Ritualism, Symbolism and Magic in Consultancy Practice: An Exploratory Investigation

Purpose – The paper is an exploratory attempt to examine the practice of management consultancy and the cultural components of rituals, symbolism and magic in Botswana. Management consultants as catalytic agents of change remain relevant in organisational life and this study aims to investigate how they are perceived and how they perform their tasks in the African context. Design/methodology/approach – In-depth unstructured interviews were conducted with seven top management consultancy firms in Botswana, who agreed to participate in the study, focusing on six key research questions. Findings – Findings revealed that the role of cultural values, while relevant, does not affect actual consultancy practice. It also establishes that consultation process is limited to mainly big organisations and government departments. The activities of consultants may be ritualistic to the extent of repetitiveness; there are also symbolic practices, there is, however, no evidence of superstitious or magical acts. Research limitations/implications – Qualitative data generally struggles with the accusation of researchers bias, while a sample size of seven consultants, certainly limits the generalisability of the findings, how much can we possibly learn from such a small size? Practical implications – The need to reposition the consultation process for long-term survival in the non-Western context by inculcating indigenous values and mores was discussed as well as other policy implications. Originality/value – The paper demonstrates the need for a re-conceptualisation of what should constitute an effective management consultancy practice in non-Western settings. Since managers are not divorced from their socio-cultural environment their mental images reflect axioms that are deeply located in the uniqueness of their cultural settings

Unpacking the client(s): constructions, positions and client–consultant dynamics

Research on management consultancy usually emphasizes the role and perspective of the consultants. Whilst important, consultants are only one element in a dynamic relationship involving both consultants and their clients. In much of the literature, the client is neglected, or is assumed to represent a distinct, immutable entity. In this paper, we argue that the client organisation is not uniform but is instead (like organisations generally) a more or less heterogeneous assemblage of actors, interests and inclinations involved in multiple and varied ways in consultancy projects. This paper draws upon three empirical cases and emphasizes three key aspects of clients in the context of consultancy projects: (a) client diversity, including, but not limited to diversity arising solely from (pre-)structured contact relations and interests; (b) processes of constructing ‘the client’ (including negotiation, conflict, and reconstruction) and the client identities which are thereby produced; and (c) the dynamics of client–consultant relations and how these influence the construction of multiple and perhaps contested client positions and identities

Haute couture or pret-a-porter: Creating and diffusing management practices through the popular press

Management fads are increasingly a hot topic within Organization Theory. Recent articles have described the production process of fads, the role of «ideological» waves in explaining their emergence, and the development of management rhetoric supporting the fads. Despite this growing interest, management fads are seen as an outcome of the actions of Universities, business schools, and consulting firms in producing formal management knowledge; the role of the popular press, meanwhile, remains largely unexplored. Our paper aims to fill this gap by exploring the role of the popular press in producing and legitimating management fads. We argue that the popular press is a primary factor in diffusing and legitimating management fads. The popular press also represents a new laboratory for the construction of management practices. Being deeply rooted in the social context, magazines and newspapers link management practices with social acceptance, coupling management and society at large. We use both qualitative and quantitative methodologies to analyze the data. The data set consists of a collection of articles on Human Resource Management published during the last decade in leading newspapers and magazines in Italy. We suggest that the dynamics of the diffusion and popularization of management practices in Italy over the last decade represents a fair example of the processes that have taken place throughout the Western world.popular press; diffusing management practices;

Opening the black box: How staff training and development may affect the innovation of enterprises

We describe a research on the interplay that appears to exist in companies between Human Resource Management and innovation. This complex, multicomponent, non-linear and dynamic interplay is often viewed as a "black box". To help open the black box, we outline both a theoretical framework and preliminary empirical data. We view innovation as an organization-level property, favored by the organization's self-perception as a knowledge engine. Therefore, we devised a protocol to study the companies' strategies for training and development and their innovation profile. The protocol consisted in a questionnaire with 100 closed questions, suitable for companies which rely mostly on an inner training and development service. The questionnaire was administered to a sample of Italian firms from the Food & beverages and Fashion markets. The results show that certain facets of training and development are indeed correlated to innovation. Finally, we discuss the results

Small businesses in the new creative industries:innovation as a people management challenge

Purpose - This paper presents findings from an SME case study situated in the computer games industry, the youngest and fastest growing of the new digital industries. The study examines changing people management practices as the case company undergoes industry-typical strategic change to embark on explorative innovation and argues that maintaining an organisational context conducive to innovatin over time risks turning into a contest between management and employees as both parties interpret organisational pressures from their different perspectives. Design/methodology/approach - A single case study design is used as the appropriate methdology to generate indepth qualitative data from multiple organisational member perspectives. Findings - Findings indicate that management and worker perspectives on innovation as strategic change and the central people management practices required to support this differ significantly, resulting in tensions and organisational strain. As the company moves to the production of IP work, the need for more effective duality management arises. Research limitations/implications - The single case study has limitations in terms of generalisability. Multiple data collection and triangulation were used to migitate against the limitations. Practical implications - The study highlights the importance of building up change management capability in the small businesses typical for this sector, an as yet neglected focus in the academic iterature concerned with the industry and in support initatives. Originality/value - Few qualitative studies have examined people management practices in the industry in the context of organisational/strategic change, and few have adopted a process perspective

Innovation Networks in the Learning Economy

This paper presents breakthroughs of the proposal for a methodology to develop innovation networks with virtual links. It considers stages of analysis, design, implementation and follow up and can be applied to both large companies and SMEs. Fragmented approaches have predominance in literature, for this reason we want to close that gap somehow, within the framework of a systemic, dynamic, organic, and transparent approach. The methodology values the already existing contributions, from which new elements have been added, specially the support of electronic networks (ICT). We consider that innovation in networks must transcend spatial frontiers, thus considering virtual links since they turn the organizations faster and more flexible, therefore facilitating a more efficient access to information and knowledge; considered the key aspects in today’s interactive innovation process. The research methodology was bibliographical, documental, and exploratory.

BENCHMARKING EVALUATION OF SME SUPPORT PROGRAM:CASE OF CONSULTING SUBSIDIARY GRANTS IN SLOVENIA AND FYROM

SMEs need external business support, in particular during the early development stage. Government agencies have developed a number of initiatives and voucher system is targeted at counselling combined with information and training. A pilot program started in two small regions and the program is scheduled to cover the whole territory, relying on the network of local enterprise centres. In 2006 the know-how for the system was transferred into Former Yugoslav Republic of Macedonia. This paper presents the fundamental concept of the voucher system and the rules for a comprehensive approach, discusses the organizational structure and functions of different stakeholders. The assumptions for an effective system are analyzed and comments from evaluations are discussed. The potentials for further development of the system in FYROM on the basis of the know-how from Slovenia are assessed. An innovative outcome of the study is development of the framework for bench-marking based policy measure evaluation.Support to SMEs, policy measures, government, transition economy, market failure, counselling, consultants, local enterprise centre, small and medium-sized businesses, performance, voucher system, satisfaction level.

Be vicarious: the challenge for project management in the service economy

Purpose. The paper aims to answer to the following questions: which are the critical dynamic capabilities to survive in the rubber landscape of service economy? Does it exist in service economy a dynamic capabilities provider? Methodology. The paper combines the literature review on dynamic capability perspective and that on vicariance to the Project Management professional services. Findings. Firstly, the paper identifies vicariance as an intriguing dynamic capability, crucial to survive in the rubber landscape of service economy. Secondly, the paper sheds light on Project Management (PM) as a vicarious that provides vicariance. Practical implications. For each critical organizational dimension, the paper identifies the links among the service economy challenges and the vicariance typology required to the project manager to face those challenge. Originality/value.The approach to conceive the PM as a vicarious that provides vicariance is original and leads to new insights on the professional services management. In fact, on one hand, dynamic capabilities cannot easily be bought through a market transaction; on the other hand, they must be built. This building can be achieved internally, by the organization itself (i.e. hierarchy), or through a partnership (i.e. hybrid form among hierarchy and market). PM professional services enrich organizations with additional information variety according to a hybrid (i.e. non- market) coordination model

Increasing competitiveness of the construction sector by adopting innovative clustering

Companies in today's world need to become and stay competitive. This means, among other things, that they have to create new ideas and turn them into innovative products and processes. Appropriate innovation management strategies, including creation of various kinds of alliances with other business entities, need to be adopted within the company. Clustering is one of such possibilities. The paper discusses the main features of clusters and the benefits for their members; in addition, it identifies specific features of the construction sector that require specific approaches to establish a cluster.\ud The methodology Innovative Cluster Model with 3x3x3 mail elements (ICM333) is proposed and used to initiate and develop a cluster in the construction sector. In the cluster development three stages are identified: emergence, development and maturity of the cluster. Actions associated with these three stages tackle four areas (in each stage): rationale, organization, resources, and implementation. All areas are thoroughly elaborated and discussed in the paper. In the first step, the emerging cluster, the key element is identification, assessment and dissemination of development opportunities. It can run parallel with the cluster initiation, which is followed by the operation. Within the steps to be taken in the stage of the developing cluster, visions nad the goals have to be defined first, followed by the definition of the cluster organisation. The mature cluster stage has to focus on performance measurement and management, and take appropriate measures to garantee its sustainability and adequate innovative character.\ud Implementation of the proposed cluster development methodology has the potential of greatly facilitating the betterment of a construction sector in a particular country. It can be a valuable tool, when available to policymakers, chambers of commerce and trade, and other stakeholders that wish to foster the development of such clusters.\ud The paper reports on the results of the 7th Framework project FP7-REGIONS-2007-1 RegCon – Support Action for Innovation Driven Clusters in Construction.\u

Spatial patterns of office employment in the New York region

This study analyzes the regional spatial dynamics of the New York region for a period of roughly twenty years and places the effects of the 9/11 terrorist attacks in the context of longer-term regional dynamics. The analysis reveals that office-using industries are still heavily concentrated in Manhattan despite ongoing decentralization in many of these industries over the last twenty years. Financial services tend to be highly concentrated in Manhattan whereas administrative and support services are the least concentrated of the six major office-using industry groups. Although office employment has been by and large stagnant in Manhattan for at least two decades, growth of output per worker has outpaced the CMSA as well as the national average. This productivity differential is mainly attributable to competitive advantages of office-using industries in Manhattan and not to differences in industry composition. Finally, the zip-code level analysis of the Manhattan core area yielded further evidence of the existence of significant spillover effects at the small-scale level