Continuance intention to use electronic collection system in Nigerian federal hospitals

Computerized information systems are being used by public sector organizations in the world over. However, studies have shown that there is under-utilization of such systems in the developing countries. Even though there are considerable numbers of studies that were conducted in finding out the influencing factors that lead to voluntary use of technology for personal use, still there are limited empirical studies that investigate the factors that influence continuance use intention of electronic information systems in mandatory system use environments in Nigeria. Thus, the purpose of this study is to empirically investigate the influence of perceived usefulness, perceived ease of use, perceived information quality and perceived enjoyment on the continuance use intention of electronic collection system in Nigerian federal hospitals. It also examines the moderating effect of computer selfefficacy on the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. The study employs a crosssectional survey and uses cluster sampling technique to collect data from 354 electronic collection system users with the help of self-administered questionnaire. Out of the 354 questionnaires distributed, 274 were returned, but only 231 responses representing 65% response rate were valid for analysis. The findings of the study revealed that perceived usefulness, perceived ease of use and perceived information quality positively and significantly influence continuance intention, whereas perceived enjoyment does not. In addition, the result shows that computer selfefficacy does not moderate the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. Though the study had contributed in extending the Technology Acceptance Model to explain the behavior of public sector employees toward electronic system use in the workplace, it is only applicable to federal government hospitals alone. Therefore, further studies could be conducted to include other hospitals at both state and local government levels in Nigeria

Factors Affecting the Adoption of E-government in Saudi Arabia

関西学院大

Assessing the Determinants of Business Value Related to IT Projects: A Strategic Alignment Perspective of Public-Sector Organisations in Saudi Arabia

Strategic alignment is considered an important construct in the study of business value related to IT projects. The proposed research study aims to identify and analyse the key determinants of business value related to IT projects using a business/IT strategy alignment perspective in Saudi public-sector organisations. The study will utilise a mixed methods design that includes a sample of senior managerial staff drawn from the financial and economic sectors in Saudi Arabia. Qualitative data will be collected via semi-structured interviews (n=15-20 participants) and quantitative data will be collected via survey (n=150-200 participants). Quantitative data will be analysed using SmartPLS software and qualitative data will be analysed using the NVivo software. The key findings from the data set will be discussed in depth to provide a deeper understanding of the determinants of business value related to IT projects from a strategic alignment perspective in public-sector organisations in Saudi Arabia

A multivariate analysis of the determinants for adoption and use of the Document Workflow Management System in Botswana’s public sector

Abstract: Governments in Africa are spending significant funds in their drive towards putting public business processes and services online. Although this drive has different names such as electronic government (e-government), open government, open data, etc., the motivation is hinged upon achieving overall efficiency and effectiveness in public services and is based on Freedom of Information (FoI). In Botswana’s public services, diverse interventions are being put into place to facilitate business automation and electronic records management. The then Ministry of Trade and Industry (MTI), now Ministry of Investment, Trade and Industry (MITI) has joined the drive by implementing the Document Workflow Management System (DWMS) as an e-records management system. This study probes the determinant factors influencing meaningful adoption and usage of DWMS for effective records and information management within MITI. Multivariate analysis is employed to understand which factors have the highest variance in adoption and use of DWMS. The study utilises the adapted Unified Theory of Acceptance and Use of Technology (UTAUT) as the conceptual framework in its design. Quantitative data was collected from a population of 61 officers from which 53 (86.9%) were returned and included in the analysis. Effort expectancy, behavioural intention, social influences and facilitating conditions were the key determinants for adoption and use accounting for 55% of variance. The study identifies to what degree each of the potent factors contribute to adoption and use of DWMS at MITI. The major limitation of this study is that it was impossible to identify all the factors influencing behaviour intention, as human behaviour is difficult to measure. The other unidentified factors account for 45% of variance not accounted for by the predictor factors. This is an indication that there is a need for an in-depth study, preferably a longitudinal, unlike a cross-section, study like this one that critically probes the factors of technology adoption in work processes by a large set of individuals in a developing world context

Environmental enforcement technology adoption: Marine environment in the Kingdom of Bahrain

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonResearch Background: Entities responsible for environmental enforcement around the world are facing increasing pressure to deal with the alarming rate of environmental degradation and crime, despite the limited resources available to them. They are continuously searching for technological advancements to enhance their effectiveness and efficiency. This research aims to explore and develop effective technology adoption insights for environmental compliance and enforcement in the Kingdom of Bahrain. Research Gap: Existing technology adoption studies in law enforcement were mainly conducted on criminal law enforcement. Studies conducted on technology adoption of users involved in environmental enforcement were very scarce, especially from the perspective of environmental enforcers. Environmental enforcement was found to be a unique field of law enforcement with unique challenges and characteristics. This gap in the literature gives interest to acquire further knowledge and understanding of the technology use and adoption of users involved in environmental enforcement. Methodology: This study has adapted a qualitative approach with multiple case studies triangulated with onsite observations, documents, and interviews with relevant stakeholders to explore the use and adoption of technology in environmental compliance and enforcement in the Kingdom of Bahrain. Findings: Numerous significant findings were made during the research. The research found that technology use in the field of environmental enforcement in the marine environment in Bahrain has a significant impact on the effectiveness and efficiency of these systems, mainly through providing increased accuracy, speed, cost reduction and transparency. The technologies vary from basic technologies such as GPS to complex integrated systems, the type of technology utilized is mainly driven by the role and task of the organization or individual. The research also finds many aspects of theories from previous studies on technology adoption in the field of law enforcement to be applicable to this research’s field, mainly the M-TAM which is based on the TAM model. The research found that technology adoption in environmental enforcement in the Kingdom is mandatory in nature, in which intent to use the technology has no influence since the user does not have the choice not to use the technology provided. Rather the extent to which the technology is used is influenced mainly by attitude, perceived usefulness, degree of necessity of the use of the technology, and various external factors (management style, cognitive acceptance, and stakeholder environment). Furthermore, the research identified additional unique factors affecting technology adoption in environmental enforcement, mainly the stakeholder’s environment. The study's findings led to the development of a modified model of technology adoption for environmental enforcement. The model illustrates the complex interaction between many factors influencing users' adoption and usage of technology in the field of environmental enforcement in the Kingdom of Bahrain. Implications: The model illustrates the factors that influence technology adoption by users involved in environmental enforcement in the Kingdom of Bahrain. The main contribution of the research and the model is the ability to predict and explain technology adoption of users in the unique field of environmental enforcement. This knowledge is critical for the Kingdom, which has made significant investments in technological solutions across a variety of sectors, including environmental enforcement. Understanding and taking into account the factors influencing technology adoption will increase the likelihood of effective technology being adopted successfully in the Kingdom of Bahrain, resulting in more efficient usage, increased productivity, and ultimately improved performance toward the achievement of goals and targets.Ministry of Interior of the Kingdom of Bahrai

The successful factors of GFMIS in Jordan: Moderating roles of training and user involvement

The Government Financial Management Information System (GFMIS) was initiated by the Government of Jordan (GoJ) in 2010, to replace the ‘closed’ financial management system that was previously used by various government agencies. Despite its potential to enhance efficiency and effectiveness of the government’s financial management, GFMIS has encountered several user-related issues that might affect user behaviour, intention to use, continuous usage, system users satisfaction, and ultimately, the success of GFMIS. Despite extensive efforts to understand these phenomena, documented studies on the success of GFMIS are not altogether consistent. Hence, this study developed a research model utilising DeLone and McLean’s information systems (IS) success model to identify the determinants of successful GFMIS implementation among the Jordanian public employees. A total of 654 questionnaires were self - administrated to GFMIS users in 52 Jordanian government organisations. Data analysis on 257 usable responseswas carried out using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that 13 out of 15 hypothesised relationships are significantly supported. The results suggest that information quality and service quality have a positive impact on GFMIS use/user satisfaction, while system quality has only a significant effect on GFMIS use. GFMIS use also has a positive effect on user satisfaction. Both use and user satisfaction are significant in predicting net benefits. Moreover, the results prove that user resistance is the determinant of GFMIS use and user satisfaction. The results further support the moderating role of user involvement, while partially support the moderating role of training. This study offers both theoretical and practical contributions. Theoretically, this study tests the IS success model on a new e-government system and extends the IS success model by incorporating user resistance, training, and user involvement. Practically, this study provides relevant authorities with insightful evidence in successfully managing e-government project

The roles of intermediaries in the adoption of e-government services in Saudi Arabia

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Electronic government (e-government) diffusion and adoption is a global topic that concerns many developed and developing countries worldwide. However, global efforts to provide e-services to different stakeholders (citizens) differ from one country to another in terms of readiness, challenges, adoptions and diffusions. These differences are due to the variation of technological, political, cultural, economic and social differences. A number of studies on e-government have focused on the technological, economic and political aspects of implementation, while others have examined factors that influence citizens‘ adoption of e-government services, such as availability, accessibility, usability, awareness and trust. This study will focus on the influence of intermediary roles played by third parties in helping diffusion and adoption of e-government. This study will use a qualitative research approach to reflect the roles of intermediaries on e-government realms in the Kingdom of Saudi Arabia. The study will aim to address the research question, "What are the roles of an intermediary in adoption and diffusion of e-government services?" In addition, the study undertaken for this thesis will examine the most salient factors that determine adoption of e-government services in Saudi Arabia and validate the UTAUT model in the Saudi Arabian context, particularly focusing on intermediary organisations. This aspect of the study will use a quantitative approach using a survey to understand citizens‘ perspectives regarding intermediary and e-government adoption. The outcome of this study will create a conceptual model for studying e-government adoption in Saudi Arabia. The theoretical and practical implications of the findings will be discussed, offering recommendations for future research directions.This study is funded by the Ministry for Higher Education of Saudi Arabi

Adoption and acceptance of mobile commerce in Saudi Arabia: the case of e-ticketing in the airline industry

Mobile technology has influenced business strategies over recent years and the increasing penetration of mobile devices and related solutions such as mobile commerce has revolutionised consumer organisations. Saudi Arabia with its high mobile penetration has the potential for higher usage of mobile services in the near future. This research aimed at understanding and evaluating the acceptance and adoption of mobile commerce in Saudi Arabia with specific focus on the airline ticketing services through evaluation of the attitude and behaviour of the airline consumers towards mobile commerce in airline ticketing services. The research was designed as a mixed and explanatory research and used both deductive and inductive approaches to understanding mobile commerce acceptance in airline ticketing services. The research also involved extensive review of technology adoption models such as Technology Acceptance Model (TAM) and Unified Theory of Acceptance and Use of Technology (UTAUT), based on which a research framework was developed and hypotheses specified. Quantitative study involved online questionnaire based survey with 207 travellers who were connected at the King Abdul-Aziz airport in Saudi Arabia, while qualitative study involved interviews with eight employees of Saudi Airlines. The collected data was analysed using MS Excel and SPSS and subjected to descriptive, regression and content analysis. The research findings indicate positive perceptions of airline travellers towards the usefulness, ease of use and other related benefits of using mobile commerce for air ticketing services. The key factors influencing the attitude were identified to be the ease of use, usefulness and social influence, while key determinants of behavioural intention were identified to be mobility, compatibility and usefulness. The other factors such as cost, trust, perceived risk and usecontext were not found to be the key influencers of the behavioural intention of Saudi Arabian travelers towards use of mobile commerce for airline ticketing services. Another key finding was the lack of any significant differences, perhaps surprising, in the behavioural intention to use mobile commerce across various demographic groups based on age, gender and education. The research findings will be useful for both practitioners of mobile commerce as well as academicians involved in research on acceptance and adoption of mobile commerce. Moreover, the research findings are not just useful for the airline industry in Saudi Arabia, but can also be consulted by those interested in understanding mobile-commerce acceptance in airline industry anywhere else across the globe or any other industry in Saudi Arabia

A framework for e-government success from the user’s perspective

A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of PhilosophyThis thesis aims to contribute to a better understanding of e-government portal success by developing a e-government success framework from a user’s perspective. The proposed framework is underpinned by relevant theories, such as DeLone and McLean’s IS success model, the Technology Acceptance Model (TAM), self-efficacy theory and trust. The culture aspect has also been taken into consideration by adopting personal values theory introduced by Schwartz (1992). Three data collection methods were used. First, an exploratory study was carried to explore the main aspects and factors for understanding e-government systems success. Second, a Delphi study was conducted to investigate which of the ten value types are particularly relevant to success or have a significant impact. Third, a survey-based study was carried out to validate empirically the proposed theoretical framework. Results of the exploratory study helped to identify the potential success factors of e-government systems. The results of the Delphi study suggest that four of the ten values, namely self-direction, stimulation, security, and tradition, most likely affect e-government portal success. Structural equation modelling techniques were applied to test the research model using a large-scale survey. The findings of hypothesis testing suggested that e-government portal success (i.e. net benefit) was directly affected by actual use and user satisfaction and indirectly affect by a number of factors concerning system quality, service quality, information quality, perceived risk, and computer self-efficacy. By combining IS success model and TAM, this study found system quality, information quality and service quality affected the perceived ease of us, but service quality had no effect on perceived usefulness. However, perceived risk seemed to have no effect on attitudes towards using, but very small negative effect on perceived usefulness. Users’ computer skills was found to have no effect on perceived ease of use and very small effect on perceived usefulness. These indicate that risk and IT skills are playing less significant role in the context of e-government. The research findings confirmed that adoption was not equivalent to success, but it was the necessary precondition to success. In the personal values-attitude-behaviour model, the empirical evidence suggested that Conservation affects attitude towards use which, in turn, affects behavioural intention to re-use. Openness to change had no effect on attitude toward using. The findings provide important implications for e-government research and practice

E-government systems success and user acceptance in developing countries: The role of perceived support quality

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Electronic government (e-Government) projects create numerous benefits and opportunities for both governments and citizens worldwide. Accordingly, the increasing interest in e-Government raises the issue of how governments can increase citizen adoption and usage of their on-line services. The successful adoption of Information Communication Technologies (ICTs), the explosive increase in Internet usage and the rapid development of e-commerce in private sectors have placed pressure on public organisations to interact electronically with citizens. Conversely, the success of e-Government does not depend only on the supplier side, but also on the demand side and the willingness to adopt the on-line service. The concept of e-Government was developed and implemented initially in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. Thus far, e-Government still faces major challenges as it continues to expand in developing countries. Moreover, when introducing e-Government to developing nations, it is anticipated that more effort will be necessary than in developed countries. The objective of various e-Government initiatives has moved in the past decade towards establishing services offering greater accessibility for citizens. As a result, it is necessary to examine all possible factors to explain citizens' adoption and usage of such systems. Hence, numerous models of e-Government adoption and intention to use and their extensions have been proposed and applied to empirical studies. Obviously, e-Government has occurred due to the technological revolution following the diffusion of the Internet and the success of information systems (IS) in organisations and e-Commerce. However, regardless of their success within the general IS context, the models are limited in terms of considering the diversity of users; they tend to assume that all end-users are homogeneous. The end-users of e-Government systems are more diverse than e-Commerce, with comparisons of wider layers of user groups (for example, elderly and less well-educated people) who are more likely to encounter problems while interacting with e-Government systems. IS literature confirmed that users’ technical capabilities and management support are influenced by their technical knowledge and expertise. Therefore, this research argues that perceived support quality is a new way of looking at citizens’ adoption and usage in the e-Government system’s field and a major factor of e-Government system’s acceptance, particularly in developing countries. This study is the first to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C), and it aims to advance knowledge within the field of e-Government by revealing the roles of perceived support quality and satisfaction towards behaviour intention and usage in developing countries. The proposed model builds upon Wixom and Todd’s (2005) theoretical model, which, in turn, was based on the integration of DeLone and McLean model (1992) into the technology acceptance model (TAM). The strength of the integrated model lies in its ability to guide both IT design and predict usage behaviours towards the system under investigation, and assume the overall theoretical model to maintain validity in G2C settings. Thirteen hypotheses were formulated to test the proposed research model. Behaviour intention to use e-Government services was proposed as the dependent variable, while the independent variables were information quality; information satisfaction; system quality; system satisfaction; social influence; performance expectancy; effort expectancy; perceived support quality and support satisfaction. A quantitative approach was deemed best suited to test the proposed model. Using a survey method (i.e. paper-based and an on-line survey), a total of 1252 responses was collected; however, only 628 were analysed. To test the proposed e-Government model, the state of Kuwait was chosen as the application area and the official website of Kuwait Government On-line Services (KGOS) was selected, since it offers a number of services on-line. Elements were citizens who have had prior experience with the KGOS website, and the survey was conducted from 5th August to 10th October 2010. Structural equation modelling (SEM) was selected as the statistical analysis technique with the Analysis of Moment Structures (AMOS) software. A total of 40 percent of the variance among the factors of support satisfaction, system satisfaction, information quality, effort expectancy and performance expectancy was explained by behavioural intention to use an e-Government system. All hypotheses were supported except for one. The findings confirm the significance to the support quality perceived by citizens, and also provide insights into whether user satisfaction literature and TAMs should be integrated to explain citizens’ intention to use e-Government systems. Thus, in terms of the theoretical implications, this study highlights the significance of recognising theoretical relationships when performing empirical research in e-Government settings. Consequently, to capture both the technical aspects and the services provided on-line, a new variable was introduced and renamed ‘perceived support quality’. Additionally, the model offers managers a new perspective for dealing with e-Government adoption by signifying the importance of support quality perceived by citizens. The proposed model provides government decision-makers in developing countries with an appropriate approach to determining which factors require attention in order to reap the highest benefits from e-Governments’ projects. This suggests paying less attention to the social influence (SI) factor and consider instead improving the quality of on-line support citizens demand