A framework to capture and share knowledge using storytelling and video sharing in global product development

In global engineering enterprises, information and knowledge sharing are critical factors that can determine a project's success. This statement is widely acknowledged in published literature. However, according to some academics, tacit knowledge is derived from a person’s lifetime of experience, practice, perception and learning, which makes it hard to capture and document in order to be shared. This project investigates if social media tools can be used to improve and enable tacit knowledge sharing within a global engineering enterprise. This paper first provides a brief background of the subject area, followed by an explanation of the industrial investigation, from which the proposed knowledge framework to improve tacit knowledge sharing is presented. This project’s main focus is on the improvement of collaboration and knowledge sharing amongst product development engineers in order to improve the whole product development cycle

Supporting organisational learning: an overview of the ENRICH approach

Traditional training separates learning from the work context in which the newly acquired knowledge is to be applied. This requires the worker themselves to apply imparted theoretical knowledge to knowledge in practice, a process that is grossly inefficient. The ENRICH approach builds on organisational learning theory to intertwine working and learning. The ENRICH methodology incorporates theories of learning at the individual, group and organisational level. Individual level learning is supported through the provision of semantically related resources to support problem reframing and to challenge assumptions. Group learning is supported through the evolution of domain concepts through work documents and representations linked to formal models of group knowledge, and the development of group practices and perspectives through enhanced sharing and collaboration. Organisational learning is supported through exposure to customs and conventions of other groups through shared best practices and knowledge models. The approach is being investigated in a range of industrial settings and applications

Collaborative knowledge management - A construction case study

Due to the new threats and challenges faced by the construction industry today, construction companies must seek new solutions in order to remain ahead of the competition. Knowledge has been identified to be a significant organisational resource, which if used effectively can provide competitive advantage. A lot of emphasis is being put on how to identify, capture and share knowledge in today's organisations. It has been argued over the years that due to the fragmented nature of the construction industry and ad-hoc nature of the construction projects, capture and reuse of valuable knowledge gathered during a construction project pose a challenge. As a result critical mistakes are repeated on projects and construction professionals have to kee

Knowledge Management and TQM: An Integrated Approach to Management

Knowledge management (KM) is the name given to the set of systematic and disciplined actions that an organisation can take to obtain the greatest value from the knowledge available to it. Knowledge management has received increasing attention from 1990. For a few years, it was the next big thing after business process reengineering and total quality management. This paper describes and compares concepts of KM and TQM. At the end, it concludes that KM and TQM are complementary and to be successful, it is necessary to take an integrated approach to management

A Method to Discover Digital Collaborative Conversations in Business Collaborations

Many companies have a suite of digital tools, such as Enterprise Social Networks, conferencing and document sharing software, and email, to facilitate collaboration among employees. During, or at the end of a collaboration, documents are often produced. People who were not involved in the initial collaboration often have difficulties understanding parts of its content because they are lacking the overall context. We argue there is valuable contextual and collaborative knowledge contained in these tools (content and use) that can be used to understand the document. Our goal is to rebuild the conversations that took place over a messaging service and their links with a digital conferencing tool during document production. The novelty in our approach is to combine several conversation-threading methods to identify interesting links between distinct conversations. Specifically we combine header-field information with social, temporal and semantic proximities. Our findings suggest the messaging service and conferencing tool are used in a complementary way. The primary results confirm that combining different conversation threading approaches is efficient to detect and construct conversation threads from distinct digital conversations concerning the same document

Potentials of social media for tacit knowledge sharing amongst physicians : preliminary findings

Tacit knowledge sharing amongst physicians, such as the sharing of clinical experiences, skills, or know-how, or know-whom, is known to have a significant impact on the quality of medical diagnosis and decisions. This paper posits that social media can provide new opportunities for tacit knowledge sharing amongst physicians, and demonstrates this by presenting findings from a review of relevant literature and a survey conducted with physicians. Semi-structured interviews were conducted with ten physicians from around the world who were active users of social media. Initial thematic analysis revealed eight themes as potential contributions of social web tools to facilitate tacit knowledge flow amongst physicians. The emergent themes are defined, linked to the literature, and supported by instances of interview transcripts. Findings presented here are preliminary, and final results will be reported after accomplishing all phases of data collection and analysis

The effects of problem-based learning in students reading comprehension for mastering the content and vocabulary acquisition

English reading comprehension is the most crucial language abilities in colleges where English is learned as a second language. A vigorous and powerful reading ability is certainly crucial in primary studies for students to accomplish in advanced education. However, the method in which they are instructed through lecture and paper pencil’s method were less relevant and effective in 21st Century. Students become passive, demotivated, bored, and feeling shy by the conventional teaching and learning. The purpose of this study is to examine the effectiveness of problem-based learning (PBL) on student’s English reading comprehension for mastering the contents and vocabulary acquisition. The study used a quantitative data where using an experimental pre-posttest design and the independent t-test and one-way ANOVA has been performed to test the hypothesis of the studies. The result indicated that there were statistically significant differences between the experimental and control groups for student’s reading comprehension for mastering the content and vocabulary acquisition using PBL. The results showed that the students who received PBL learning approached achieved higher performance outcome than student who is not received the PBL approach

Local Nodes in Global Networks: The Geography of Knowledge Flows in Biotechnology Innovation

The literature on innovation and interactive learning has tended to emphasize the importance of local networks, inter-firm collaboration and knowledge flows as the principal source of technological dynamism. More recently, however, this view has come to be challenged by other perspectives that argue for the importance of non-local knowledge flows. According to this alternative approach, truly dynamic economic regions are characterized both by dense local social interaction and knowledge circulation, as well as strong inter-regional and international connections to outside knowledge sources and partners. This paper offers an empirical examination of these issues by examining the geography of knowledge flows associated with innovation in biotechnology. We begin by reviewing the growing literature on the nature and geography of innovation in biotechnology research and the commercialization process. Then, focusing on the Canadian biotech industry, we examine the determinants of innovation (measured through patenting activity), paying particular attention to internal resources and capabilities of the firm, as well as local and global flows of knowledge and capital. Our study is based on the analysis of Statistics Canada’s 1999 Survey of Biotechnology Use and Development, which covers 358 core biotechnology firms. Our findings highlight the importance of in-house technological capability and absorptive capacity as determinants of successful innovation in biotechnology firms. Furthermore, our results document the precise ways in which knowledge circulates, in both embodied and disembodied forms, both locally and globally. We also highlight the role of formal intellectual property transactions (domestic and international) in promoting knowledge flows. Although we document the importance of global networks in our findings, our results also reveal the value of local networks and specific forms of embedding. Local relational linkages are especially important when raising capital—and the expertise that comes with it—to support innovation. Nevertheless, our empirical results raise some troubling questions about the alleged pre-eminence of the local in fostering innovation

Collaborating with Wikis

{Excerpt} As the internet revolution presses on, computer-mediated communications through social (conversational) technologies also seem to advance every day. (Social sites such as MySpace and Facebook, commercial sites such as Amazon.com and eBay, and media sites such as Flickr and YouTube, to name a few applications, have become verypopular.) Given the fast-rising number of these technologies ,the confused might recall that people form online communities by combining one-to-one, one-to-many, and many-to-many communication modes. The commonality is that all tap the power of new information and communication technologies and the resultant interconnectivity to facilitate engagement, collaboration, and sharing of tacit knowledge. Wikis are one such form of social technology, designed to enable anyone with access to contribute or modify content using a simplified markup language. They are used to create and power collaborative websites. Some believe that such open, peering, sharing, and global tools ring the death knell of old-school, inwardly focused, self-contained corporations