Exploring Out-of-turn Interactions with Websites

Hierarchies are ubiquitous on the web for structuring online catalogs and indexing multidimensional attributed data sets. They are a natural metaphor for information seeking if their levelwise structure mirrors the user\u27s conception of the underlying domain. In other cases, they can be frustrating, especially if multiple drill‐downs are necessary to arrive at information of interest. To support a broad range of users, site designers often expose multiple faceted classifications or provide within‐page pruning mechanisms. We present a new technique, called out-of-turn interaction, that increases the richness of user interaction at hierarchical sites, without enumerating all possible completion paths in the site design. Using out‐of‐turn interaction, the user has the option to circumvent any navigation order imposed by the site and flexibly supply partial input that is otherwise relevant to the task. We conducted a user study to determine if and how users employ out‐of‐turn interaction, through a user interface we built called Extempore, for information-finding tasks. Extempore accepts out‐of‐turn input through voice or text, and we employed it in a U.S. congressional website for this study. Think‐aloud protocols and questionnaires were utilized to understand users\u27 rationale for choosing out‐of‐turn interaction. The results indicate that users are adept at discerning when out‐of‐turn interaction is necessary in a particular task and actively interleaved it with browsing. However, users found cascading information across information‐finding subtasks challenging. By empowering the user to supply unsolicited information while browsing, out‐of‐turn interaction bridges any mental mismatch between the user and the site. Our study not only improves our understanding of out‐of‐turn interaction, but also suggests further opportunities to enrich browsing experiences for users

Staging Transformations for Multimodal Web Interaction Management

Multimodal interfaces are becoming increasingly ubiquitous with the advent of mobile devices, accessibility considerations, and novel software technologies that combine diverse interaction media. In addition to improving access and delivery capabilities, such interfaces enable flexible and personalized dialogs with websites, much like a conversation between humans. In this paper, we present a software framework for multimodal web interaction management that supports mixed-initiative dialogs between users and websites. A mixed-initiative dialog is one where the user and the website take turns changing the flow of interaction. The framework supports the functional specification and realization of such dialogs using staging transformations -- a theory for representing and reasoning about dialogs based on partial input. It supports multiple interaction interfaces, and offers sessioning, caching, and co-ordination functions through the use of an interaction manager. Two case studies are presented to illustrate the promise of this approach.Comment: Describes framework and software architecture for multimodal web interaction managemen

Exploring Identities in Online Music Fandoms: How identities Formed in Online Fan Communities Affect Real Life Identities

This thesis set out to explore the identities formed by members of online fandom communities, and to determine the ways in which those identities affect their real life, offline identities. This qualitative study encountered elements related to stereo types of young women who are fans of mainstream pop music, and provided insight on their experiences through interviews with five long time boy band online fandom members. This study asked if fans prefer to keep their fandom identities internal or let them reflect outward, how one\u27s online identity affects or translates to their real life identity, and what experiences in the online fandom were the most impactful to the individual\u27s real life identity or led to new knowledge. It was revealed that online community platform is the place where fans gather to enjoy a similar passion, but it is the relationships and discussions held on the site between fans that truly affect an individual and their identity, rather than the more superficial elements of being in a fandom. Through fandom discourse, members found social support and solidarity with one another

Problematising upstream technology through speculative design: the case of quantified cats and dogs

There is growing interest in technology that quantifies aspects of our lives. This paper draws on critical practice and speculative design to explore, question and problematise the ultimate consequences of such technology using the quantification of companion animals (pets) as a case study. We apply the concept of ‘moving upstream’ to study such technology and use a qualitative research approach in which both pet owners, and animal behavioural experts, were presented with, and asked to discuss, speculative designs for pet quantification applications, the design of which were extrapolated from contemporary trends. Our findings indicate a strong desire among pet owners for technology that has little scientific justification, whilst our experts caution that the use of technology to augment human-animal communication has the potential to disimprove animal welfare, undermine human-animal bonds, and create human-human conflicts. Our discussion informs wider debates regarding quantification technology

Applying Bourdieu to socio-technical systems: The importance of affordances for social translucence in building 'capital' and status to eBay's success

This paper introduces the work of Sociologist Pierre Bourdieu and his concepts of ‘the field’ and ‘capital’ in relation to eBay. This paper considers eBay to be a socio-technical system with its own set of social norms, rules and competition over ‘capital’. eBay is used as a case study of the importance of using a Bourdieuean approach to create successful socio-technical systems.Using a two-year qualitative study of eBay users as empirical illustration, this paper argues that a large part of eBay’s success is in the social and cultural affordances for social translucence and navigation of eBay’s website - in supporting the Bourdieuean competition over capital and status. This exploration has implications for wider socio-technical systems design which this paper will discuss - in particular, the importance of creating socially translucent and navigable systems, informed by Bourdieu’s theoretical insights, which support competition for ‘capital’ and status

Web 2.0 technologies for learning: the current landscape – opportunities, challenges and tensions

This is the first report from research commissioned by Becta into Web 2.0 technologies for learning at Key Stages 3 and 4. This report describes findings from an additional literature review of the then current landscape concerning learner use of Web 2.0 technologies and the implications for teachers, schools, local authorities and policy makers