a platform that mixes a recommender algorithm and a visualization-based user interface to explore recommendations. It recommends politically diverse profiles in terms of distance of latent topics, and displays those recommendations in a visual representation of each user's personal content. We performed an "in the wild" evaluation of this platform, and found that people explored more recommendations when using a biased algorithm instead of ours. In line with our hypothesis, we also found that the mixture of our recommender algorithm and our user interface, allowed politically interested users to exhibit an unbiased exploration of the recommended profiles. Finally, our results contribute insights in two aspects: first, which individual differences are important when designing platforms aimed at behavioral change; and second, which algorithms and user interfaces should be mixed to help users avoid cognitive mechanisms that lead to biased behavior.Comment: 12 pages, 7 figures. To be presented at ACM Intelligent User Interfaces 201

Developing and Facilitating Temporary Team Mental Models Through an Information-Sharing Recommender System

It is well understood that teams are essential and common in many aspects of life, both work and leisure. Due to the importance of teams, much research attention has focused on how to improve team processes and outcomes. Of particular interest are the cognitive aspects of teamwork including team mental models (TMMs). Among many other benefits, TMMs involve team members forming a compatible understanding of the task and team in order to more efficiently make decisions. This understanding is sometimes classified using four TMM domains: equipment (e.g., operating procedures), task (e.g., strategies), team interactions (e.g., interdependencies) and teammates (e.g., tendencies). Of particular interest to this dissertation is accelerating the development of teammate TMMs which include members understanding the knowledge, skills, attitudes, preferences, and tendencies of their teammates. An accurate teammate TMM allows teams to predict and account for the needs and behaviors of their teammates. Although much research has highlighted how the development of the four TMM domains can be supported, promoting the development of teammate TMMs is particularly challenging for a specific type of team: temporary teams. Temporary teams, in contrast to ongoing teams, involve unknown teammates, novel tasks, short task times (alternatively limited interactions), and members disbanding after completing their task. These teams are increasingly used by organizations as they can be agilely formed with individual members selected to accomplish a specific task. Such teams are commonly used in contexts such as film production, the military, emergency response, and software development, just to name a few. Importantly, although these teams benefit greatly from teammate TMMs due to the efficiencies gained in decision making while working under limited deadlines, the literature is severely limited in understanding how to support temporary teams in this way. As prior research has suggested, an opportunity to accelerate teammate TMM development on temporary teams is through the use of technology to selectively share teammate information to support these TMMs. However, this solution poses numerous privacy concerns. This dissertation uses four studies to create a foundational and thorough understanding of how recommender system technology can be used to promote teammate TMMs through information sharing while limiting privacy concerns. Study 1 takes a highly exploratory approach to set a foundation for future dissertation studies. This study investigates what information is perceived to be helpful for promoting teammate TMMs on actual temporary teams. Qualitative data suggests that sharing teammate information related to skills/preferences, conflict management styles, and work ethic/reliability is perceived as beneficial to supporting teammate TMMs. Also, this data provides a foundational understanding for what should be involved in information-sharing recommendations for promoting teammate TMMs. Quantitative results indicate that conflict management data is perceived as more helpful and appropriate to share than personality data. Study 2 investigates the presentation of these recommendations through the factors of anonymity and explanations. Although explanations did not improve trust or satisfaction in the system, providing recommendations associated with a specific teammate name significantly improved several team measures associated with TMMs for actual temporary teams compared to teams who received anonymous recommendations. This study also sheds light on what temporary team members perceive as the benefits to sharing this information and what they perceive as concerns to their privacy. Study 3 investigates how the group/team context and individual differences can influence disclosure behavior when using an information-sharing recommender system. Findings suggest that members of teams who are fully assessed as a team are more willing to unconditionally disclose personal information than members who are assessed as an individual or members who are mixed assessed as an individual and a team. The results also show how different individual differences and different information types are associated with disclosure behavior. Finally, Study 4 investigates how the occurrence and content of explanations can influence disclosure behavior and system perceptions of an information-sharing recommender system. Data from this study highlights how benefit explanations provided during disclosure can increase disclosure and explanations provided during recommendations can influence perceptions of trust competence. Meanwhile, benefit-related explanations can decrease privacy concerns. The aforementioned studies fill numerous research gaps relating to teamwork literature (i.e., TMMs and temporary teams) and recommender system research. In addition to contributions to these fields, this dissertation results in design recommendations that inform both the design of group recommender systems and the novel technology conceptualized through this dissertation, information-sharing recommender systems

Mediating chance encounters through opportunistic social matching

Chance encounters, the unintended meeting between people unfamiliar with each other, serve as an important social lubricant helping people to create new social ties, such as making new friends or finding an activity, study or collaboration partner. Unfortunately, social barriers often prevent chance encounters in environments where people do not know each other and people have to rely on serendipity to meet or be introduced to interesting people around them. Little is known about the underlying dynamics of chance encounters and how systems could utilize contextual data to mediate chance encounters. This dissertation addresses this gap in research literature by exploring the design space of opportunistic social matching systems that aim to introduce relevant people to each other in the opportune moment and the opportune place in order to encourage face-to-face interaction. A theoretical framework of relational, social and personal context as predictors of encounter opportunities is proposed and validated through a mixed method approach using interviews, experience sampling and a field study of a design prototype. Key contributions of the field interview study (n=58) include novel context-aware social matching concepts such as: sociability of others as an indicator of opportune social context; activity involvement as an indicator of opportune personal context; and contextual rarity as an indicator of opportune relational context. The following study combining Experience Sampling Method (ESM) and participant interviews extends prior research on social matching by providing an empirical foundation for the design of opportunistic social matching systems. A generalized linear mixed model analysis (n=1781) shows that personal context (mood and busyness) together with the sociability of others nearby are the strongest predictors of people’s interest in a social match. Interview findings provide novel approaches on how to operationalize relational context based on social network rarity and discoverable rarity. Moreover, insights from this study highlight that additional meta-information about user interests is needed to operationalize relational context, such as users’ passion level for an interest and their skill levels for an activity. Based on these findings, the novel design concept of passive context-awareness for social matching is put forward. In the last study, Encount’r, an instantiation of an opportunistic social matching system, is designed and evaluated through a field study and participant interviews. A large-scale user profiling survey provides baseline rarity measures to operationalize relational context using rarity, passion levels, skills, needs, and offers. Findings show that attribute type, computed attribute rarity, self-reported passion levels for interest, and response time are associated with people’s interest in a match opportunity. Moreover, this study extends prior work by showing how the concept of passive context-awareness for opportunistic social matching is promising. Collectively, contributions of this work include a theoretical framework encompassing relational, social, and personal context; new innovative concepts to operationalize each of these aspects for opportunistic social matching; and field-tested design affordances for opportunistic social matching systems. This is important because opportunistic social matching systems can lead to new social ties and improved social capital

ChatGPT and Persuasive Technologies for the Management and Delivery of Personalized Recommendations in Hotel Hospitality

Recommender systems have become indispensable tools in the hotel hospitality industry, enabling personalized and tailored experiences for guests. Recent advancements in large language models (LLMs), such as ChatGPT, and persuasive technologies, have opened new avenues for enhancing the effectiveness of those systems. This paper explores the potential of integrating ChatGPT and persuasive technologies for automating and improving hotel hospitality recommender systems. First, we delve into the capabilities of ChatGPT, which can understand and generate human-like text, enabling more accurate and context-aware recommendations. We discuss the integration of ChatGPT into recommender systems, highlighting the ability to analyze user preferences, extract valuable insights from online reviews, and generate personalized recommendations based on guest profiles. Second, we investigate the role of persuasive technology in influencing user behavior and enhancing the persuasive impact of hotel recommendations. By incorporating persuasive techniques, such as social proof, scarcity and personalization, recommender systems can effectively influence user decision-making and encourage desired actions, such as booking a specific hotel or upgrading their room. To investigate the efficacy of ChatGPT and persuasive technologies, we present a pilot experi-ment with a case study involving a hotel recommender system. We aim to study the impact of integrating ChatGPT and persua-sive techniques on user engagement, satisfaction, and conversion rates. The preliminary results demonstrate the potential of these technologies in enhancing the overall guest experience and business performance. Overall, this paper contributes to the field of hotel hospitality by exploring the synergistic relationship between LLMs and persuasive technology in recommender systems, ultimately influencing guest satisfaction and hotel revenue.Comment: 17 pages, 12 figure

Filter Bubbles in Recommender Systems: Fact or Fallacy -- A Systematic Review

A filter bubble refers to the phenomenon where Internet customization effectively isolates individuals from diverse opinions or materials, resulting in their exposure to only a select set of content. This can lead to the reinforcement of existing attitudes, beliefs, or conditions. In this study, our primary focus is to investigate the impact of filter bubbles in recommender systems. This pioneering research aims to uncover the reasons behind this problem, explore potential solutions, and propose an integrated tool to help users avoid filter bubbles in recommender systems. To achieve this objective, we conduct a systematic literature review on the topic of filter bubbles in recommender systems. The reviewed articles are carefully analyzed and classified, providing valuable insights that inform the development of an integrated approach. Notably, our review reveals evidence of filter bubbles in recommendation systems, highlighting several biases that contribute to their existence. Moreover, we propose mechanisms to mitigate the impact of filter bubbles and demonstrate that incorporating diversity into recommendations can potentially help alleviate this issue. The findings of this timely review will serve as a benchmark for researchers working in interdisciplinary fields such as privacy, artificial intelligence ethics, and recommendation systems. Furthermore, it will open new avenues for future research in related domains, prompting further exploration and advancement in this critical area.Comment: 21 pages, 10 figures and 5 table

RiPLE: Recommendation in Peer-Learning Environments Based on Knowledge Gaps and Interests

Various forms of Peer-Learning Environments are increasingly being used in post-secondary education, often to help build repositories of student generated learning objects. However, large classes can result in an extensive repository, which can make it more challenging for students to search for suitable objects that both reflect their interests and address their knowledge gaps. Recommender Systems for Technology Enhanced Learning (RecSysTEL) offer a potential solution to this problem by providing sophisticated filtering techniques to help students to find the resources that they need in a timely manner. Here, a new RecSysTEL for Recommendation in Peer-Learning Environments (RiPLE) is presented. The approach uses a collaborative filtering algorithm based upon matrix factorization to create personalized recommendations for individual students that address their interests and their current knowledge gaps. The approach is validated using both synthetic and real data sets. The results are promising, indicating RiPLE is able to provide sensible personalized recommendations for both regular and cold-start users under reasonable assumptions about parameters and user behavior.Comment: 25 pages, 7 figures. The paper is accepted for publication in the Journal of Educational Data Minin