Event-based Access to Historical Italian War Memoirs

The progressive digitization of historical archives provides new, often domain specific, textual resources that report on facts and events which have happened in the past; among these, memoirs are a very common type of primary source. In this paper, we present an approach for extracting information from Italian historical war memoirs and turning it into structured knowledge. This is based on the semantic notions of events, participants and roles. We evaluate quantitatively each of the key-steps of our approach and provide a graph-based representation of the extracted knowledge, which allows to move between a Close and a Distant Reading of the collection.Comment: 23 pages, 6 figure

Hi, how can I help you?: Automating enterprise IT support help desks

Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

Supporting Multi-Domain Model Management

Model-driven engineering has been used in different domains such as software engineering, robotics, and automotive. This approach has models as the primary artifacts, and it is expected to improve quality of system specification and design, as well as the communication among the development team. Managing models that belong to the same domain might not be a complex task because of the features provided by the available development tools. However, managing interrelated models of different domains is challenging. A robot is an example of such a multi-domain system. To develop it one might need to combine models created by experts from mechanics, electronics and software domains. These models might be created using domain specific tools of each domain, and a change in one model of one domain might impact a model from a different domain causing inconsistency in the entire system. This thesis therefore aims to facilitate the evolution of the models in this multi-domain setting. It starts with a systematic literature review in order to identify the open issues, and strategies used to manage models from different domains. We identified that making explicit the relationship between models from different domains can support the models maintenance, making it easy to recognize affected models because of a change. The following step was to investigate ways of extracting information from different engineering models that were created using different modeling notations. For this goal, we required a uniform approach that would be independent from the peculiarities of the notations. This uniform approach can only be based on elements typically present in various modeling notations, i.e., text, boxes, and lines. Thus, we investigated the suitability of optical character recognition (OCR) for extracting textual elements from models from different domains. We also identified the common errors made by the off-the-shelf OCR services, and we proposed two approaches to correct one of these errors. After that, we used name matching techniques on the textual elements extracted by OCR to identify relationships between models from different domains. To conclude, we created an infrastructure that combines all the previous elements into one single tool that can also store the relationships in a structured manner making it easier to maintain the consistency of an entire system. We evaluated it by means of an observational study with a multidisciplinary team that builds autonomous robots designed to play football

An Unsupervised method for OCR Post-Correction and Spelling Normalisation for Finnish

Peer reviewe

Access to recorded interviews: A research agenda

Recorded interviews form a rich basis for scholarly inquiry. Examples include oral histories, community memory projects, and interviews conducted for broadcast media. Emerging technologies offer the potential to radically transform the way in which recorded interviews are made accessible, but this vision will demand substantial investments from a broad range of research communities. This article reviews the present state of practice for making recorded interviews available and the state-of-the-art for key component technologies. A large number of important research issues are identified, and from that set of issues, a coherent research agenda is proposed