Thesaurus-assisted search term selection and query expansion: a review of user-centred studies

This paper provides a review of the literature related to the application of domain-specific thesauri in the search and retrieval process. Focusing on studies which adopt a user-centred approach, the review presents a survey of the methodologies and results from empirical studies undertaken on the use of thesauri as sources of term selection for query formulation and expansion during the search process. It summaries the ways in which domain-specific thesauri from different disciplines have been used by various types of users and how these tools aid users in the selection of search terms. The review consists of two main sections covering, firstly studies on thesaurus-aided search term selection and secondly those dealing with query expansion using thesauri. Both sections are illustrated with case studies that have adopted a user-centred approach

Understanding “influence”: An exploratory study of academics’ process of knowledge construction through iterative and interactive information seeking

The motivation for this study is to better understand the searching and sensemaking processes undertaken to solve exploratory tasks for which people lack pre-existing frames. To investigate people’s strategies for that type of task, we focused on “influence” tasks because, although they appear to be unfamiliar, they arise in much academic discourse, at least tacitly. This qualitative study reports the process undertaken by academics of different levels of seniority to complete exploratory search tasks that involved identifying influential members of their academic community and “rising stars, ” and to identify similar roles in an unfamiliar academic community. 11 think-aloud sessions followed by semi-structured interviews were conducted to investigate the role of specific and general domain expertise in the process of information seeking and knowledge construction. Academics defined and completed the task through an iterative and interactive process of seeking and sensemaking, during which they constructed an understanding of their communities and determined qualities of “being influential”. Elements of the Data/Frame Theory of Sensemaking (Klein et al., 2007) were used as sensitising theoretical constructs. The study shows that both external and internal knowledge resources are essential to define a starting point or frame, make and support decisions, and experience satisfaction. Ill-defined or non-existent initial frames may cause unsubstantial or arbitrary decisions, and feelings of uncertainty and lack of confidence

A novice-expert comparison in information search

In the age of Google, it is commonly believed that university students, especially those at postgraduate level, should have attained enough information searching skills to support their studies. However, recent researches have found that the information literacy level of quite a few postgraduate students is, in fact, far from satisfactory. One possible way for information search specialists to help students effectively search information is to use a novice-expert comparison to examine the differences between novices and experts in information search. The aim of this study is to uncover some of the major differences in the search query statements and information search strategies between eight doctoral students (novice searchers) and an expert information literacy professional. Preliminary findings show that conspicuous differences do exist in the complexity of the formulation of query statements, choice of keywords, use of operators between the novice and the expert searchers.postprin

Synchronous collaborative information retrieval with relevance feedback

Collaboration has been identified as an important aspect in information seeking. People meet to discuss and share ideas and through this interaction an information need is quite often identified. However the process of resolving this information need, through interacting with a search engine and performing a search task, is still an individual activity. We propose an environment which allows users to collaborate to satisfy a shared information need. We discuss ways to divide the search task amongst collaborators and propose the use of relevance feedback, a common information retrieval process, to enable the transfer of knowledge across collaborators during a search session. We describe the process by which co-searchers can collaborate effectively with little redundancy and how we can combine relevance judgements from multiple searchers into a coherent model for synchronous collaborative information retrieva

Involving users in OPAC interface design: Perspective from a UK study

This is the post-print versoin of the Article. The official published version can be accessed from the link below - Copyright @ 2007 SpringerThe purpose of this study was to determine user suggestions for a typical OPAC (Online Public Library Catalogue) application’s functionality and features. An experiment was undertaken to find out the type of interactions features that users prefer to have in an OPAC. The study revealed that regardless of users’ Information Technology (IT) backgrounds, their functionality expectations of OPACs are the same. However, based on users’ previous experiences with OPACs, their requirements with respect to specific features may change. Users should be involved early in the OPAC development cycle process in order to ensure usable and functional interface

Digital libraries: What do users want?

This is the post-print version of the Article of the Article. The official published version can be accessed from the link below - Copyright @ 2006 EmeraldPurpose – The purpose of this study is to determine user suggestions for digital libraries' functionality and features. Design/methodology/approach – A survey was conducted as part of this study, in which users' suggestions for digital libraries were solicited, as well as their ranking opinions on a range of suggested digital library features. Findings – The study revealed that, regardless of users' information technology (IT) backgrounds, their expectations of digital libraries' functionality are the same. However, based on users' previous experiences with digital libraries, their requirements with respect to specific features may change. Practical implications – Involving users in digital library design should be an integral step in the process of building a digital library – in addition to the classic roles of evaluation and testing. Originality/value – In previous digital library user studies, users were involved implicitly (e.g. observed) or explicitly (e.g. diary notes). However, they were never asked to suggest digital library features or functionalities, as this was left to usability and domain experts. This study approached digital library design from a new perspective, giving users an opportunity to express their suggestions on future functionality and features of digital libraries. Moreover, in contrast to previous work, this study has explicitly taken into account the IT abilities of those interacting with a digital library

The effects on topic familiarity on online search behaviour and use of relevance criteria

This paper presents an experimental study on the effect of topic familiarity on the assessment behaviour of online searchers. In particular we investigate the effect of topic familiarity on the resources and relevance criteria used by searchers. Our results indicate that searching on an unfamiliar topic leads to use of more generic and fewer specialised resources and that searchers employ different relevance criteria when searching on less familiar topics