Evaluating Government Portal Websites in China

Government portal websites are the core components of e-Government because it is a platform integrating different government resources. This article was devoted to study the government portal websites in China in order to disclose the development status of e-Government in China. In order to do this, two questions are answered: from which aspects should government portal websites be evaluated; how to develop the indexes for different aspects of government portal website evaluation. In our solution, we aligned the evaluation of government portal website with new public administration principles so that government can provide better services to the users because new focuses of public administration bring new strategies for e-Government. The proposed framework emphasizes content, function, and construction of government portals. The validation analysis showed that the proposed evaluation framework is well fitted. 30 major cities’ government portal websites in China are evaluated. The results suggested China has implemented advanced e-Government services such as e-democracy but the performance of those services is not appreciated by the user very well

The diffusion of e-participation in public administrations:A systematic literature review

Research on e-participation has grown significantly in the last years. This review focuses on public administrations, which are central actors in the solicitation and organization of e-participation and in the process of diffusion of more democratic decision-making in government contexts. However, research indicates that public administrations often struggle with technological and organizational changes, which suggests that e-participation initiatives may fail due to barriers within public administrations. Although researchers have paid considerable attention to the diffusion of e-participation in public administrations, research so far is multi-disciplinary and fragmented. The aim of this literature review is to structure and systematize the literature regarding phases of e-participation diffusion (adoption, implementation and institutionalization) and levels of analysis (micro, meso, and macro) to map the extant field of e-participation diffusion research and to provide a starting point for future research. The analysis shows that research has concentrated on the phases of adoption and implementation, and on the external context of public administrations (macro) and the organizational (meso) level. Overall, the review identifies major research gaps and offers avenues for future research

Project management by the people, for the people, and of the people: context, challenges, and prospects for adoption of e-government tools to monitor execution of public infrastructure projects in Nigeria

Dissertation (Ph.D.) University of Alaska Fairbanks, 2024An abundance of failed or abandoned public infrastructure projects contributes to Nigeria's poor quality of life and economic development. The project management process for public infrastructure projects in Nigeria is opaque to the public and has not benefited from active public stakeholder involvement. This study investigated from a public perspective, (i) factors driving the public to participate effectively, (ii) moderating effect of using e-government tools on the public's willingness to participate effectively, (iii) factors influencing the willingness of the public to adopt e-government tools and approaches to effectively participate, and (iv) current level of public participation in monitoring the execution of public infrastructure projects in Nigeria. Using questionnaire surveys and statistical analysis, the study found that the following conditions were required for active public participation to occur: (i) the public has access to and control of information on projects, (ii) the public has the power to control the agenda and influence decision making, (iii) structures are available for the public to engage with the project team and government on issues concerning public infrastructure projects, and (iv) adoption of e-government tools to public participation, as a moderating factor. It also found that, despite the low level of public infrastructure in Nigeria, the Nigerian public is ready and open to adopting e-government tools and platforms to participate in monitoring the execution of public infrastructure projects in Nigeria. This study presents new models for the participation of the public as a stakeholder group in project management. It recommends devolution of power to the public, creation of structures for public participation, enhancement of public access to information on projects, and deployment of e-government tools and approaches, such as having an interactive project website for the public to engage with the project team and government officials. This is anticipated to incentivize the Nigerian public as a stakeholder group to be more actively involved in public infrastructure project development

Organisational intelligence and digital government service quality: the mediating role of occupational stress among Malaysian service providers

The need to evolve and transform public service has led the public to re-think its approach, and to use technological tools to improve access, efficiency and satisfaction of users. The same scenario has also been observed in the Malaysian public sector, as to how the industrial revolution and COVID-19 pandemic have forcibly led to a greater emphasis on digitalisation initiatives. Today, with more than 50% of Malaysian public services available online (end-toend), digital service quality is to be given more emphasis, as it is the most important determinant in ensuring user satisfaction. Essentially this study seeks to broaden the knowledge of digital services quality in the public sector, due to dissimilarities with the context of the private sector. Additionally, service providers' perspectives such as back-office managementrelated strategies have not been examined to a similar extent as the customers' standpoint. It is also important to note that the role of employee well-being has received very little attention in understanding its importance to service delivery performance. Following this, the study proposed four research objectives to gain a better understanding on the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits, and digital government service quality. By employing multistage cluster sampling, a total of 394 completed survey responses comprising 4 clusters, 30 federal agencies, and 143 digital services were obtained for analysis. Next, all-inclusive strategies for this study were proposed based on the triangulation approach by incorporating a) mediation analysis; b) IPMA approach and c) Tree-Map chart (participants’ feedback) and d) experts' and practitioners’ insights. In principle, OI traits collectively demonstrate a significant direct effect on occupational stress and an indirect effect on digital service quality. Hence, this study proposes areas that require greater attention in sustaining the service quality, particularly the ‘Appetite for Change and Knowledge Deployment’, ‘Alignment and Congruence’, ‘Shared Fate’ and ‘Heart’. Considering the significance of the ‘occupational stress’ factor in the proposed model, this study also presents some practical recommendations in terms of organisation-focused interventions, particularly on the ‘Leadership’, ‘Alignment and Congruence’, and ‘Heart’ to manage occupational stress. At the same time, individual-focused interventions such as training and job crafting are proposed in ensuring the psychological well-being of the service providers. This study hopes that these recommendations will serve as guidance to the Malaysian public sector in sustaining its digital government service performance in the long run

A model for the Adoption and Implementation of Web-based Government services and applications. A Study Based in Grounded Theory Validated by Structural Equation Modelling Analysis in a Jordanian Context.

Among the many promises of the revolution in the information and communication technologies (ICT), particularly the Internet, continues to be its potential to significantly transform governments around the world. This transformation is referred to as e-government or web-based government, often used interchangeably in most of the IS literature. Despite these however, the level of adoption and use of such innovation is still low and does not meet expectations in developing countries in general and Jordan in particular. Yet, existing research on the adoption and implementation of e-government in developing countries is still lacking explanatory power for the following reasons: 1) focusing either on the supply-side, or on the demand-side separately to study the adoption and implementation of e-government, and therefore there is no enough research on the integration between them as a single phenomenon, and 2) focusing on the results of previous research, and therefore not to develop theories fit the new context to be investigated to understand the relationship between the IT implementation and social structures in the same context. This research aims to fill these gaps through the use of a holistic approach to enable in-depth understanding and gain valuable insights on the adoption and implementation of e-government from multiple perspectives, and in the real context of a developing country, namely Jordan. This would reduce the gap between government strategies and policies related to implementation of e-government services and applications on the one hand, and perceptions of citizens on the other hand, allowing a better understanding of the needs of citizens and the priorities that must be taken into account by governments in order to ensure the success of such projects on a large scale. Through two phases, this research proposes and empirically tests an integrated model of the determinants of adoption and implementation of e-government services and applications in Jordan. The first phase employs a grounded theory methodology for the development of the research model, as well as the survey instruments necessary to test the model. The second phase employs a survey questionnaire to test the research model using multivariate and SEM with the results demonstrating support for the proposed model. The empirical results indicate that perceived ease of use, perceived usefulness, and the security of e-government systems are no longer among the main determinants that affect the decision to adopt and implement e-government services and applications in this particular context. This confirms that the prevailing models and theories on the adoption of IT do not apply equally to the context of developing countries such as Jordan, and thus do not explain and predict behaviour toward the adoption and implementation of e-government services and applications in the same context. There is a direct and positive relationship between citizen involvement in the change process towards e-government and the decision to adopt and implement e-government services and applications. There is also a strong positive relationship between the decision to adopt and implement e-government services and applications and the decision to use such services and applications within the same context. Unexpectedly, the prevailing sociocultural determinants indicate a direct and positive relationship with the decision to adopt and implement e-government services and applications in the same context. Also, the results indicate direct and negative relationships between citizen trust and website design issues with the decision to adopt and implement e-government services and applications. Finally, the research concludes by highlighting the theoretical and practical implications, limitations and future directions

Organisational intelligence and digital government service quality: the mediating role of occupational stress among Malaysian service providers

The need to evolve and transform public service has led the public to re-think its approach, and to use technological tools to improve access, efficiency and satisfaction of users. The same scenario has also been observed in the Malaysian public sector, as to how the industrial revolution and COVID-19 pandemic have forcibly led to a greater emphasis on digitalisation initiatives. Today, with more than 50% of Malaysian public services available online (end-toend), digital service quality is to be given more emphasis, as it is the most important determinant in ensuring user satisfaction. Essentially this study seeks to broaden the knowledge of digital services quality in the public sector, due to dissimilarities with the context of the private sector. Additionally, service providers' perspectives such as back-office managementrelated strategies have not been examined to a similar extent as the customers' standpoint. It is also important to note that the role of employee well-being has received very little attention in understanding its importance to service delivery performance. Following this, the study proposed four research objectives to gain a better understanding on the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits, and digital government service quality. By employing multistage cluster sampling, a total of 394 completed survey responses comprising 4 clusters, 30 federal agencies, and 143 digital services were obtained for analysis. Next, all-inclusive strategies for this study were proposed based on the triangulation approach by incorporating a) mediation analysis; b) IPMA approach and c) Tree-Map chart (participants’ feedback) and d) experts' and practitioners’ insights. In principle, OI traits collectively demonstrate a significant direct effect on occupational stress and an indirect effect on digital service quality. Hence, this study proposes areas that require greater attention in sustaining the service quality, particularly the ‘Appetite for Change and Knowledge Deployment’, ‘Alignment and Congruence’, ‘Shared Fate’ and ‘Heart’. Considering the significance of the ‘occupational stress’ factor in the proposed model, this study also presents some practical recommendations in terms of organisation-focused interventions, particularly on the ‘Leadership’, ‘Alignment and Congruence’, and ‘Heart’ to manage occupational stress. At the same time, individual-focused interventions such as training and job crafting are proposed in ensuring the psychological well-being of the service providers. This study hopes that these recommendations will serve as guidance to the Malaysian public sector in sustaining its digital government service performance in the long run