Critical Factors and Multisite Implementation of ERP: A Case Study in the UAE

Despite extensive studies in the ERP literature, little empirical understanding has been reached in relation to ERP implementation experiences in developing markets, particularly in the UAE context. Derived from the notions of critical successful factors and multisite implementation, two of widely researched areas in ERP studies, this paper thus seeks to provide practical insights about organizations’ ERP implementation experiences in the UAE setting. More specifically, it describes and contrasts critical factors and multisite implementation experiences in two case organizations situated in the UAE. These case organizations, one being categorized as a global company and the other local, provide interesting comparison of ERP implementation because of their complementary organizational structure and business strategies. In contrast to traditional ERP frameworks’ suggestions, these case organizations’ experiences reveal that contemporary ERP implementations might be more complex than previously expected since none of these case organizations’ ERP experiences follows suggestions made by frameworks based. Further discussion about how to better understand and examine maturing ERP technology in an increasingly globalized business environment such as the UAE is provided

User Adoption of Enterprise Resource Planning Systems in the Public Sector

The importance of aligning information technology and business strategies to exploit capabilities and change business practices has increased as firms strive for competitive advantage in a diverse and changing marketplace. Nevertheless, over 50% of firms implementing enterprise resource planning (ERP) systems ranked expected process and value enhancements as inadequate, whereas only 13% indicated that implementations met their needs. The unified theory of acceptance and use of technology (UTAUT) model formed the conceptual framework of this single case study. The study comprised a purposeful sampling of 8 business managers in Southeast Alabama working in related job roles and based on established eligibility criteria. Data collection involved semistructured interviews, casual observations, and document analysis. Through method triangulation and predetermined themes directly related to the UTAUT conceptual framework, 5 themes emerged: management endorsement, change management, training and education, dedicated resources, and governance. Results of this research may influence the elimination of key barriers central in the deployment and adoption of ERP systems by the public sector. The study\u27s implications for positive social change include the potential to enhance social and intellectual capital formation through recognizing strategies that mitigate employees\u27 gender and age variances during an ERP implementation

The Knowledge Application and Utilization Framework Applied to Defense COTS: A Research Synthesis for Outsourced Innovation

Purpose -- Militaries of developing nations face increasing budget pressures, high operations tempo, a blitzing pace of technology, and adversaries that often meet or beat government capabilities using commercial off-the-shelf (COTS) technologies. The adoption of COTS products into defense acquisitions has been offered to help meet these challenges by essentially outsourcing new product development and innovation. This research summarizes extant research to develop a framework for managing the innovative and knowledge flows. Design/Methodology/Approach – A literature review of 62 sources was conducted with the objectives of identifying antecedents (barriers and facilitators) and consequences of COTS adoption. Findings – The DoD COTS literature predominantly consists of industry case studies, and there’s a strong need for further academically rigorous study. Extant rigorous research implicates the importance of the role of knowledge management to government innovative thinking that relies heavily on commercial suppliers. Research Limitations/Implications – Extant academically rigorous studies tend to depend on measures derived from work in information systems research, relying on user satisfaction as the outcome. Our findings indicate that user satisfaction has no relationship to COTS success; technically complex governmental purchases may be too distant from users or may have socio-economic goals that supersede user satisfaction. The knowledge acquisition and utilization framework worked well to explain the innovative process in COTS. Practical Implications – Where past research in the commercial context found technological knowledge to outweigh market knowledge in terms of importance, our research found the opposite. Managers either in government or marketing to government should be aware of the importance of market knowledge for defense COTS innovation, especially for commercial companies that work as system integrators. Originality/Value – From the literature emerged a framework of COTS product usage and a scale to measure COTS product appropriateness that should help to guide COTS product adoption decisions and to help manage COTS product implementations ex post

Extending the IS-Impact model into the higher education sector

The study addresses known limitations of what may be the most important dependent variable in Information Systems (IS) research; IS-Success or IS-Impact. The study is expected to force a deeper understanding of the broad notions of IS success and impact. The aims of the research are to: (1) enhance the robustness and minimize limitations of the IS-Impact model, and (2) introduce and operationalise a more rigorously validated IS Impact measurement model to Universities, as a reliable model for evaluating different Administrative Systems. In extending and further generalizing the IS-Impact model, the study will address contemporary validation issues

An Updated ERP Systems Annotated Bibliography: 2001-2005

The goal of this study is to provide an updated annotated bibliography of ERP publications published in the main IS conferences and journals during the period 2001-2005, categorizing them through an ERP lifecycle based framework that is structured in phases. The first version of this bibliography was published in 2001 (Esteves and Pastor, 2001c). However, so far, we have extended the bibliography with a significant number of new publications in all the categories used in this paper. We also reviewed the categories and some incongruities were eliminated. Furthermore, we present topics for further research in each phase

Influencing the Relationship between Job Clarity and Turnover Intention through User Training During Enterprise System Implementation

Enterprise system (ES) implementations introduce pervasive and disruptive change to organizations. End-users struggling to cope with such change often develop an internal self-preservation narrative that, if not managed, can lead to employee turnover. Turnover is a visibly-assertive response to ES implementations that has lasting negative effects on organizations. The job role literature suggests that an individual’s intention to leave an organization is greater when they lack clarity concerning their own work tasks and their role in achieving broader organizational goals. These clarity perceptions evolve during ES implementations as individuals become aware that their existing job context is no longer relevant to the post-implementation organization. It seems likely that the strength of relationship between job clarity and turnover intention will also evolve during this time. Accordingly, this study uses PLS-SEM multi-group analysis to examine changes in this relationship during an ES implementation at a Fortune 100 manufacturer and finds a significant increase in the influence of job clarity deficiencies on turnover intention following end-user training. These results suggest that ES implementation teams should focus their efforts on building job clarity of the post-implementation work context

CSF\u27s for Implementing ERP within SME\u27s

The study uses a project retrospective approach to study the implementation of ERP within eight SME’s (small and mid-sized enterprises). A project retrospective is designed to assess project performance, to identify lessons learned, and to measure success. The findings report (1) ERP project management , (2) ERP project timeline, (3) Lessons learned, (4) Risk factors, including adequacy of skill sets and level of customization, (4) Evaluation of ERP project success, and (5) Critical success factors in ERP project implementation. Many of the themes from ERP implementation studies in larger corporations were reiterated as keys to success: top management support, end-user involvement, vanilla implementation of key business processes, and team-building. In the SME’s, project sponsors were senior managers, and project managers were less likely to have ERP project experience. Formalized ROI processes and Steering Committees were not standard. Since change was mandated from the top, and since standard vanilla processes were implemented, many of these projects stayed on-course in terms of time and budget. The story of ERP implementation in SME’s indicates that these projects have definite benefits and can be effectively implemented with existing personnel and existing leadership

Strategies to Improve Adoption of the Federal Enterprise Architecture Framework

The U.S. federal government spends millions of taxpayer dollars to implement the federal enterprise architecture framework (FEAF). This qualitative multiple case study extracted successful FEAF implementation strategies used by agencies in the Washington, DC, metropolitan area. The population for this study included 10 information technology (IT) planners in 3 federal agencies. Data were collected from semistructured interviews and triangulated in comparison to 33 public documents. General system theory was used as a conceptual framework for the study, and data analysis included reviews of the academic literature, thematic analysis, and member checking to identify themes and codes related to successful aspects of the strategies collected. Key themes emerging from data analysis included critical leadership support for implementation, organizational culture, practices for maintaining an accurate organizational history, and means to maintain this knowledge. Based on the findings, the implications of this study for positive social change include efficient, effective, and reliable government services for U.S. citizens and a significant reduction in IT spending in federal agencies. In turn, the results may result in effective federal services and effective use of taxpayer money

INDIVIDUAL INNOVATIVE USE OF ERP SYSTEMS

Although many studies have discussed Enterprise Resource Planning (ERP) use at the organizational level, no study according to our knowledge, has identified the factors influncing innovative use of ERP by the end users (Sudzina, 2010). This research-in-progress paper describes the preliminary findings of a survey, which is designed to recognize the factors which can influnce the end user innovative use of ERP systems. Moreover, this study argus that the innovative use on individual levels could impact the productivity of organizations