Evaluation of Correctness Criteria for Dynamic Workflow Changes

The capability to dynamically adapt in-progress workflows (WF) is an essential requirement for any workflow management system (WfMS). This fact has been recognized by the WF community for a long time and different approaches in the area of adaptive workflows have been developed so far. They either enable WF type changes and their propagation to in-progress WF instances or (ad-hoc) changes of single WF instances. Thus, at first glance, many of the major problems related to dynamic WF changes seem to be solved. However, this picture changes when digging deeper into the approaches and considering implementation and usability issues as well. This paper presents important criteria for the correct adaptation of runningw orkflows and analyzes how actual approaches satisfy them. At this, we demonstrate the strengths of the different approaches and provide additional solutions to overcome current limitations. These solutions comprise comprehensive correctness criteria as well as migration rules for change realization

Change Support in Process-Aware Information Systems - A Pattern-Based Analysis

In today's dynamic business world the economic success of an enterprise increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Process-aware information systems (PAIS) offer promising perspectives in this respect and are increasingly employed for operationally supporting business processes. To provide effective business process support, flexible PAIS are needed which do not freeze existing business processes, but allow for loosely specified processes, which can be detailed during run-time. In addition, PAIS should enable authorized users to flexibly deviate from the predefined processes if required (e.g., by allowing them to dynamically add, delete, or move process activities) and to evolve business processes over time. At the same time PAIS must ensure consistency and robustness. The emergence of different process support paradigms and the lack of methods for comparing existing change approaches have made it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster the systematic comparison of existing process management technology with respect to process change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry. The identified change patterns and change support features facilitate the comparison of change support frameworks, and consequently will support PAIS engineers in selecting the right technology for realizing flexible PAIS. In addition, this work can be used as a reference for implementing more flexible PAIS

Identifying and Evaluating Change Patterns and Change Support Features in Process-Aware Information Systems.

In order to provide effective support, the introduction of process-aware information systems (PAIS) must not freeze existing business processes. Instead PAIS should allow authorized users to flexibly deviate from the predefined processes if required and to evolve business processes in a controlled manner over time. Many software vendors promise flexible system solutions for realizing such adaptive PAIS, but are often unable to cope with fundamental issues elated to process change (e.g., correctness and robustness). The existence of different process support paradigms and the lack of methods for comparing existing change approaches makes it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster systematic comparison of existing process management technology with respect to change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry

Business Process Visualization - Use Cases, Challenges, Solutions

The proper visualization and monitoring of their (ongoing) business processes is crucial for any enterprise. Thus a broad spectrum of processes has to be visualized ranging from simple, short–running processes to complex long–running ones (consisting of up to hundreds of activities). In any case, users shall be able to quickly understand the logic behind a process and to get a quick overview of related tasks. One practical problem arises when different fragments of a business process are scattered over several systems where they are often modeled using different process meta models (e.g., High–Level Petri Nets). The challenge is to find an integrated and user–friendly visualization for these business processes. In this paper we discover use cases relevant in this context. Since existing graph layout approaches have focused on general graph drawing so far we further develop a specific approach for layouting business process graphs. The work presented in this paper is embedded within a larger project (Proviado) on the visualization of automotive processes

A Survey on Economic-driven Evaluations of Information Technology

The economic-driven evaluation of information technology (IT) has become an important instrument in the management of IT projects. Numerous approaches have been developed to quantify the costs of an IT investment and its assumed profit, to evaluate its impact on business process performance, and to analyze the role of IT regarding the achievement of enterprise objectives. This paper discusses approaches for evaluating IT from an economic-driven perspective. Our comparison is based on a framework distinguishing between classification criteria and evaluation criteria. The former allow for the categorization of evaluation approaches based on their similarities and differences. The latter, by contrast, represent attributes that allow to evaluate the discussed approaches. Finally, we give an example of a typical economic-driven IT evaluation

Issues in Process Variants Mining

In today's dynamic business world economic success of an enterprise increasingly depends on its ability to react to internal and external changes in a quick and flexible way. In response to this need, process-aware information systems (PAIS) emerged, which support the modeling, orchestration and monitoring of business processes and services respectively. Recently, a new generation of flexible PAIS was introduced, which additionally allows for dynamic process and service changes. This, in turn, will lead to a large number of process variants, which are created from the same original process model, but might slightly differ from each other. This paper deals with issues related to the mining of such process variant collections. Our overall goal is to learn from process changes and to merge the resulting model variants into a generic process model in the best possible way. By adopting this generic process model in the PAIS, future cost of process change and need for process adaptations will decrease. Finally, we compare our approach with existing process mining techniques, and show that process variants mining is additionally needed to learn from process changes