Advance Interoperability in e-Government with Standardized Core Directories

Many new requirements for the public sector arise from the change of the society and the “Age of Knowledge”. Globalisation leads administrations to become more interoperable, irrespective of national borders. To meet these requirements, administrations and IT systems need to become more efficient. One of the main principles in software engineering is reusability. This can be applied on all levels. There is still a lot of potential at the content level. The idea of reusing content is not new but especially in federal structures where central solutions are nearly impossible this is a great challenge. The document describes an approach that allows information to be collected in a decentralised way and makes it available in an interdisciplinary manner and across regional borders. Core Directories will be designed and used as an infrastructural component to make them accessible for multiple applications. In order to share information, data interoperability standards are needed

e-Participation in Austria: Trends and Public Policies

The paper is a first step to assess the status of e-participation within the political system in Austria. It takes a top-down perspective focusing on the policy framework related to citizens´ rights in the digital environment, the role of public participation and public policies on e-participation in Austria. The analysis of the development of e-participation in Austria as well as of social and political trends regarding civic participation in general and its electronic embedding, show a remarkable recent increase of e-participation projects and related initiatives. The paper identifies main institutional actors actively dealing with or promoting e-participation and reviews government initiatives as well as relevant policy documents specifically addressing and relating to e-participation or e-democracy. Finally, it takes a look at the state of the evaluation of e-participation. A major conclusion is that e-participation has become a subject of public policies in Austria; however, the recent upswing of supportive initiatives for public participation and e-participation goes together with ambivalent attitudes among politicians and administration towards e-participation.e-participation, e-democracy, citizens´ rights, institutional actors, public policies, government initiatives, evaluation

DEVELOPMENT OF E-GOVERNMENT PAYMENT PORTAL: A CASE STUDY FROM A DEVELOPING COUNTRY (11)

The purpose of this study is to understand how interactions between structure and agency shape e- government portal development in developing countries and how these are managed to arrive at an outcome. The need for the research emerged from growing concerns that there are few studies addressing the pre-adoption stages of e-government portals. The research used the development of an e-government payment portal in Ghana as a case study. The structuration theory was adopted as the analytical lens. The findings show that technical and political interactions such as testing, expert reporting, design, and blurry as well as overlapping authority shaped expert validation, expert reporting, payment workflow, security and privacy structures. Although the case is based on the experience of Ghana, the findings can be applied to other developing countries with similar experiences. The study offers implication for research, practice and policy makers as well as future recommendations

Teaching case: Leading the change - ERP implementation at Keda

Recently, several disasters have affected the tourism industry. In order to mitigate the effects of disasters, increasing the level of preparedness is essential. However, despite the devastating effect disasters can have on tourism, few tourism organizations have properly developed disaster strategies as an integral part of their business plans. Emergency management systems that utilize mobile communication infrastructures can provide prompt information delivery to save human lives. Several supra-national initiatives and research projects are working on possibilities to facilitate mobile communication networks for emergency management systems. However, the success of such systems depends on users being familiar with the service, which is difficult to achieve, if the system is solely used for emergency management. Therefore, we propose a system design that allows the integration of mobile value-adding services. We also present exemplary services, which offer value to tourists and create business opportunities for the tourism industry. The central component of our proposed system design is a service platform, which communicates with mobile network operators and provides basic services for service providers from the tourism industry and the emergency manager via service interfaces

Quality of (Digital) Services in e-Government

Internet growth in the nineties supported government ambition to provide better services to citizens through the development of Information and Communication Technologies based solutions. Thanks to the Lisbon conference, which in 2000 covered and investigated this topic, e-government has been recognized as one of the major priorities in Public Administration innovation process. As a matter of\ud fact in the last 10 years the number of services provided to citizens through Information and Communication Technologies has increased rapidly. Nevertheless the increasing rate, the access and usage of digital services do not follow the same trend. Nowadays Public Administrations deliver many electronic services which\ud are seldom used by citizens. Different reasons contribute to the highlighted situation.\ud The main assumption of the thesis is that quality of e-government digital services strongly affects real access to services by citizens. According to the complexity of quality in e-government, one of the main challenges was to define a suitable quality model. To reach such aim, domain-dependent characteristics on the services delivery have been investigated. The defined model refers to citizen,\ud technology and service related quality characteristics. Correspondingly a suitable way to represent, assess, and continuously improve services quality according to\ud such domain requirements has been introduced.\ud Concerning the service related quality aspects a methodology and a tool permitting to formally and automatically assess the quality of a designed service with\ud respect to the quality model has been defined. Starting from an user friendly notation, both for service and quality requirements, the proposed methodology has\ud been implemented as an user friendly tool supported by a mapping from user friendly notations to formal language. The tool allows to verify formally via model checking, if the given service satisfies one by one the quality requirements addressed by the quality model.\ud Additionally in some case an unique view on e-government service quality is quite useful. A mathematical model provides a single value for quality starting from the assessment of all the requirements defined in the quality model. It relies on the following activities: homogeneity, interaction and grouping.\ud A set of experiments has been performed in order to validate the goodness of the work. Services already implemented in a local Public Administration has\ud been considered. Literature review and domain experts knowledge were the main drivers of this work. It proofs the goodness of the quality model, the application of formal techniques in the complex field of study such as e-government and the quality aggregation via the mathematical model.\ud This thesis introduces advance research in e-government by providing the contributions that quality oriented service delivery in Public Administration promotes services used by the citizens. Further applications of the proposed approaches could be investigated in the areas of practical benchmarking and Service Level Agreement specification

The use of TRAO to manage evolution risks in e-government

The need to develop and provide more efficient ways of providing Electronic Government Services to key stakeholders in government has brought about varying degrees of evolution in government. This evolution is seen in different ways like the merging of government departments, the merging of assets or its components with legacy assets etc. This has involved the incorporation of several practices that are geared towards the elimination of processes that are repetitive and manual while attempting to progressively encourage the interaction that exists between the different stakeholders. However, some of these practices have further complicated processes in government thus creating avenues for vulnerabilities which if exploited expose government and government assets to risks and threats. Focusing on ways to manage the issues accompanied with evolution can better prepare governments for manging the associated vulnerabilities, risks and threats. The basis of a conceptual framework is provided to establish the relationships that exist between the E-Government, asset and security domains. Thus, this thesis presents a design research project used in the management of evolution-related risks. The first part of the project focusses on the development of a generic ontology known as TRAO and a scenario ontology TRAOSc made up of different hypothetical scenarios. The resulting efficiency of the development of these ontologies have facilitated the development of an intelligent tool TRAOSearch that supports high-level semantically enriched queries. Results from the use of a case study prove that there are existing evolution-related issues which governments may not be fully prepared for. Furthermore, an ontological approach in the management of evolution-related risks showed that government stakeholders were interested in the use of intelligent processes that could improve government effectiveness while analysing the risks associated with doing this. Of more importance to this research was the ability to make inferences from the ontology on existing complex relationships that exist in the form of dependencies and interdependencies between Stakeholders and Assets. Thus, this thesis presents contributions in the aspect of advancing stakeholders understanding on the types of relationships that exist in government and the effect these relationships may have on service provisioning. Another novel contribution can be seen in the correction of the ambiguity associated with the terms Service, IT Service and E-Government. Furthermore, the feedback obtained from the use of an ontology-based tool during the evaluation phase of the project provides insights on whether governments must always be at par with technological evolution

E-Government - Europameister Österreich

E-GOVERNMENT - EUROPAMEISTER ÖSTERREICH eGovernment Review (Rights reserved) (-) Issue17.2016 Digitalisierung der wirkungsorientierten Verwaltungssteuerung (Rights reserved) ( - ) Issue16.2015 Zentrales Personenstandsregister (Rights reserved) ( - ) Issue15.2015 Offene gesellschaftliche Innovation (Rights reserved) ( - ) Issue14.2014 Informations- und Kommunikationstechnik in Bürgerkontakten (Rights reserved) ( - ) Issue13.2014 Elektronische Identität (Rights reserved) ( - ) Issue12.2013 OGD Kooperationsmodell (Rights reserved) ( - ) Issue11.2013 Kompetenzmodell für E-Government (Rights reserved) ( - ) Issue10.2012 Europäische Bürgerinitiative (Rights reserved) ( - ) Issue9.2012 Open Budget (Rights reserved) ( - ) Issue8.2011 Grenzüberschreitendes E-Government (Rights reserved) ( - ) Issue7.2011 Regionales E-Partizipations-Modell (Rights reserved) ( - ) Issue6.2010 Open Government (Rights reserved) ( - ) Issue5.2010 Elektronische Rechnung (Rights reserved) ( - ) Issue4.2009 Elektronische Wahlen (Rights reserved) ( - ) Issue3.2009 Elektronische Zustellung (Rights reserved) ( - ) Issue2.2008 EU-Dienstleistungsrichtlinie & E-Government (Rights reserved) ( - ) Issue1.2008 E-Government - Europameister Österreich (Rights reserved) ( -

Multichannel management : de stand van zaken

Dit rapport geeft een overzicht van multichannel management (MCM) vanuit drie verschillende invalshoeken, namelijk vanuit het perspectief van de klant, de organisatie en de technologie. Alvorens elk van de invalshoeken toe te lichten, is er eerst een introductie over MCM op basis van verschillende wetenschappelijke onderzoeksgebieden. Bij het klantperspectief zijn vooral aspecten als kanaalkeuze, gebruik en beïnvloeding van het kanaalgedrag van belang. In het organisatieperspectief staat het huidige beleid van overheidsinstellingen op het gebied van MCM centraal. Tot slot geeft dit rapport een overzicht van de huidige technologische oplossingen voor MCM. Bij elk van deze invalshoeken worden inzichten uit de wetenschap en de praktijk meegenomen