An Empirical Application of Delone and Mclean Model In Evaluating Decision Support System In The Banking Sector of Oman

Banks are investing a huge amount on information systems to provide fast services to their customers and to stay competitive. Therefore it becomes necessary to measure the success of these systems. The main objective of this study is to assess the applicability of DeLone and McLean model of information systems in evaluating decision support system in the banking sector of Oman and to check the relationship among variables of the model. In order to achieve the objectives, data was collected from the managers and assistant managers using decision support system in the banks of Oman. Hypotheses were tested using correlation analysis. The results found that most of the relationships between the constructs were supported. System quality, information quality and service quality had a direct positive association with user satisfaction. User satisfaction influenced individual impact positively. The findings supported DeLone and McLean model and suggested its applicability in the evaluation of decision support system in the banking sector

Development and emancipation: The information society and decision support systems in local authorities in Egypt.

The published version of this article can be found at Emerald publishing http://www.emeraldinsight.com/Insight/menuNavigation.do?hdAction=InsightHomePurpose – The purpose of this paper is to investigate the emancipatory promises and realities of information and communication technology (ICT) in Egypt. Design/methodology/approach – The combination of Habermasian and Foucauldian ideas implemented by a critical discourse analysis of the Egyptian Information Society Policy and interviews with employees of local decision support systems employees. Promises and rhetoric are contrasted with findings and questioned with regards to their validity. Findings – On the policy level, analysis shows that the emancipating rhetoric of ICT is not followed through. ICT is mostly seen as a means of attracting foreign direct investment. Neither political participation nor educational benefits are promoted seriously. On the local level, culture and organisational realities prevent individuals from exploiting the emancipatory potential of the technology. Originality/value – The combination of the Habermasian and Foucauldian approach exposes the problems of ICT use in developing countries. It shows that emancipation is used to legitimise ICT policies but is not taken seriously on a policy level in Egypt. Local implementations also fail to deliver on their promise. In order to have emancipatory effects, ICT policy and use will need to be reconsidered

Transforming the Decision-Making Process in Egypt

Decision support systems (DSS) emerged in the 1970s and have gradually in different dimensions and through various channels based on emerging information technology affected the decision making process at the individual, organizational and societal levels. Competition, convergence, globalization, business and socioeconomic pressures as well as market needs have all contributed to the deployment of cutting-edge mechanisms for rational and effective decision-making processes for government, private and public sector organizations alike. This paper describes the experience of the government of Egypt in spreading the awareness of information technology and its use in managing socioeconomic development since the mid 1980s through building multiple DSS platforms for governmental decision-making with a variety of lessons learnt in the design and delivery of DSS under complex conditions common to developing nations. The experience offers insights into a variety of problems for IS designers, implementers, users, practitioners and researchers. The paper focuses on the use of DSS for development through the experience of a government think tank, Information and Decision Support Center (IDSC), while demonstrating the implementation and institutionalization of decision support platform at the local administration level for delegation, empowerment and development planning

INFORMATION SYSTEMS AND THE NATURAL SELECTION OF BAD SCIENCE (28)

Recent studies of information systems suggest a coalescing around a limited set of methods and subject areas, particularly led by a dominance of technology adoption studies and research methods that orbit around the technology adoption model (TAM). This is interpreted as evidence of a maturing of a discipline and the development of scientific foundations. I would suggest that far from this being the case, the dominance of particular method and topics is resulting in a disciplinary stagnation and the fuelling of an increasing irrelevance of information systems studies to both practice and research innovation. Having illustrated this with reference to two recent information systems trends studies, and briefly critiqued the dominant information systems paradigm, I draw on a recent study of the evolution of behavioural sciences using computer models. I suggest that the development of information systems is an example of bad science, constrained by social and economic forces. I offer some suggestions on how different environmental forces could be applied to reinvigorate information systems. However, I conclude by suggesting that regardless of changing evolutionary forces, there is a deeper underlying philosophical concern which is catalysing the malaise of information systems

The Effect of Individual Differences, Tasks, and Decision Models on User Acceptance of Decision Support Systems

Past studies suggested that decision support systems (DSS) must be an “enabling” system aiming to enhance users’ capabilities and to leverage their skills and intelligence. This suggests that users be the center of DSS and users’ characteristics be an important factor of explaining their DSS acceptance behavior. Since DSS are aimed to work in semi-structured and unstructured task environment, perceived task complexity can be used to explain users’ willingness to accept DSS. Further, several studies also used decision models for investigating users’ DSS acceptance behavior. We argue that nature of DSS (based on their underlying decision models) and its interaction with individual differences also play important roles on users’ DSS acceptance behavior. With the conjecture that users’ DSS acceptance behavior directly affects the DSS usage and DSS success, our research question focuses on how do individual differences influence users’ DSS acceptance behavior with consideration of task characteristics and nature of the DSS. The contribution of this paper is multifold. First, we extend the existing understanding of effects of individual differences on users’ DSS acceptance behavior. Second, we extend two major measurements of cognitive styles (GEFT - Group Embedded Figures Test and MBTI - Myers-Briggs Type Indicator) for individual differences in the context of DSS. Third, we investigate multiple task complexities and multiple DSS models. Hypotheses are developed and will be tested with an experiment of 300 plus subjects

Exploring the Influence of Decision Style on Decision Support System Acceptance by GPs

While clinical DSS have many proven benefits in the medical field, their uptake by GPs has been limited. This research explores the influence of decision styles as a possible explanatory variable for the usage of DSS. Insight into the reasons why GPs do not use clinical DSS will allow the development of strategies to facilitate more widespread adoption with consequent improvements across many areas. Depth interviews were conducted with 37 GPs comprising a mix of education backgrounds, experience and gender. In addition respondents completed a decisions styles questionnaire. Results indicated that users of DSS were more likely to have an integrative decision style while non users adopted a flexible decision style. Decision style was also strongly correlated to education with overseas trained doctors more likely to have integrative decision styles and Australian trained GPs exhibiting flexible styles

Electronic Commerce Challenges and Opportunities for Emerging Economies: Case of Egypt

The information and communication technology evolution is affecting many nations around the world through one of its emerging transformational platforms, the digital economy. Therefore, electronic business with its different sub and parallel categories such as electronic commerce, electronic government and electronic learning and more is increasingly becoming the way to do business, learn, govern and trade in the 21st century. It reflects a concrete example where emerging technologies can contribute to socioeconomic development and growth for different societies. However, there are multiple challenges that exist that are creating a digital divide between the haves and have nots that call for more inclusion and more effective mechanisms to deploy the advantages of information and communication technology so that emerging economies capitalize on the potentials of the much promising global marketspace. This paper describes the development of electronic commerce in Egypt since the mid-1990s with a focus on the last few years post the uprising of 2011 and its implications on the marketplace including the challenges faced that relate to social, technological, financial, cultural and legal issues and the efforts exerted by different stakeholders including the government, the private sector and the civil society to diffuse electronic commerce in Egypt. The paper demonstrates the potential of the digital marketspace and the opportunities it presents to emerging economies and the associated lessons learned

An empirical investigation of information systems success. An analysis of the factors affecting banking information systems success in Egypt.

Information technology (IT) plays an important role in contemporary organisations and this role continues to expand in scope and complexity and affects business operations dramatically. Advances in the IT industry have caused major changes in every industry sector. The banking industry is no exception and it has undergone a dramatic change over the past few decades. With the coming of the information age, IS investments are becoming increasingly important to banks` survival, growth and prosperity. IS managers are under increasing pressure to justify the value and contribution of IS expenditure to the productivity, quality and competitiveness of the organisation. This study aims to propose a model which investigates the success of information systems in the banking industry in order to help bank managers to evaluate the success of their IS, to be able to develop these systems and to improve the performance of bank managers and employees. Given that the ultimate dependent variable for this research is individual impacts, DeLone and McLean (2003) updated IS success model is leveraged and extended in this research. The study proposes a research model which is guided by the decision to select a suitable number of key potential demographic and situational variables, in addition to the adoption of DeLone and McLean (2003) updated model. This model proposes that a variety of factors were found to affect IS success in general, however, from the socio-technical viewpoint, IS success should capture both technological and human elements. Therefore, an effective Banking Information System (BIS) typically requires an appropriate combination of both. As such, Thus, the technological dimensions (i.e. system, service and information quality) and the human dimensions (e.g. user satisfaction, perceived system benefits, user involvement, user training, age, education and system use) can be a good starting point when considering suitable constructs for measuring BIS success. The research methodology of this study involved interviews with BIS practitioners and professionals to shape and refine the research model. Further, questionnaire survey was employed to collect data from bank managers in Egyptian banks. Structural Equation Modelling (SEM) using Partial Least Square (PLS) was used to test the research model. Three research models were proposed according to age groups and initial results from PLS analysis reported different results in each research model. Findings indicated that system, information and service quality, level of training, age, length of system use, user involvement and top management support were the main predictors (success constructs) of user satisfaction and individual impacts in the three proposed research models. However, the relationships between these constructs varied according to each age group of managers. The study offers important academic and practical contributions. Firstly, as a contribution to research, the study serves to extend the DeLone and McLean (2003) IS success model by introducing some key human and situational dimensions and confirming certain links in that model with the context of banking industry. The contribution to practice is especially relevant for bank CIOs, software designers and developers looking for ways to improve BIS developments by providing them with directions regarding the BIS success dimensions that should be considered to encourage bank managers to adopt and be more satisfied with BIS which in turn influence their job performance.Egyptian Higher Education Ministr

Management accounting changes and the interaction effect of management accounting practices and integrated information systems on organisational performance : evidence from Thailand

PhD ThesisThe overall objective of this research was to examine phenomenon of management accounting changes in the context of Thailand, through exploring changes of management accounting practices (MAPs) and examining underlying influential factors with the use of contingency theory and diffusion of innovations theory. Furthermore this study aims to shed some light on the interaction effect of MAPs and integrated information systems (IISs) on organisational performance. A mixed method research strategy was adopted including questionnaires survey and one-to-one interviews. The study includes five findings: three mains and two ancillaries. First, MAPs have remained relatively unchanged over the period of 2001-2012, in particular conventional MAPs are still dominant, but there are signs of diffusion of advanced MAPs (i.e. Activity-based Costing (ABC) and Balanced Scorecards (BSC)). Second, using binary logistic regression analyses, results indicate that environmental uncertainty, differentiation strategy and IIS implementation promote MAP adoption whereas a decentralised structure and organisational culture are barriers. Third, MAPs and IISs do not have any interaction effect on organisational performance; however, individually they do have positive direct impacts on organisational performance. Additionally, the considered reasons for adoption or rejection of advanced MAP are unveiled as external consultants, following other Thai lead organisations, a lack of knowledge and resources, and a lack of top management support. Finally, organisational outlook of the top manager groups (culture perspective) influenced the advanced MAP usages. Organisations with top managers reflecting flexibility values tend to use more advanced MAPs than those reflecting control values. This study contributes to the existing knowledge of MAP changes by adding Thai organisational and cultural dimensions. This study also contributes to the inspiration for academics and practitioners to be concerned about the interaction effect of MAP adoption and IIS implementation on organisational performance (including financial and non-financial performance).Naresuan University, Thailand Funds for Women Graduates trading name of BFWG Charitable Foundation for an emergency grant giving me an opportunity to complete this study in the U