Multichannel interaction for healthcare intelligent decision support

Hospital 4.0 enables the paradigm of personalized healthcare services to be increasingly easy and more effective by using emerging technologies. Multichannel interaction services aim precisely to take advantage of this trend by introducing a multichannel interaction model that enables interaction between different health service actors (patients, nurses, doctors, administrative staff, pharmaceutics, technicians) across multiple channels and in different contexts without losing information. In this article, a model is idealized and proposed in which all main the actors that belong to health service are identified. The model aims to present what would be the multichannel interaction in a health context to improve the services provided to patients as well as their relationship with a health organization.The work has been supported by FCT - Fundacao para a Cienciae Tecnologia within the Project Scope: UID/CEC/00319/2020

Forum Session at the First International Conference on Service Oriented Computing (ICSOC03)

The First International Conference on Service Oriented Computing (ICSOC) was held in Trento, December 15-18, 2003. The focus of the conference ---Service Oriented Computing (SOC)--- is the new emerging paradigm for distributed computing and e-business processing that has evolved from object-oriented and component computing to enable building agile networks of collaborating business applications distributed within and across organizational boundaries. Of the 181 papers submitted to the ICSOC conference, 10 were selected for the forum session which took place on December the 16th, 2003. The papers were chosen based on their technical quality, originality, relevance to SOC and for their nature of being best suited for a poster presentation or a demonstration. This technical report contains the 10 papers presented during the forum session at the ICSOC conference. In particular, the last two papers in the report ere submitted as industrial papers

Contextual impacts on industrial processes brought by the digital transformation of manufacturing: a systematic review

The digital transformation of manufacturing (a phenomenon also known as "Industry 4.0" or "Smart Manufacturing") is finding a growing interest both at practitioner and academic levels, but is still in its infancy and needs deeper investigation. Even though current and potential advantages of digital manufacturing are remarkable, in terms of improved efficiency, sustainability, customization, and flexibility, only a limited number of companies has already developed ad hoc strategies necessary to achieve a superior performance. Through a systematic review, this study aims at assessing the current state of the art of the academic literature regarding the paradigm shift occurring in the manufacturing settings, in order to provide definitions as well as point out recurring patterns and gaps to be addressed by future research. For the literature search, the most representative keywords, strict criteria, and classification schemes based on authoritative reference studies were used. The final sample of 156 primary publications was analyzed through a systematic coding process to identify theoretical and methodological approaches, together with other significant elements. This analysis allowed a mapping of the literature based on clusters of critical themes to synthesize the developments of different research streams and provide the most representative picture of its current state. Research areas, insights, and gaps resulting from this analysis contributed to create a schematic research agenda, which clearly indicates the space for future evolutions of the state of knowledge in this field

Improving Consulting Processes in Web Analytics: A Framework for Multichannel Analytics

To control and optimise their marketing activities, organisations analyse customer behaviour on their online and offline channels. This is referred to as multichannel analytics (MCA). As enterprises often do not have the necessary know-how to implement analytics processes, analytics consultants support them in such projects. The problem for the consultants is that a standardised approach, which provides orientation and guidance during such projects, is currently not available. The goal of this paper is to develop a framework, which guides consultants in order to avoid common project-related problems. It is developed employing Design Science Research Methodology. Empirical data collection and iterative validation of the framework are based on literature research, document analysis, expert interviews and a focus group. Results highlight that it is useful to combine a capability maturity model and an analytics procedure model. This allows taking into account the different degrees of organisational maturity during the consulting process

Axiomatic design applied to CRUD matrix in information systems

In Information Systems (IS), the search for a good design is still a relevant issue. In IS, two sub-systems coexist, applications and data. To articulate these sub-systems, some authors opt for the CRUD matrix. Similarly, Axiomatic Design (AD) theory studies how functional requirements are related to design parameters using a design matrix. In this paper, the application sub-system corresponds to the functional requirements, the data sub-system to the design parameters, and the CRUD matrix to the design matrix. The goal of the CRUD matrix is to maintain the independence of its items to minimize the information content of the design. Similarly, AD uses the design matrix to define a good design. This work aims to develop a theory to create object-oriented elements based on the CRUD matrix aligned with the business strategy.info:eu-repo/semantics/publishedVersio

Design for sustainable architecture and environments

This paper describes some of the research outcomes of a Knowledge Transfer Partnership (KTP) project partly funded by Department of Trade and Industry, UK. One of the aims of the project was to plan and develop designs for a range of autonomous eco-buildings through research into autonomous eco-building systems and techniques in order to identify best practice and the most appropriate systems for low-carbon buildings. The design of the Community Hall offering accommodations for a multi functional hall, café and exhibition, and offices, has been developed through partnership with mainstream design and construction companies in the region. Following a successful planning application and external fund raising exercise, the construction of the building is due to start shortly. The structure will be constructed using locally sourced materials and is designed to be ‘renewable’ whilst exceeding all the requirements of the current Building Regulations. It examines the potential of non traditional construction techniques and materials. The total environmental impact of the design as the result of environmental loads occurring during the life span of the building is estimated and compared with conventional practice. The building incorporates rain water collection, waste treatment, composting toilets and photovoltaics

Intranet of the future: functional study, comparison of products and practical implementation

Future intranet: functional study, comparison of products and practical implementation 1. Introduction The project has fulfilled three goals: 1) To perform a study of the functionalities which have to be covered in a modern intranet (web 2.0, unified communication, collaboration, etc) 2) To perform a comparison of tools of the market which can be used to implement intranets (commercial and open source products) 3) To test three of these tools (Oracle WebCenter, Liferay Portal and Microsoft SharePoint) and develop a prototype with Oracle WebCenter. In addition, it includes a research about the evolution of the Intranets among the time, as well as a work to discover the current state of this kind of platforms over the entire world. In this introductory research it is also convenient to include other topics which are not strictly technical involving the use of this Intranet. To be more concrete, there is an analysis of the importance of the human role and management of the Intranet, the process of deploying a new Intranet in an organization and methods to evaluate the performance of this new system.   2. Functional study The approach taken to fulfil this goal is to develop a theoretical model describing the relationship between the Intranet and its users, and a complete set of functionalities which could be covered in the Intranet of the future. These functionalities are categorized in groups. The project describes these groups and the functionalities included on them. 3. Comparison of products The project will describe and compare several technologies which can be used to develop an Intranet that we have previously modelled. The purpose here is to discover the strong points and weaknesses of each technology if it was used to develop the Intranet we desire. After having done such a review, the project focuses on three technologies and performs an extensive evaluation of them. Finally, an extensive comparison between these three technologies is done, highlighting where they offer better solutions and performance compared to the other possibilities. 4. Practical implementation The project focuses on three technologies: Oracle WebCenter, Liferay Portal and Microsoft SharePoint. Then, a prototype which covers a set of functionalities of the modelled Intranet has been built with Oracle WebCenter

Using webcrawling of publicly available websites to assess E-commerce relationships

We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation

Servitization and business models in project‐based firms: the case of energy efficient architecture

Purpose:In the context of energy-­efficient buildings, technological innovation and the particularities of design, installations, maintenance and use are presented as an ideal framework for studying the introduction of the phenomenon of servitization into the business models of project‐based firms (PBFs). In this article, we attempt to evaluate how servitization gains a leading role in existing business models in this area