State of the art of information systems failure managements

Information systems (IS) play a vital role in our daily life. They collect, store, organize and distribute data in structured and organized ways to improve people's daily activities in the most efficient and effective manner. To achieve that, functions and structures are mixed together in a dynamic way to construct an information system with sophisticated capabilities beyond sending emails and publishing data online. Consequently, enterprises and government departments allocate huge financial and human resources for the development of interconnected information systems. However, failures in information systems projects have been growing in the last few years despite their massive allocated resources. That means any IS projects that do not meet their objectives and goal have gone beyond budget or not completed within the agreed time. While there are several factors triggering these failures, this research aims to investigate and address the key factors that are responsible for failure within information systems in various regions, The work conducted includes identifying different role of information systems components, comparing two important information systems success/failure models namely DeLone and Mclean model and ITPOSMO model, and summarising critical success/factors for information systems from various regions. The research findings can be used for developing an framework for effectively managing Information System

The relevance of specific csfs for stakeholders during ERP implementation: an empirical study from Oman

The success of ERP systems implementation is affected by the extent to which stakeholders have been prepared for the project activities and its outcomes. Stakeholders’ preparation needs change as the ERP implementation lifecycle progresses and varies across stakeholder groups. Therefore a dynamic model is needed for such preparation. However such a model needs to reflect the relevance of different CSFs to different stakeholder groups at different stages of the ERP implementation life-cycle. This study examines empirical evidence from a survey conducted in Omani organisations to determine what these individual CSFs are and how they are distributed across the ERP implementation life-cycle for different stakeholder groups. The CSFs included in the survey were derived from a structured review of literature. Purposive sampling was used to select respondents representing different ERP stakeholders groups, all respondents had both experience and knowledge of ERP implementations. The survey data are analysed and the distribution of relevant CSFs across the ERP lifecycle for the different stakeholder groups are presente

The impact of enterprise resource planning system (ERP) in a South African company

This paper presents the findings of the investigation of ERP implementation, challenges experiences by a South African Company in ERP implementation, success factors, failures, and propose recommendations to improve ERP implementation. The data collections methods used are questionnaires. The paper contributes to discussion on ERP implementation in developing economics

Comparison of ERP’s Software Qualities in Airlines Industries Using Delone Model by AHP Method

Software system qualities at Enterprise Resource Planning (ERP) play an important role in the business sector. The aim of this study is to determine if airline companies are successfull in application of ERT. Here likert scales are utilized and analyzed by means of the Analytic Hierarchy Process (AHP). Accordingly, two regardable airline companies in Turkey with 60 workers from pre and up positions are participated in the questionnary process of this research. According to the comparison results, strong and weak aspects of theses companies based on their different software systems are found to be as preferenced priorities in aviation sector competition

Critical Success Factors in Erp Infor System Implementation at PT. Balrich Logistics

. Enterprise Resource Planning (ERP) systems have become vitalstrategic tools in today‟s competitive business environment. This researchattempts to identify the most ERP Critical Success Factors (CSF) from someliterature which is suitable for PT. Balrich Logistics and to measure impact ofeach factor in order to have a better understanding and a clearer picture of thefactors that are considered to be vital for a successful ERP INFORimplementation at PT. Balrich Logistics. The sample of this research consisted ofthe user who implemented ERP systems. Data collected through a questionnairewhich distribution to 80 people. Research carried out by using Structural EquationModeling (SEM) which was run by AMOS Program. The results of this researchshowed that vendor support is the vital variable for supporting the successfulimplementation of ERP systems, and then followed by other variables sorted byscore from highest to lowest, namely: top management support, education andtraining, suitability of software and hardware with company need, and the last oneis effective project management. Theoretical implications and suggestions for thecompany from this study have been elaborated at the end of this stud

Using ERP Systems to Transform Business Processes: A Case Study at a Precession Engineering Company

Enterprises nowadays strive to keep transforming their business processes in accordance with the fast- changing customer demands so as to survive the intense global competition. In an attempt to provide practitioners with an insight into ERP implementation and the resulting business performances, this paper investigate how a successful ERP implementation can help transform enterprises processes. Case based research which is based on an in-depth observation under managerial and practitioner situation. A case study at a precession engineering company is conducted to evaluate the feasibility of the proposed strategic enterprise information model. This paper focuses on the implementation of Sales & Marketing and Warehouse modules of an ERP system. The key performance indicators are used to evaluate how the ERP implementation can improve the business processes. It is found that ERP helps to improve data visibility and improve on-time delivery but less effective on improving employee productivity. This research proposes an enterprise information model to exploit what strategy should be formulate and how ERP tactic can be implemented in company to enhance enterprise competitive advantages. The strategic enterprise information model is formulated based on our in-depth case study and ERP consultant’s experience

A Study of Emerging Multi-cultural and Multi-national Issues in Enterprise System Adoption Processes

Previous research has documented that introduction of enterprise systems (ES) is a major undertaking in organizations. Multinational ES implementation adds new dimensions of complexity due to national, cultural, organizational, and technical differences. The paper reports from an ongoing case study on ES deployment in a multinational engineering company, operating in a highly competitive and global industry. The findings illustrate the complexity of multinational ES implementations and how ES is constrained by an installed base of information, systems, organizational structures and practices at various geographical locations, which also evolves over time. The case study exemplifies the need of a long-term perspective on change processes in a multinational context. The findings suggest a need for flexibility built in IS solutions and processes while simultaneously maintaining necessary IT governance, such as establishing an IS governance model with global process owners, information managers and super users actively involved in discussion and negotiation of changes

ERP Configuration: Does Situation Awareness Impact Team Performance?

Globalization, tougher competition and increasing customer expectations have led many organizations to adopt enterprise resource planning systems (ERP). However, organizations are beginning to realize the real impacts of ERP systems can be less than expected and that there is a need to better utilize ERP systems. This has led to greater focus on improved configuration and implementation. An important part of implementation is the configuration process carried out by teams. In this study, we present our research model and examine performance in ERP configuration teams. The research model posits that Team Situation Awareness (TSA) affects the performance of ERP configuration teams and that process conflict, deadlines and sharing common languages and codes will impact TSA. We then empirically tested the model in a quasi-field study involving 26 ERP/SAP student configurations teams. The results support our research model and offer insight into configuration team performance. Implications for theory and practice are discussed.quasi-field studyPeer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/116291/1/Robert et al. 2011.pd

Critical success factors of manufacturing solution adoption: a qualitative case study in metal-stamping industry

Manufacturing solution like Enterprise Resources Planning (ERP) system is designed for the manufacturing organization to link the fragmentation of the data and information because it integrates and streamlines internal processes by providing a suite of software modules that cover all functional areas of a business. However not all ERP system project implementation is successful especially the high-mix industry because the production process is rather complex and requires to involve a lot of resources and time. These have resulted a number of researches focusing on finding the critical success factors (CSFs) of the manufacturing solution implementation. This qualitative research built a case study in a sheet metal-stamping company that operated under Make-To-Order (MTO) and high-mix environment. Face-to-face interviews were conducted and data were coded and analyzed using Nvivo 10 software. Researchers identified 10 Critical Success Factors for high-mix sheet-metal industry. This research also identified 5 success measures on manufacturing solution adoption. Researchers argue that user paradigm on success relied on the system usability and user satisfaction. In conclusion, manufacturing users still have high believed in manufacturing solution implementation because it could bring real benefits to the company eventhough there are implementation challenges

USE OF ERP SYSTEMS: A SOCIAL SHAPING PERSPECTIVE

The term of social shaping is very attractive and has been widely used in the Information Systems (IS) literature. Social shaping of an Enterprise Resource Planning (ERP) package can materialise through the means of power, politics, discourse and user resistance. Whenever a package is socially shaped, either it is modified or there are no changes in the package but it is used in a different way than intended. This paper is concerned with the use of ERP system through the lens of social shaping. The paper suggests that empirical observation in the post-implementation stages of ERP system in this respect will give rich insights by informing which stakeholders are involved, which means are deployed that shapes the system and does it lead to an improved situation