11,464 research outputs found
Concept Extraction Challenge: University of Twente at #MSM2013
Twitter messages are a potentially rich source of continuously and instantly updated information. Shortness and informality of such messages are challenges for Natural Language Processing tasks. In this paper we present a hybrid approach for Named Entity Extraction (NEE) and Classification (NEC) for tweets. The system uses the power of the Conditional Random Fields (CRF) and the Support Vector Machines (SVM) in a hybrid way to achieve better results. For named entity type classification we used AIDA \cite{YosefHBSW11} disambiguation system to disambiguate the extracted named entities and hence find their type
Hi, how can I help you?: Automating enterprise IT support help desks
Question answering is one of the primary challenges of natural language
understanding. In realizing such a system, providing complex long answers to
questions is a challenging task as opposed to factoid answering as the former
needs context disambiguation. The different methods explored in the literature
can be broadly classified into three categories namely: 1) classification
based, 2) knowledge graph based and 3) retrieval based. Individually, none of
them address the need of an enterprise wide assistance system for an IT support
and maintenance domain. In this domain the variance of answers is large ranging
from factoid to structured operating procedures; the knowledge is present
across heterogeneous data sources like application specific documentation,
ticket management systems and any single technique for a general purpose
assistance is unable to scale for such a landscape. To address this, we have
built a cognitive platform with capabilities adopted for this domain. Further,
we have built a general purpose question answering system leveraging the
platform that can be instantiated for multiple products, technologies in the
support domain. The system uses a novel hybrid answering model that
orchestrates across a deep learning classifier, a knowledge graph based context
disambiguation module and a sophisticated bag-of-words search system. This
orchestration performs context switching for a provided question and also does
a smooth hand-off of the question to a human expert if none of the automated
techniques can provide a confident answer. This system has been deployed across
675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201
BlogForever D2.6: Data Extraction Methodology
This report outlines an inquiry into the area of web data extraction, conducted within the context of blog preservation. The report reviews theoretical advances and practical developments for implementing data extraction. The inquiry is extended through an experiment that demonstrates the effectiveness and feasibility of implementing some of the suggested approaches. More specifically, the report discusses an approach based on unsupervised machine learning that employs the RSS feeds and HTML representations of blogs. It outlines the possibilities of extracting semantics available in blogs and demonstrates the benefits of exploiting available standards such as microformats and microdata. The report proceeds to propose a methodology for extracting and processing blog data to further inform the design and development of the BlogForever platform
An infrastructure for building semantic web portals
In this paper, we present our KMi semantic web portal infrastructure, which supports two important tasks of semantic web portals, namely metadata extraction and data querying. Central to our infrastructure are three components: i) an automated metadata extraction tool, ASDI, which supports the extraction of high quality metadata from heterogeneous sources, ii) an ontology-driven question answering tool, AquaLog, which makes use of the domain specific ontology and the semantic metadata extracted by ASDI to answers questions in natural language format, and iii) a semantic search engine, which enhances traditional
text-based searching by making use of the underlying ontologies and the extracted metadata. A semantic web portal application has been built, which illustrates the usage of this infrastructure
Engineering Crowdsourced Stream Processing Systems
A crowdsourced stream processing system (CSP) is a system that incorporates
crowdsourced tasks in the processing of a data stream. This can be seen as
enabling crowdsourcing work to be applied on a sample of large-scale data at
high speed, or equivalently, enabling stream processing to employ human
intelligence. It also leads to a substantial expansion of the capabilities of
data processing systems. Engineering a CSP system requires the combination of
human and machine computation elements. From a general systems theory
perspective, this means taking into account inherited as well as emerging
properties from both these elements. In this paper, we position CSP systems
within a broader taxonomy, outline a series of design principles and evaluation
metrics, present an extensible framework for their design, and describe several
design patterns. We showcase the capabilities of CSP systems by performing a
case study that applies our proposed framework to the design and analysis of a
real system (AIDR) that classifies social media messages during time-critical
crisis events. Results show that compared to a pure stream processing system,
AIDR can achieve a higher data classification accuracy, while compared to a
pure crowdsourcing solution, the system makes better use of human workers by
requiring much less manual work effort
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