Entertainment Computing – ICEC 2017: 16th IFIP TC 14 International Conference, Tsukuba City, Japan, September 18–21, 2017, Proceedings

International audienceBook Front Matter of LNCS 1050

C-EMO: A Modeling Framework for Collaborative Network Emotions

Recent research in the area of collaborative networks is focusing on the social and organizational complexity of collaboration environments as a way to prevent technological failures and consequently contribute for the collaborative network’s sustainability. One direction is moving towards the need to provide “human-tech” friendly systems with cognitive models of human factors such as stress, emotion, trust, leadership, expertise or decision-making ability. In this context, an emotion-based system is being proposed with this thesis in order to bring another approach to avoid collaboration network’s failures and help in the management of conflicts. This approach, which is expected to improve the performance of existing CNs, adopts some of the models developed in the human psychology, sociology and affective computing areas. The underlying idea is to “borrow” the concept of human-emotion and apply it into the context of CNs, giving the CN players the ability to “feel emotions”. Therefore, this thesis contributes with a modeling framework that conceptualizes the notion of “emotion” in CNs and a methodology approach based on system dynamics and agent-based techniques that estimates the CN player’s “emotional states” giving support to decision-making processes. Aiming at demonstrating the appropriateness of the proposed framework a simulation prototype was implemented and a validation approach was proposed consisting of simulation of scenarios, qualitative assessment and validation by research community peers.Recentemente a área de investigação das redes colaborativas tem vindo a debruçar-se na complexidade social e organizacional em ambientes colaborativos e como pode ser usada para prevenir falhas tecnológicas e consequentemente contribuir para redes colaborativas sustentáveis. Uma das direcções de estudo assenta na necessidade de fornecer sistemas amigáveis “humano-tecnológicos” com modelos cognitivos de factores humanos como o stress, emoção, confiança, liderança ou capacidade de tomada de decisão. É neste contexto que esta tese propõe um sistema baseado em emoções com o objectivo de oferecer outra aproximação para a gestão de conflitos e falhas da rede de colaboração. Esta abordagem, que pressupõe melhorar o desempenho das redes existentes, adopta alguns dos modelos desenvolvidos nas áreas da psicologia humana, sociologia e affective computing. A ideia que está subjacente é a de “pedir emprestado” o conceito de emoção humana e aplicá-lo no contexto das redes colaborativas, dando aos seus intervenientes a capacidade de “sentir emoções”. Assim, esta tese contribui com uma framework de modelação que conceptualiza a noção de “emoção” em redes colaborativas e com uma aproximação de metodologia sustentada em sistemas dinâmicos e baseada em agentes que estimam os “estados emocionais” dos participantes e da própria rede colaborativa. De forma a demonstrar o nível de adequabilidade da framework de modelação proposta, foi implementado um protótipo de simulação e foi proposta uma abordagem de validação consistindo em simulação de cenários, avaliação qualitativa e validação pelos pares da comunidade científica

Real-time generation and adaptation of social companion robot behaviors

Social robots will be part of our future homes. They will assist us in everyday tasks, entertain us, and provide helpful advice. However, the technology still faces challenges that must be overcome to equip the machine with social competencies and make it a socially intelligent and accepted housemate. An essential skill of every social robot is verbal and non-verbal communication. In contrast to voice assistants, smartphones, and smart home technology, which are already part of many people's lives today, social robots have an embodiment that raises expectations towards the machine. Their anthropomorphic or zoomorphic appearance suggests they can communicate naturally with speech, gestures, or facial expressions and understand corresponding human behaviors. In addition, robots also need to consider individual users' preferences: everybody is shaped by their culture, social norms, and life experiences, resulting in different expectations towards communication with a robot. However, robots do not have human intuition - they must be equipped with the corresponding algorithmic solutions to these problems. This thesis investigates the use of reinforcement learning to adapt the robot's verbal and non-verbal communication to the user's needs and preferences. Such non-functional adaptation of the robot's behaviors primarily aims to improve the user experience and the robot's perceived social intelligence. The literature has not yet provided a holistic view of the overall challenge: real-time adaptation requires control over the robot's multimodal behavior generation, an understanding of human feedback, and an algorithmic basis for machine learning. Thus, this thesis develops a conceptual framework for designing real-time non-functional social robot behavior adaptation with reinforcement learning. It provides a higher-level view from the system designer's perspective and guidance from the start to the end. It illustrates the process of modeling, simulating, and evaluating such adaptation processes. Specifically, it guides the integration of human feedback and social signals to equip the machine with social awareness. The conceptual framework is put into practice for several use cases, resulting in technical proofs of concept and research prototypes. They are evaluated in the lab and in in-situ studies. These approaches address typical activities in domestic environments, focussing on the robot's expression of personality, persona, politeness, and humor. Within this scope, the robot adapts its spoken utterances, prosody, and animations based on human explicit or implicit feedback.Soziale Roboter werden Teil unseres zukünftigen Zuhauses sein. Sie werden uns bei alltäglichen Aufgaben unterstützen, uns unterhalten und uns mit hilfreichen Ratschlägen versorgen. Noch gibt es allerdings technische Herausforderungen, die zunächst überwunden werden müssen, um die Maschine mit sozialen Kompetenzen auszustatten und zu einem sozial intelligenten und akzeptierten Mitbewohner zu machen. Eine wesentliche Fähigkeit eines jeden sozialen Roboters ist die verbale und nonverbale Kommunikation. Im Gegensatz zu Sprachassistenten, Smartphones und Smart-Home-Technologien, die bereits heute Teil des Lebens vieler Menschen sind, haben soziale Roboter eine Verkörperung, die Erwartungen an die Maschine weckt. Ihr anthropomorphes oder zoomorphes Aussehen legt nahe, dass sie in der Lage sind, auf natürliche Weise mit Sprache, Gestik oder Mimik zu kommunizieren, aber auch entsprechende menschliche Kommunikation zu verstehen. Darüber hinaus müssen Roboter auch die individuellen Vorlieben der Benutzer berücksichtigen. So ist jeder Mensch von seiner Kultur, sozialen Normen und eigenen Lebenserfahrungen geprägt, was zu unterschiedlichen Erwartungen an die Kommunikation mit einem Roboter führt. Roboter haben jedoch keine menschliche Intuition - sie müssen mit entsprechenden Algorithmen für diese Probleme ausgestattet werden. In dieser Arbeit wird der Einsatz von bestärkendem Lernen untersucht, um die verbale und nonverbale Kommunikation des Roboters an die Bedürfnisse und Vorlieben des Benutzers anzupassen. Eine solche nicht-funktionale Anpassung des Roboterverhaltens zielt in erster Linie darauf ab, das Benutzererlebnis und die wahrgenommene soziale Intelligenz des Roboters zu verbessern. Die Literatur bietet bisher keine ganzheitliche Sicht auf diese Herausforderung: Echtzeitanpassung erfordert die Kontrolle über die multimodale Verhaltenserzeugung des Roboters, ein Verständnis des menschlichen Feedbacks und eine algorithmische Basis für maschinelles Lernen. Daher wird in dieser Arbeit ein konzeptioneller Rahmen für die Gestaltung von nicht-funktionaler Anpassung der Kommunikation sozialer Roboter mit bestärkendem Lernen entwickelt. Er bietet eine übergeordnete Sichtweise aus der Perspektive des Systemdesigners und eine Anleitung vom Anfang bis zum Ende. Er veranschaulicht den Prozess der Modellierung, Simulation und Evaluierung solcher Anpassungsprozesse. Insbesondere wird auf die Integration von menschlichem Feedback und sozialen Signalen eingegangen, um die Maschine mit sozialem Bewusstsein auszustatten. Der konzeptionelle Rahmen wird für mehrere Anwendungsfälle in die Praxis umgesetzt, was zu technischen Konzeptnachweisen und Forschungsprototypen führt, die in Labor- und In-situ-Studien evaluiert werden. Diese Ansätze befassen sich mit typischen Aktivitäten in häuslichen Umgebungen, wobei der Schwerpunkt auf dem Ausdruck der Persönlichkeit, dem Persona, der Höflichkeit und dem Humor des Roboters liegt. In diesem Rahmen passt der Roboter seine Sprache, Prosodie, und Animationen auf Basis expliziten oder impliziten menschlichen Feedbacks an