Business process management tools as a measure of customer-centric maturity

In application of business process management (BPM) tools in European commercial sectors, this paper examines current maturity of customer centricity construct (CC) as an emerging dimension of competition and as a potential strategic management direction for the future of business. Processes are one of the key components of transformation in the CC roadmap. Particular departments are more customer orientated than others, and processes, customer-centric expertise, and approach can be built and utilized starting from them. Positive items within a current business process that only involve minor modification could be the basis for that. The evidence of movement on the customer-centric roadmap is found. BPM in European telecommunications, banking, utility and retail sector supports roadmap towards customer-centricity in process view, process alignment and process optimization. However, the movement is partial and not flawless, as BPM hasn’t been inquired for supporting many of customer-centric dimensions

Development of a Cloud Platform for Business Process Administration, Modeling, and Execution

Current business process management systems (BPMS) are laid out for large enterprises with business process management (BPM) expertise. Hence, there is a lack of tailored BPMS for small and medium-sized enterprises (SMEs) targeting at users with hardly BPM expertise. Clavii BPM cloud is a compact solution for web-based business process administration, modeling, and execution. Therefore, Clavii BPM cloud offers features to easily manage and share process models, as well as features for collaborative process modeling and execution. Moreover, Clavii BPM cloud has a unique feature set, which includes process views to reduce process model complexity and an easily extendable object-oriented data model. It also provides unique capabilities for process visualization with different notations like business process model and notation (BPMN) and a newly developed Transit Map. Created process models can be executed directly in the cloud as part of the seamlessly integrated modeling and execution environment

An Open-Source Proactive Security Infrastructure for Business Process Management

Business Process Management Systems (BPMS) have emerged in the IT arena as cornerstone in the automation and orchestration of complex services for organizations. These systems manage critical information that is crucial for the organizations. The potential cost and consequences of security threats could produce information loss for the reputation of organizations. Therefore, the early response regarding to the non-compliance of security requirement is a real necessity overall during the business process execution. Currently, an active response requires a human intervention with high know-how and expertise in both business process management and security. In this paper, we propose an initial work which presents an open-source proactive infrastructure for the automatic continuous monitoring and checking compliance of security requirements at runtime of business processes

Analyzing the Application of the Problem-Based Learning Model in Office Management and Business Services Subjects

This study was conducted to know the application of the problem-based learning model in the subject of office management and business services in class 10 APK 2 SMK PGRI 2 Sidoarjo. The learning model is a guide that teachers use to implement or organize learning in the classroom. The problem-based learning model is a learning model that can improve students' active thinking skills in solving problems in learning to make learning activities centered on students learning actively and independently in teaching and learning activities. The subject of Office Management and Business Services (MPLB) is a grade 10 subject in the office management automation expertise program, which contains competencies that underlie the mastery of office work and business services expertise. This research was conducted at SMK PGRI 2 Sidoarjo using descriptive qualitative research, with data collection techniques namely observation, interviews, and documentation. The research subjects used were seven APK 2 10th-grade students as class representatives and two Office Management and Business Services subject teachers. The results of this study show that applying the problem-based learning model can improve students' ability to think critically when solving problems and can play an active role in learning office management and business services subjects. And the learning process in the classroom is also more student-centered

Supporting adaptiveness of cyber-physical processes through action-based formalisms

Cyber Physical Processes (CPPs) refer to a new generation of business processes enacted in many application environments (e.g., emergency management, smart manufacturing, etc.), in which the presence of Internet-of-Things devices and embedded ICT systems (e.g., smartphones, sensors, actuators) strongly influences the coordination of the real-world entities (e.g., humans, robots, etc.) inhabitating such environments. A Process Management System (PMS) employed for executing CPPs is required to automatically adapt its running processes to anomalous situations and exogenous events by minimising any human intervention. In this paper, we tackle this issue by introducing an approach and an adaptive Cognitive PMS, called SmartPM, which combines process execution monitoring, unanticipated exception detection and automated resolution strategies leveraging on three well-established action-based formalisms developed for reasoning about actions in Artificial Intelligence (AI), including the situation calculus, IndiGolog and automated planning. Interestingly, the use of SmartPM does not require any expertise of the internal working of the AI tools involved in the system

US Screening and Evaluation System of Inventions Utilized in Hungary

The commercialization of inventions is very complex and challenging therefore it requires the collaboration of several actors in an economy. Even when an invention possesses significant added value, its successful commercialization could only be executed in a stable macroeconomic and innovation environment and also if proper innovation management expertise is provided. ValDeal Innovations Zrt. was established to foster the commercialization of Hungarian, high business potential inventions by providing its business expertise. The company used an – already in various markets and countries probed – US innovation management method consisting of the tasks of technology evaluation as well as the commercialization of inventions. There were major changes necessary while probing the US method residing in the different macroeconomic circumstances and the attitudes for innovation in Hungary. The article details the above mentioned issues together with the conclusions the members of ValDeal have drawn during the innovation management process

Ownership Management in Presence of Fuelling Business Growth by Investing Knowledge and Experience

This study examines the role of knowledge in the venture growth process, ranging from the research and innovation stage to the established firm. First, it addresses the typologies of knowledge and expertise and the means of knowledge based value adding in diverse stages of the new business growth. The complexity of contributing business growth, both with structured intellectual assets, such as the patents, and especially with unstructured knowledge and expertise as assets, has been the source of the research questions of this study; it is understood that a proper guidance model is required to enhance the growth process. Thus, the elements for managing and governing the interests of the stakeholders derived from the venture-to-capital theory have been adopted in this paper as a starting point for creating a more robust view of managing knowledge and expertise in the venture growth process. Finally, the aim of this study is to conceptualise the ownership management of emerging business from the research stage to viable business start-up firm, and to go even beyond this by evaluating the feasibility of the model considering SMEs’ growth strategies. The search for a new model actually involves exploring change management that is outlined by risk taking and rewarding mechanism, social issues, and the investment of both capital and immaterial intellectual properties where the key resources are the founder team, the other key persons, and investors. Further, this model is characterized by four determinants, and it denotes the dynamism of the entire model

IT Capabilities, Process-Oriented Dynamic Capabilities, and Firm Financial Performance

More and more publications are highlighting the value of IT in affecting business processes. Recognizing firm-level dynamic capabilities as key to improved firm performance, our work examines and empirically tests the influencing relationships among IT capabilities (IT personnel expertise, IT infrastructure flexibility, and IT management capabilities), process-oriented dynamic capabilities, and financial performance. Process-oriented dynamic capabilities are defined as a firm’s ability to change (improve, adapt, or reconfigure) a business process better than the competition in terms of integrating activities, reducing cost, and capitalizing on business intelligence/learning. They encompass a broad category of changes in the firm’s processes, ranging from continual adjustments and improvements to radical one-time alterations. Although the majority of changes may be incremental, a firm’s capacity for timely changes also implies its readiness to execute radical alterations when the need arises. Grounded on the theoretical position, we propose a research model and gather a survey data set through a rigorous process that retains research validity. From the analysis of the survey data, we find an important route of causality, as follows: IT personnel expertise -\u3e IT management capabilities -\u3e IT infrastructure flexibility -\u3e process-oriented dynamic capabilities -\u3e financial performance. Based on this finding, we discuss the main contributions of our study in terms of the strategic role of IT in enhancing firm performance

Performance measurement in small motels in Australia

This research explores the measurement of performance in small motels. There are many challenges facing business performance management in small firms. Most of these challenges are due to resource shortages, lack of functional expertise and environmental instability. Of major importance to firm survival is the small enterprise owner-manager’s ability to monitor the operations performance. Key components of the monitoring process include the ability to identify key performance indicators to track results as well as an understanding of the most suitable measures to use. Specifically, the study focuses on identifying the key constructs of performance for small firms which include the key components of drivers and results. The specific monitoring and measurement activities of small motel owner-operators were identified using a case research approach. The findings of the study indicate that those owner-managers who operate successful motels employ a balanced approach to performance measurement by utilising a small number of key measures to monitor results and to review management activities