Ensuring Service Level Agreements for Composite Services by Means of Request Scheduling

Building distributed systems according to the Service-Oriented Architecture (SOA) allows simplifying the integration process, reducing development costs and increasing scalability, interoperability and openness. SOA endorses the reusability of existing services and aggregating them into new service layers for future recycling. At the same time, the complexity of large service-oriented systems negatively reflects on their behavior in terms of the exhibited Quality of Service. To address this problem this thesis focuses on using request scheduling for meeting Service Level Agreements (SLAs). The special focus is given to composite services specified by means of workflow languages. The proposed solution suggests using two level scheduling: global and local. The global policies assign the response time requirements for component service invocations. The local scheduling policies are responsible for performing request scheduling in order to meet these requirements. The proposed scheduling approach can be deployed without altering the code of the scheduled services, does not require a central point of control and is platform independent. The experiments, conducted using a simulation, were used to study the effectiveness and the feasibility of the proposed scheduling schemes in respect to various deployment requirements. The validity of the simulation was confirmed by comparing its results to the results obtained in experiments with a real-world service. The proposed approach was shown to work well under different traffic conditions and with different types of SLAs

Generic Methods for Adaptive Management of Service Level Agreements in Cloud Computing

The adoption of cloud computing to build and deliver application services has been nothing less than phenomenal. Service oriented systems are being built using disparate sources composed of web services, replicable datastores, messaging, monitoring and analytics functions and more. Clouds augment these systems with advanced features such as high availability, customer affinity and autoscaling on a fair pay-per-use cost model. The challenge lies in using the utility paradigm of cloud beyond its current exploit. Major trends show that multi-domain synergies are creating added-value service propositions. This raises two questions on autonomic behaviors, which are specifically ad- dressed by this thesis. The first question deals with mechanism design that brings the customer and provider(s) together in the procurement process. The purpose is that considering customer requirements for quality of service and other non functional properties, service dependencies need to be efficiently resolved and legally stipulated. The second question deals with effective management of cloud infrastructures such that commitments to customers are fulfilled and the infrastructure is optimally operated in accordance with provider policies. This thesis finds motivation in Service Level Agreements (SLAs) to answer these questions. The role of SLAs is explored as instruments to build and maintain trust in an economy where services are increasingly interdependent. The thesis takes a wholesome approach and develops generic methods to automate SLA lifecycle management, by identifying and solving relevant research problems. The methods afford adaptiveness in changing business landscape and can be localized through policy based controls. A thematic vision that emerges from this work is that business models, services and the delivery technology are in- dependent concepts that can be finely knitted together by SLAs. Experimental evaluations support the message of this thesis, that exploiting SLAs as foundations for market innovation and infrastructure governance indeed holds win-win opportunities for both cloud customers and cloud providers

SLA management of non-computational services.

El incremento en el uso de arquitecturas orientadas a servicios en los últimos 15 años ha propiciado la propuesta de numerosas técnicas para automatizar y dar soporte al uso de dichos servicios. Un elemento fundamental en la provisión de servicios es el Acuerdo de Nivel de Servicio (ANS), donde se formalizan los requisitos y garantías de consumidor y proveedor respecto del rendimiento del servicio. Las propuestas para servicios computacionales, además de proveer modelos formales para describirlos, proponen la automatización de las diferentes etapas del ciclo de vida del ANS, tales como la negociación de las garantías para crear un ANS, el despliegue de servicios basados en el ANS, o la gestión de los recursos para cumplir las garantías provistas en el mismo. Sin embargo, en los servicios tradicionales, no computacionales, es decir, los servicios que no son ejecutados por recursos computacionales, tales como los servicios de logística o de desarrollo de software, la gestión de sus ANSs todavía se realiza por medios ad-hoc. Así, las soluciones existentes no pueden ser reutilizadas por diferentes servicios. Y, en la mayoría de los casos, esta gestión se hace de manera manual (p.e. revisión de los objetivos acordados en los ANSs de servicios de transporte), por lo que la evaluación de estos ANSs es susceptible a errores y se suele retrasar respecto a la ejecución del servicio (p.e. cuando el ANS ha finalizado), por lo que no se pueden tomar acciones preventivas para evitar el incumplimiento del ANS o estas acciones no son rentables. En estos escenarios, aparecen, además, acuerdos marco para un periodo largo (p.e. 1 aõ), durante el cual pueden aparecen ANSs relacionados con éste para un periodo más específico y el análisis de la coherencia entre acuerdos marco y acuerdos específicos es complicada de hacer durante la ejecución del servicio. En esta tesis, nos proponemos automatizar parcialmente la gestión de los ANSs de servicios no computacionales. Así, por un lado, proponemos que los modelos para servicios computacionales se extiendan a servicios no computacionales, de manera que permitan describir la operativa del servicio y sus garantías. Y, por otro lado, basado en estos modelos, proporcionamos el diseño de operaciones para gestionar el ciclo de vida de los ANS. Concretamente, estas operaciones se basan en las fases de despligue y evaluación del ANS. De forma específica, esta tesis propone tres contribuciones principales. Primero, (A) extender iAgree para dar soporte al modelado de los ANS de servicios no computacionales. Segundo, (B) dar soporte al ciclo de vida de dichos ANS mediante la formalización de las operaciones citadas (configuración del servicio basada en el ANS y monitorización del mismo) y, a partir de estas operaciones, implementamos una arquitectura de referencia para estas operaciones. Y, por último, (C) proveemos el modelado de la relación entre acuerdos marco y específicos que relacione sus términos junto con la formalización de las operaciones para el análisis que aparecen entre ellos. Otros aspectos del ciclo de vida del servicio y del ANS, como la gestión de los recursos para mejorar el rendimiento del servicio o el uso de técnicas (como machine learning) para la predicción del cumplimiento de los ANSs están fuera del contexto de esta tesis, pero se plantean como futuras líneas de extensión. Este trabajo se ha basado en ANSs reales de diferentes dominios, tales como servicios de Transporte y Logística, proveedores de Cloud or outsourcing de desarrollo TIC, que se han utilizado para validar las propuestas. Además, las contribuciones presentadas se han aplicado en el contexto de proyectos reales de soporte de sistemas TIC.The rise of computational services in the last 15 years brought the proposal of a number of techniques to automate and support their enactment. One key element in services is the Service Level Agreement (SLA), where the requirements of service customer are matched with the performance levels from the service provider to define service level guarantees and related responsibilities. The proposals from computational domains are oriented to automate the different stages in the SLA Lifecycle, such as the negotiation of terms which will form the SLA, the deployment of services based on the SLA artifact or the management of computational resources to accomplish SLA goals on runtime. However, traditional non-computational services, that is, services which are not performed by computational resources, such as logistics or software development services, are still supported by ad-hoc mechanisms. Therefore, the existing solutions for the management of their SLAs cannot be reused for other services. This management is usually manually performed (e.g.: reviewing of the goals of an SLA in transport service), so their evaluation is error-prone and delayed regarding the service execution (e.g.: when the SLA is finished), so preemptive actions to avoid SLA violations cannot be taken or/and are expensive to perform. Furthermore, these SLAs are sometimes described on a long term basis (frame agreements), and related SLAs can appear for a shorter term (specific agreements) and the analysis of the validity among them is complex to perform on runtime. In this dissertation, we aim at partially automate the management of SLAs in noncomputational services. On the one hand, we suggest that existing models for computational services can be extended to non computational services and enable the description of the service operative and their guarantees. And, on the other hand, we provide a design for operations to partially support the SLA Lifecycle, based on the previous models. Specifically, these operations are mainly focused on the deployment and fulfillment stages of the SLA. Therefore, the contributions of this dissertation are three. First, (A) providing a model to describe Service Level Agreements of non computational services, as an extension of iAgree, an existing model for SLAs of computational services. Second side, (B) supporting the SLA Lifecycle with the design of the aforementioned operations (service configuration based on SLA and monitoring of SLA) and implementing a reference architecture for such operations. And, lastly, (C) providing a model for frame and specific agreements which relates their terms and formalises the analysis operations among them. Other related operations of the service lifecycle as the management of resources to improve service performance or the use of novel techniques (such as machine learning) to predict the SLA accomplishment are out of the scope of this thesis but planned as future line of extension. The current dissertation has been based on real SLAs from different domains, such as Transport & Logistics, public Cloud providers or IT Maintenance outsourcing, which have been used to validate the proposal. And, furthermore, the contributions have been applied in the context of real IT Maintenance outsourcing projects

Business Process Management and Process Mining within a Real Business Environment: An Empirical Analysis of Event Logs Data in a Consulting Project

Il presente elaborato esplora l’attitudine delle organizzazioni nei confronti dei processi di business che le sostengono: dalla semi-assenza di struttura, all’organizzazione funzionale, fino all’avvento del Business Process Reengineering e del Business Process Management, nato come superamento dei limiti e delle problematiche del modello precedente. All’interno del ciclo di vita del BPM, trova spazio la metodologia del process mining, che permette un livello di analisi dei processi a partire dagli event data log, ossia dai dati di registrazione degli eventi, che fanno riferimento a tutte quelle attività supportate da un sistema informativo aziendale. Il process mining può essere visto come naturale ponte che collega le discipline del management basate sui processi (ma non data-driven) e i nuovi sviluppi della business intelligence, capaci di gestire e manipolare l’enorme mole di dati a disposizione delle aziende (ma che non sono process-driven). Nella tesi, i requisiti e le tecnologie che abilitano l’utilizzo della disciplina sono descritti, cosi come le tre tecniche che questa abilita: process discovery, conformance checking e process enhancement. Il process mining è stato utilizzato come strumento principale in un progetto di consulenza da HSPI S.p.A. per conto di un importante cliente italiano, fornitore di piattaforme e di soluzioni IT. Il progetto a cui ho preso parte, descritto all’interno dell’elaborato, ha come scopo quello di sostenere l’organizzazione nel suo piano di improvement delle prestazioni interne e ha permesso di verificare l’applicabilità e i limiti delle tecniche di process mining. Infine, nell’appendice finale, è presente un paper da me realizzato, che raccoglie tutte le applicazioni della disciplina in un contesto di business reale, traendo dati e informazioni da working papers, casi aziendali e da canali diretti. Per la sua validità e completezza, questo documento è stata pubblicato nel sito dell'IEEE Task Force on Process Mining

Resource Orchestration in Softwarized Networks

Network softwarization is an emerging research area that is envisioned to revolutionize the way network infrastructure is designed, operated, and managed today. Contemporary telecommunication networks are going through a major transformation, and softwarization is recognized as a crucial enabler of this transformation by both academia and industry. Softwarization promises to overcome the current ossified state of Internet network architecture and evolve towards a more open, agile, flexible, and programmable networking paradigm that will reduce both capital and operational expenditures, cut-down time-to-market of new services, and create new revenue streams. Software-Defined Networking (SDN) and Network Function Virtualization (NFV) are two complementary networking technologies that have established themselves as the cornerstones of network softwarization. SDN decouples the control and data planes to provide enhanced programmability and faster innovation of networking technologies. It facilitates simplified network control, scalability, availability, flexibility, security, cost-reduction, autonomic management, and fine-grained control of network traffic. NFV utilizes virtualization technology to reduce dependency on underlying hardware by moving packet processing activities from proprietary hardware middleboxes to virtualized entities that can run on commodity hardware. Together SDN and NFV simplify network infrastructure by utilizing standardized and commodity hardware for both compute and networking; bringing the benefits of agility, economies of scale, and flexibility of data centers to networks. Network softwarization provides the tools required to re-architect the current network infrastructure of the Internet. However, the effective application of these tools requires efficient utilization of networking resources in the softwarized environment. Innovative techniques and mechanisms are required for all aspects of network management and control. The overarching goal of this thesis is to address several key resource orchestration challenges in softwarized networks. The resource allocation and orchestration techniques presented in this thesis utilize the functionality provided by softwarization to reduce operational cost, improve resource utilization, ensure scalability, dynamically scale resource pools according to demand, and optimize energy utilization

Production Engineering and Management

It is our pleasure to introduce the 8th edition of the International Conference on Production Engineering and anagement (PEM), an event that is the result of the joint effort of the OWL University of Applied Sciences and the University of Trieste. The conference has been established as an annual meeting under the Double Degree Master Program “Production Engineering and Management” by the two partner universities. This year the conference is hosted at the university campus in Lemgo, Germany. The main goal of the conference is to offer students, researchers and professionals in Germany, Italy and abroad, an opportunity to meet and exchange information, discuss experiences, specific practices and technical solutions for planning, design, and management of manufacturing and service systems and processes. As always, the conference is a platform aimed at presenting research projects, introducing young academics to the tradition of symposiums and promoting the exchange of ideas between the industry and the academy. This year’s special focus is on Supply Chain Design and Management in the context of Industry 4.0, which are currently major topics of discussion among experts and professionals. In fact, the features and problems of Industry 4.0 have been widely discussed in the last editions of the PEM conference, in which sustainability and efficiency also emerged as key factors. With the further study and development of Direct Digital Manufacturing technologies in connection with new Management Practices and Supply Chain Designs, the 8th edition of the PEM conference aims to offer new and interesting scientific contributions. The conference program includes 25 speeches organized in seven sessions. Two are specifically dedicated to “Direct Digital Manufacturing in the context of Industry 4.0”. The other sessions are covering areas of great interest and importance to the participants of the conference, which are related to the main focus: “Supply Chai n Design and Management”, “Industrial Engineering and Lean Management”, “Wood Processing Technologies and Furniture Production”, and “Management Practices and Methodologies”. The proceedings of the conference include the articles submitted and accepted after a careful double-blind refereeing process