3,909 research outputs found
์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก ํ ์์ฑ ์ฌ์ฉ์ ์ธํฐํ์ด์ค์ ์ฌ์ฉ์ ๊ฒฝํ์ ๋ํ ์ฌ์ฉ์ ์ค์ฌ ์ฐ๊ตฌ: ์ง๋ฅํ ๊ฐ์ธ ๋น์๋ฅผ ์ค์ฌ์ผ๋ก
ํ์๋
ผ๋ฌธ (๋ฐ์ฌ) -- ์์ธ๋ํ๊ต ๋ํ์ : ์ธ๋ฌธ๋ํ ํ๋๊ณผ์ ์ธ์ง๊ณผํ์ ๊ณต, 2021. 2. ์ค๋ช
ํ.In recent years, research on Voice User Interfaces (VUIs) has been actively conducted. The VUI has many advantages which can be very useful for the general public as well as for elderly people and people with disabilities. The VUI is considered very suitable for individuals with disabilities to promote universal access to information, decreasing the gap between users with non-disabilities and users with disabilities. In this respect, many researchers have been trying to apply the VUI to various areas for people with disabilities to increase their independence and quality of life.
However, previous studies related to VUIs for people with disabilities usually focused on developments and evaluations of new systems, and empirical studies are limited. There have been a few studies related to User Experience (UX) of VUIs for people with disabilities. This situation is not different with studies related to Intelligent Personal Assistants (IPAs) which one of the most wildly being used VUIs nowadays. Although IPAs have potential to be practically used for users with disabilities because they can perform various tasks than simple VUIs, research related to UX of IPAs for them has been paid little attention to, only focusing on a young adult and middle-aged group among people with non-disabilities as end-users.
Many previous studies referred to that IPAs would be helpful to people with disabilities. However, only a few studies related to IPAs have been conducted from the angle of users with disabilities, especially in terms of UX. It is known for that investigating usability and UX for users with disabilities is more difficult and delicate than that of users with non-disabilities. It can be said that research on UX of IPAs for users with disabilities should be conducted more closely to understand their interactions with IPAs. The purpose of the research in this dissertation is to investigate UX of VUIs for users with disabilities, focusing on IPAs. The research in this dissertation consists of three independent main studies.
Study 1 investigates UX of commercially available VUIs for users with disabilities, by examining acceptance, focusing on the differences between users with different types of disabilities and identifying the reasons why they use or not use VUIs. A questionnaire survey was conducted for users with disabilities having used one or more VUIs. The collected data were analyzed statistically and qualitatively. The results of this study show acceptance of VUIs and the relationships between the acceptance factors for users with disabilities, with some differences between users with different types of disabilities. The results of this study also provide some insights related to UX of VUIs for users with disabilities from their perspective, showing that the acceptance factors can be used as criteria in comprehending the issues.
Study 2 investigates UX of IPAs based on online reviews written by users through semantic network analysis. Before investigating UX of IPAs for users with disabilities, important factors for UX of IPAs were proposed by investigating UX of IPAs for users with non-disabilities in this study. As a case study, online reviews on smart speakers from the internet were collected. Then, the collected text data were preprocessed and structured in which words having similar meaning were clustered into one representative keyword. After this, the frequency of the keywords was calculated, and keywords in top 50 frequency were used for the analysis, because they were considered core keywords. Based on the keywords, a network was visualized, and centrality was measured. The results of this study show that most of the users were satisfied with the use of IPAs, although they felt that the performance of them was not completely reliable. In addition, the results of this study show aesthetic aspects of IPAs are also important for usersโ enjoyment, especially for the satisfaction of users. This study proposes eleven important factors to be considered for UX of IPAs and among them, suggests ten factors to be considered in the design of IPAs to improve UX of IPAs and to satisfy users.
Study 3 investigates UX of IPAs for users with disabilities and identifies how the use of IPAs affects quality of life of them, based on Study 1 and Study 2. In this study, comparisons with users with non-disabilities are also conducted. A questionnaire survey and a written interview were conducted for users with disabilities and users with non-disabilities having used one or more smart speakers. The collected data were analyzed statistically and qualitatively. The results of this study show that, regardless of disability, most users are sharing the main UX of IPAs and can benefit the use of IPA. The results of this study also show that the investigation on qualitative data is essential to the study for users with disabilities, offering various insights related to UX of IPAs from the angle of them and clear differences in UX of IPAs between users with disabilities and users with non-disabilities. This study proposes important factors for UX of IPAs for users with disabilities and users with non-disabilities based on the discussed factors for UX of IPAs in Study 2. This study also discusses various design implications for UX of IPAs and provides three important design implications which should be considered to improve UX, focusing on the interaction design of IPAs for not only users with disabilities but also all potential users.
Each study provides design implications. Study 1 discusses design implications for UX of VUIs for users with disabilities. Study 2 suggests design implications for UX of IPAs, focusing on users with non-disabilities. Study 3 discusses various design implications for UX of IPAs and proposes three specific implications focusing on the interaction design of IPAs for all potential users. It is possible to expect that reflecting the implications in the interaction design of IPA will be helpful to all potential users, not just users with disabilities.์ต๊ทผ์ ๋ค์ด์ ์์ฑ ์ฌ์ฉ์ ์ธํฐํ์ด์ค๋ค(Voice User Interfaces, VUIs)์ ๋ํ ์ฐ๊ตฌ๊ฐ ํ๋ฐํ ์งํ๋๊ณ ์๋ค. VUI๋ ์ผ๋ฐ์ ์ธ ์ฌ๋๋ค์ ๋ฌผ๋ก , ๊ณ ๋ น์ ๋ฐ ์ฅ์ ์ธ๋ค์๊ฒ๋ ๋งค์ฐ ์ ์ฉํ ๋ง์ ์ฅ์ ๋ค์ ๊ฐ์ง๊ณ ์๋ค. VUI๋ ์ฅ์ ์ธ๋ค์๊ฒ ๋ณดํธ์ ์ ๋ณด ์ ๊ทผ์ ์ฉ์ดํ๊ฒ ํ๋ค๋ ์ ์์ ์ฅ์ ์ธ๊ณผ ๋น์ฅ์ ์ธ ๊ฐ ์กด์ฌํ ์ ์๋ ์ ๋ณด ๊ฒฉ์ฐจ๋ฅผ ์ค์ด๋ ๋งค์ฐ ์ ์ฉํ ์ญํ ์ ํ ์ ์๋ค. ์ด๋ฌํ ๊ด์ ์์, ๋ง์ ์ฐ๊ตฌ์๋ค์ ์ฅ์ ์ธ๋ค์ ๋
๋ฆฝ์ฑ๊ณผ ์ถ์ ์ง์ ๋์ด๊ธฐ ์ํด VUI๋ฅผ ๋ค์ํ ์์ญ์ ์ ์ฉํ๋ ค๊ณ ํ๊ณ ์๋ค.
ํ์ง๋ง, ์ฅ์ ์ธ๋ค์ ์ํ VUIs์ ๊ด๋ จ๋ ์ ํ์ฐ๊ตฌ๋ค์ ๋๋ถ๋ถ ์๋ก์ด ์์คํ
์ ๊ฐ๋ฐ ๋ฐ ํ๊ฐ์ ์ค์ ์ ๋๊ณ ์์ผ๋ฉฐ ๊ฒฝํ์ ์ฐ๊ตฌ๋ ์ ํ์ ์ด๋ค. ํนํ, ์ฅ์ ์ธ์ ์ํ VUIs์ ๊ด๋ จ๋ ์ฐ๊ตฌ๋ค ์ค ์ฌ์ฉ์๊ฒฝํ(User Experience, UX)์ ๋ํ ์ฐ๊ตฌ๋ ์๋นํ ๋๋ฌผ๋ค. ์ด๋ฌํ ์ํฉ์ ์ค๋๋ ๊ฐ์ฅ ๋ง์ด ์ฌ์ฉ๋๋ VUIs ์ค ํ๋์ธ ์ง๋ฅํ ๊ฐ์ธ ๋น์๋ค(Intelligent Personal Assistants, IPAs)์ ๋ํ ์ฐ๊ตฌ์์๋ ๋ง์ฐฌ๊ฐ์ง์ด๋ค. IPAs๋ ๋จ์ํ VUIs๋ณด๋ค ๋ค์ํ ์์
์ ์ํํ ์ ์๊ธฐ ๋๋ฌธ์ ์ฅ์ ๊ฐ ์๋ ์ฌ์ฉ์๋ค์๊ฒ ๋งค์ฐ ์ค์ฉ์ ์ผ๋ก ์ฌ์ฉ๋ ์ ์๋ค. ํ์ง๋ง, IPAs์ UX ๊ด๋ จ๋ ์ฐ๊ตฌ๋ ๊ฑฐ์ ์ฃผ๋ชฉ๋ฐ์ง ๋ชป ํ๊ณ ์์ผ๋ฉฐ, ๋น์ฅ์ ์ธ ์ค ์ฒญ๋
๋ฐ ์ค๋
์ธต๋ง์ด ์ต์ข
์ฌ์ฉ์๋ค๋ก ๊ณ ๋ ค๋๊ณ ์๋ค.
์ด์ ์ ๋ง์ ์ ํ์ฐ๊ตฌ๋ค์ IPAs๊ฐ ์ฅ์ ๊ฐ ์๋ ์ฌ๋๋ค์๊ฒ ํฐ ๋์์ด ๋ ์ ์๋ค๊ณ ์
์ ๋ชจ์ ๋งํ๋ค. ๊ทธ๋ฌ๋ ์ค์ฌ๋ก ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์
์ฅ์์ ์งํ๋ IPAs์ ๊ด๋ จ๋ ์ฐ๊ตฌ๋ ๋ณ๋ก ์์ผ๋ฉฐ IPAs์ UX ๊ด๋ จ๋ ์ฐ๊ตฌ๋ ๋์ฑ ๋ถ์กฑํ ์ํฉ์ด๋ค. ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค๊ณผ ๋น๊ตํ์ ๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์
์ฅ์์ ์ฌ์ฉ์ฑ(usability) ๋ฐ UX๋ฅผ ์กฐ์ฌํ๋ ๊ฒ์ ๋ณต์กํ๊ณ ์ด๋ ค์ด ์ผ์ด๋ค. ๊ทธ๋ ๊ธฐ์ ์ฅ์ ๊ฐ ์๋ ์ฌ์ฉ์๋ฅผ ์ํ IPAs์ UX์ ๋ํ ์ฐ๊ตฌ๊ฐ ๋ณด๋ค ์ฒ ์ ํ ์ด๋ฃจ์ด์ ธ์ผ ํ๋ค๊ณ ๋ณผ ์ ์๋ค. ์ด๋ฌํ ๋ฐฐ๊ฒฝ์ ๋๊ณ , ๋ณธ ํ์๋
ผ๋ฌธ์ ์ฐ๊ตฌ ๋ชฉ์ ์ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก IPAs์ ์ค์ ์ ๋๊ณ VUIs์ UX๋ฅผ ์กฐ์ฌํ๋ ๊ฒ์ด๋ค. ๋ณธ ํ์๋
ผ๋ฌธ์ ํฌ๊ฒ ์ธ ๊ฐ์ ๋
๋ฆฝ์ ์ธ ์ฐ๊ตฌ๋ก ์ด๋ฃจ์ด์ ธ ์๋ค.
์ฐ๊ตฌ 1์์๋ ๋ค๋ฅธ ์ฅ์ ๋ฅผ ๊ฐ์ง๊ณ ์๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์ฐจ์ด๋ค๊ณผ ๊ทธ๋ค์ด VUIs์ ์ฌ์ฉํ๊ฑฐ๋ ์ฌ์ฉํ์ง ์๋ ์ด์ ๋ฅผ ํ์
ํ๋๋ฐ ์ค์ ์ ๋๊ณ , ์์ฉํ๋ VUIs์ UX๋ฅผ ์กฐ์ฌํ๋ค. ํ๋์ด์์ VUIs๋ฅผ ์ฌ์ฉํ ๊ฒฝํ์ด ์๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก ์ค๋ฌธ์กฐ์ฌ๋ฅผ ํ์๋ค. ์์ง๋ ๋ฐ์ดํฐ๋ ํต๊ณ์ ์ผ๋ก ๊ทธ๋ฆฌ๊ณ ์ ์ฑ์ ์ผ๋ก ๋ถ์ํ์๋ค. ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์ฅ์ ์ ํ์ ๋ฐ๋ผ VUIs์ ์์ฉ๋(acceptance)์ ์์ฉ๋ ์์ธ๋ค ๊ฐ ๊ด๊ณ์ ์ฐจ์ด๊ฐ ์๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค๋ค. ๋ํ, ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์ ์์ฉ๋ ์์ธ๋ค์ด VUIs์ UX ์ด์๋ค์ ์ดํดํ๋๋ฐ ์ฌ์ฉ๋ ์ ์๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค๊ณผ ํจ๊ป ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์ํ VUIs์ UX์ ๊ด๋ จ๋ ๋ค์ํ ์ธ์ฌ์ดํธ๋ค(insights)์ ์ ๊ณตํด์ค๋ค.
์ฐ๊ตฌ 2์์๋ ์๋ฏธ ์ ๊ฒฝ๋ง(semantic network) ๋ถ์์ ํตํด ์ฌ์ฉ์๊ฐ ์์ฑํ ์จ๋ผ์ธ ๋ฆฌ๋ทฐ๋ฅผ ๊ธฐ๋ฐ์ผ๋ก IPAs์ UX๋ฅผ ์กฐ์ฌํ๋ค. ํด๋น ์ฐ๊ตฌ๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋ํ IPAs์ UX๋ฅผ ์กฐ์ฌํ๊ธฐ ์ ์ ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋ํ IPAs์ UX๋ฅผ ์กฐ์ฌํ์ฌ IPAs์ UX์ ๊ด๋ จํ์ฌ ์ค์ํ๊ฒ ๊ณ ๋ คํด์ผ ํ ์์ธ๋ค์ ์ ์ํ์๋ค. ์ด๋ฅผ ์ํด ์ฌ๋ก ์ฐ๊ตฌ๋ก, ์ธํฐ๋ท์์ ์ค๋งํธ ์คํผ์ปค์ ๋ํ ์จ๋ผ์ธ ๋ฆฌ๋ทฐ๋ค์ ์์งํ์๋ค. ๊ทธ ํ, ํ
์คํธ ๋ฐ์ดํฐ๋ฅผ ์ ์ฒ๋ฆฌ ๋ฐ ๊ตฌ์กฐํ์๊ณ , ์ด ๊ณผ์ ์์ ์ ์ฌํ ์๋ฏธ๋ฅผ ๊ฐ๋ ๋จ์ด๋ค์ด ์์ ๊ฒฝ์ฐ ํ๋์ ๋ํ ํค์๋๋ก ๋ณํํ์๋ค. ์ด ๊ณผ์ ์ ๊ฑฐ์น ํ, ํค์๋๋ค์ ๋ํ ๋น๋์๋ฅผ ๊ณ์ฐํ์ฌ, ๋น๋์ ์์ 50๊ฐ์ ํค์๋๋ค์ด ํต์ฌ ํค์๋๋ค๋ก ๋ณด์๊ธฐ์, ๋น๋์ ์์ 50๊ฐ์ ํค์๋๋ค์ ๋ถ์์ ์ฌ์ฉํ๋ค. ์ด ํค์๋๋ค์ ๋ฐํ์ผ๋ก ๋คํธ์ํฌ๋ฅผ ์๊ฐํ ํ์๊ณ ์ค์ฌ์ฑ(centrality)์ ๊ณ์ฐํ๋ค. ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์ ๋น๋ก IPAs์ ์ฑ๋ฅ์ ๋ํด์ ์์ ํ ์ ๋ขฐํ์ง๋ ๋ชป ํ๊ณ ์๋๋ผ๋ ๋๋ถ๋ถ์ ์ฌ์ฉ์๋ค์ด IPAs ์ฌ์ฉ์ ๋ง์กฑํ๊ณ ์์๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค๋ค. ๋ํ ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์ IPAs์ ์ฌ๋ฏธ์ ์ธก๋ฉด๋ค์ด ์ฌ์ฉ์๋ค์ ์ฆ๊ฑฐ์๊ณผ ๋ง์กฑ์ ์ค์ํ๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค๋ค. ์ด ์ฐ๊ตฌ๋ IPAs์ UX๋ฅผ ์ํด ๊ณ ๋ คํด์ผ ํ ์ด ํ ๊ฐ์ ์ค์ ์์ธ๋ค์ ์ ์ํ๊ณ , ๊ทธ ์ค์์ ์ฌ์ฉ์๋ค์ ๋ง์กฑ์ํค๊ณ IPAs์ ๋์์ธ ์ ๊ณ ๋ คํด์ผ ํ ํ์๊ฐ ์๋ ์ด ๊ฐ์ ์์ธ๋ค์ ์์ฌํด์ค๋ค.
์ฐ๊ตฌ 3์์๋, ์ฐ๊ตฌ 1๊ณผ ์ฐ๊ตฌ 2๋ฅผ ๋ฐํ์ผ๋ก, ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก IPAs์ UX์ ๋ํด ์กฐ์ฌํ๊ณ IPAs์ ์ฌ์ฉ์ด ๊ทธ๋ค์ ์ถ์ ์ง(quality of life)์ ์ด๋ ํ ์ํฅ์ ์ฃผ๋์ง์ ๋ํด์ ์์๋ณด๊ณ ์ ํ๋ค. ์ด ๊ณผ์ ์์ ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค๊ณผ ๋น๊ต ๋ํ ์ด๋ฃจ์ด์ก๋ค. ํ๋์ด์์ IPAs๋ฅผ ์ฌ์ฉํ๊ณ ์๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค๊ณผ ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก ์ค๋ฌธ์กฐ์ฌ์ ์๋ฉด ์ธํฐ๋ทฐ๋ฅผ ์งํํ์๋ค. ์์ง๋ ๋ฐ์ดํฐ๋ ํต๊ณ์ ์ผ๋ก ๊ทธ๋ฆฌ๊ณ ์ ์ฑ์ ์ผ๋ก ๋ถ์ํ์๋ค. ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์, ์ฅ์ ์ ๋ฌด์ ์๊ด์์ด, ๋๋ถ๋ถ์ ์ฌ์ฉ์๋ค์ด ์ฃผ์ IPAs์ UX๋ฅผ ๊ณต์ ํ๊ณ ์์ผ๋ฉฐ IPAs ์ฌ์ฉ์ ํํ์ ๋๋ฆฌ๊ณ ์๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค๋ค. ๋ํ, ์ด ์ฐ๊ตฌ์ ๊ฒฐ๊ณผ๋ค์ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์
์ฅ์์ IPAs์ UX์ ๊ด๋ จ๋ ๋ค์ํ ์ธ์ฌ์ดํธ๋ค๊ณผ ํจ๊ป ๋ ์ฌ์ฉ์ ๊ทธ๋ฃน ๊ฐ ๋ช
ํํ ์ฐจ์ด๊ฐ ์๋ค๋ ๊ฒ์ ๋ณด์ฌ์ค์ผ๋ก์จ ์ด๋ค์ ๋์์ผ๋ก ํ ์ฐ๊ตฌ์์ ์ ์ฑ์ ๋ฐ์ดํฐ์ ๋ํ ๋ถ์์ด ํ์์ ์ด๋ผ๋ ์ฌ์ค์ ๋ณด์ฌ์ค๋ค. ์ด ์ฐ๊ตฌ๋, ์ฐ๊ตฌ 2์์ ๋
ผ์๋ ์์ธ๋ค์ ๋ฐํ์ผ๋ก, ์ฅ์ ์ธ ์ฌ์ฉ์๋ค๊ณผ ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ์ํ IPAs์ UX์ ์์ด ์ค์ ์์ธ๋ค์ ์ ์ํ๋ค. ๋ํ ์ด ์ฐ๊ตฌ๋ IPA์ UX์ ๋ํ ๋ค์ํ ๋์์ธ ํจ์๋ค(implications)์ ๋
ผ์ํ๊ณ , ์ฅ์ ๊ฐ ์๋ ์ฌ์ฉ์๋ค๋ฟ๋ง ์๋๋ผ ๋ชจ๋ ์ ์ฌ์ ์ฌ์ฉ์๋ค์ ๊ณ ๋ คํ IPA์ ์ํธ ์์ฉ ์ค๊ณ์ ์ค์ ์ ๋ ๊ตฌ์ฒด์ ์ธ ์ธ ๊ฐ์ ๋์์ธ ํจ์๋ค์ ์ ๊ณตํ๋ค.
๊ฐ ์ฐ๊ตฌ๋ ๋์์ธ ํจ์๋ค์ ์ ๊ณตํ๋ค. ์ฐ๊ตฌ 1์์๋ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค์ ๋์์ผ๋ก VUIs์ UX๋ฅผ ์ํ ๋์์ธ ํจ์๋ค์ ๋
ผ์ํ๋ค. ์ฐ๊ตฌ 2์์๋ ๋น์ฅ์ ์ธ ์ฌ์ฉ์๋ค์๊ฒ ์ด์ ์ ๋๊ณ IPAs์ UX๋ฅผ ์ํ ๋์์ธ ํจ์๋ค์ ์ ์ํ๋ค. ์ฐ๊ตฌ 3์์๋ ์ฅ์ ์ธ ์ฌ์ฉ๋ค๋ง์ด ์๋ ๋ชจ๋ ์ ์ฌ์ ์ฌ์ฉ์๋ค์๊ฒ ๋์์ด ๋ ์ ์๋ ๋ค์ํ ๋์์ธ ํจ์๋ค์ ๋
ผ์ํ๊ณ IPA์ ์ํธ ์์ฉ ์ค๊ณ์ ์ค์ ์ ๋ ๊ตฌ์ฒด์ ์ธ ์ธ ๊ฐ์ ๋์์ธ ํจ์๋ค์ ์ ์ํ๋ค. ์ด๋ฌํ ํจ์๋ค์ IPAs์ ๋์์ธ์ ๋ฐ์ํ๋ ๊ฒ์ ์ฅ์ ์ธ ์ฌ์ฉ์๋ค๋ฟ๋ง ์๋๋ผ ์ ์ฌ์ ์ธ ๋ชจ๋ ์ฌ์ฉ์๋ค์๊ฒ ๋์์ด ๋ ๊ฒ์ด๋ค.ABSTRACT I
CONTENTS V
LIST OF TABLES VIII
LIST OF FIGURES X
CHAPTER 1 INTRODUCTION 1
1.1. Research Background 1
1.2. Research Objective 4
1.3. Outline of this Dissertation 7
CHAPTER 2 LITERATURE REVIEW 10
2.1. People with Disabilities and Research Methods for Them 10
2.1.1. People with Disabilities 10
2.1.2. Research Methods for People with Disabilities 11
2.2. Conceptual Frameworks 13
2.2.1. User Experience of Voice User Interfaces 13
2.2.2. Design Approaches for Accessibility 18
2.3. Related Work 22
2.3.1. Previous Studies Related to Voice User Interfaces 22
2.3.2. Previous Studies Related to Intelligent Personal Assistants 25
CHAPTER 3 INVESTIGATION ON USER EXPERIENCE OF VOICE USER INTERFACES FOR USERS WITH DISABILITIES BY EXAMINING ACCEPTANCE 31
3.1. Introduction 31
3.2. Method 35
3.2.1. Participants 35
3.2.2. Procedure 35
3.2.3. Questionnaire 36
3.2.4. Analysis 38
3.2.4.1. Statistical Analysis 38
3.2.4.1. Qualitative Analysis 38
3.3. Results 38
3.3.1. Reliability Analysis and Validity Analysis 38
3.3.2. Descriptive Analysis and Independent Two-Sample T-Test 39
3.3.3. Multiple Regression Analysis 39
3.3.4. Analysis on Comments of the Participants 44
3.4. Discussion 45
3.4.1. User Experience of Voice User Interfaces for Users with Disabilities 45
3.4.2. Reasons of Users with Disabilities for Using Voice User Interfaces or not 48
3.4.3. Design Implications on Voice User Interfaces for Users with Disabilities 50
3.5. Conclusion 51
CHAPTER 4 INVESTIGATION ON USER EXPERIENCE OF INTELLIGENT PERSONAL ASSISTANTS FROM ONLINE REVIEWS BY IDENTIFYING IMPORTANT FACTORS 54
4.1. Introduction 54
4.2. Method 56
4.2.1. Data Collection 56
4.2.2. Preprocessing and Structuring Data 57
4.2.3. Analysis 57
4.3. Results 60
4.3.1. Analysis on Frequency of the Keywords and Categorizing the Keywords 61
4.3.2. Visualization of the Network 61
4.3.3. Analysis on Centrality of the Keywords 65
4.4. Discussion 65
4.4.1. User Experience of Intelligent Personal Assistants through Semantic Network Analysis from Online Reviews 65
4.4.2. Important Factors for User Experience of Intelligent Personal Assistants and Design Implications 70
4.5. Conclusion 74
CHAPTER 5 INVESTIGATION ON USER EXPERIENCE OF INTELLIGENT PERSONAL ASSISTANTS AND EFFECTS ON QUALITY OF LIFE FOR USERS WITH DISABILITIES BY COMPARING WITH USERS WITH NON-DISABILITIES 76
5.1. Introduction 76
5.2. Method 78
5.2.1. Participants 78
5.2.2. Procedure 79
5.2.3. Questionnaire 79
5.2.4. Written Interview 81
5.2.5. Analysis 84
5.2.5.1. Statistical Analysis 84
5.2.5.2. Qualitative Analysis 84
5.3. Results 85
5.3.1. Reliability Analysis and Validity Analysis 85
5.3.2. Descriptive Analysis and Mann-Whitney U-test 85
5.3.2.1. User Experience of Intelligent Personal Assistants 85
5.3.2.2. Effects of the Use of Intelligent Personal Assistants on Quality of Life 87
5.3.3. Analysis on the Written Interview 89
5.3.3.1. Analysis on Issues Related to User Experience from the Written Interview 89
5.3.3.2. Semantic Network Analysis on the Written Interview 91
5.4. Discussion 99
5.4.1. User Experience of Intelligent Personal Assistants 99
5.4.1.1. Discussion on the Statistical Analysis 99
5.4.1.2. Discussion on the Analysis on the Written Interview 106
5.4.2. Effects of the Use of Intelligent Personal Assistants on Quality of Life 110
5.4.2.1. Discussion on the Statistical Analysis 110
5.4.2.2. Discussion on the Analysis on the Written Interview 111
5.4.3. Design Implications for User Experience of Intelligent Personal Assistants for Users with Disabilities 112
5.5. Conclusion 115
CHAPTER 6 DISCUSSION AND CONCLUSION 118
6.1. Summary of this Research 118
6.2. Contributions of this Research 121
6.3. Limitations of this Research and Future Studies 124
BIBLIOGRAPHY 126
APPENDIX 143
ABSTRACT IN KOREAN (๊ตญ๋ฌธ ์ด๋ก) 181Docto
It's Good to Talk: A Comparison of Using Voice Versus Screen-Based Interactions for Agent-Assisted Tasks
Voice assistants have become hugely popular in the home as domestic and entertainment devices. Recently, there has been a move towards developing them for work settings. For example, Alexa for Business and IBM Watson for Business were designed to improve productivity, by assisting with various tasks, such as scheduling meetings and taking minutes. However, this kind of assistance is largely limited to planning and managing user's work. How might they be developed to do more by way of empowering people at work? Our research is concerned with achieving this by developing an agent with the role of a facilitator that assists users during an ongoing task. Specifically, we were interested in whether the modality in which the agent interacts with users makes a difference: How does a voice versus screen-based agent interaction affect user behavior? We hypothesized that voice would be more immediate and emotive, resulting in more fluid conversations and interactions. Here, we describe a user study that compared the benefits of using voice versus screen-based interactions when interacting with a system incorporating an agent, involving pairs of participants doing an exploratory data analysis task that required them to make sense of a series of data visualizations. The findings from the study show marked differences between the two conditions, with voice resulting in more turn-taking in discussions, questions asked, more interactions with the system and a tendency towards more immediate, faster-paced discussions following agent prompts. We discuss the possible reasons for why talking and being prompted by a voice assistant may be preferable and more effective at mediating human-human conversations and we translate some of the key insights of this research into design implications
An aesthetics of touch: investigating the language of design relating to form
How well can designers communicate qualities of touch?
This paper presents evidence that they have some capability to do so, much of which appears to have been learned, but at present make limited use of such language. Interviews with graduate designer-makers suggest that they are aware of and value the importance of touch and materiality in their work, but lack a vocabulary to fully relate to their detailed explanations of other aspects such as their intent or selection of materials. We believe that more attention should be paid to the verbal dialogue that happens in the design process, particularly as other researchers show that even making-based learning also has a strong verbal element to it. However, verbal language alone does not appear to be adequate for a comprehensive language of touch. Graduate designers-makersโ descriptive practices combined non-verbal manipulation within verbal accounts. We thus argue that haptic vocabularies do not simply describe material qualities, but rather are situated competences that physically demonstrate the presence of haptic qualities. Such competencies are more important than groups of verbal vocabularies in isolation. Design support for developing and extending haptic competences must take this wide range of considerations into account to comprehensively improve designersโ capabilities
Binaural virtual auditory display for music discovery and recommendation
Emerging patterns in audio consumption present renewed opportunity for searching or navigating music via spatial audio interfaces. This thesis examines the potential benefits and considerations for using binaural audio as the sole or principal output interface in a music browsing system. Three areas of enquiry are addressed. Specific advantages and constraints in spatial display of music tracks are explored in preliminary work. A voice-led binaural music discovery prototype is shown to offer a contrasting interactive experience compared to a mono smartspeaker. Results suggest that touch or gestural interaction may be more conducive input modes in the former case. The limit of three binaurally spatialised streams is identified from separate data as a usability threshold for simultaneous presentation of tracks, with no evident advantages derived from visual prompts to aid source discrimination or localisation. The challenge of implementing personalised binaural rendering for end-users of a mobile system is addressed in detail. A custom framework for assessing head-related transfer function (HRTF) selection is applied to data from an approach using 2D rendering on a personal computer. That HRTF selection method is developed to encompass 3D rendering on a mobile device. Evaluation against the same criteria shows encouraging results in reliability, validity, usability and efficiency. Computational analysis of a novel approach for low-cost, real-time, head-tracked binaural rendering demonstrates measurable advantages compared to first order virtual Ambisonics. Further perceptual evaluation establishes working parameters for interactive auditory display use cases. In summation, the renderer and identified tolerances are deployed with a method for synthesised, parametric 3D reverberation (developed through related research) in a final prototype for mobile immersive playlist editing. Task-oriented comparison with a graphical interface reveals high levels of usability and engagement, plus some evidence of enhanced flow state when using the eyes-free binaural system
Computational Intelligence and Human- Computer Interaction: Modern Methods and Applications
The present book contains all of the articles that were accepted and published in the Special Issue of MDPIโs journal Mathematics titled "Computational Intelligence and HumanโComputer Interaction: Modern Methods and Applications". This Special Issue covered a wide range of topics connected to the theory and application of different computational intelligence techniques to the domain of humanโcomputer interaction, such as automatic speech recognition, speech processing and analysis, virtual reality, emotion-aware applications, digital storytelling, natural language processing, smart cars and devices, and online learning. We hope that this book will be interesting and useful for those working in various areas of artificial intelligence, humanโcomputer interaction, and software engineering as well as for those who are interested in how these domains are connected in real-life situations
Supporting Voice-Based Natural Language Interactions for Information Seeking Tasks of Various Complexity
Natural language interfaces have seen a steady increase in their popularity over the past decade leading to the ubiquity of digital assistants. Such digital assistants include voice activated assistants, such as Amazon's Alexa, as well as text-based chat bots that can substitute for a human assistant in business settings (e.g., call centers, retail / banking websites) and at home. The main advantages of such systems are their ease of use and - in the case of voice-activated systems - hands-free interaction.
The majority of tasks undertaken by users of these commercially available voice-based digital assistants are simple in nature, where the responses of the agent are often determined using a rules-based approach. However, such systems have the potential to support users in completing more complex and involved tasks. In this dissertation, I describe experiments investigating user behaviours when interacting with natural language systems and how improvements in design of such systems can benefit the user experience.
Currently available commercial systems tend to be designed in a way to mimic superficial characteristics of a human-to-human conversation. However, the interaction with a digital assistant differs significantly from the interaction between two people, partly due to limitations of the underlying technology such as automatic speech recognition and natural language understanding. As computing technology evolves, it may make interactions with digital assistants resemble those between humans. The first part of this thesis explores how users will perceive the systems that are capable of human-level interaction, how users will behave while communicating with such systems, and new opportunities that may be opened by that behaviour.
Even in the absence of the technology that allows digital assistants to perform on a human level, the digital assistants that are widely adopted by people around the world are found to be beneficial for a number of use-cases. The second part of this thesis describes user studies aiming at enhancing the functionality of digital assistants using the existing level of technology. In particular, chapter 6 focuses on expanding the amount of information a digital assistant is able to deliver using a voice-only channel, and chapter 7 explores how expanded capabilities of voice-based digital assistants would benefit people with visual impairments.
The experiments presented throughout this dissertation produce a set of design guidelines for existing as well as potential future digital assistants. Experiments described in chapters 4, 6, and 7 focus on supporting the task of finding information online, while chapter 5 considers a case of guiding a user through a culinary recipe. The design recommendations provided by this thesis can be generalised in four categories: how naturally a user can communicate their thoughts to the system, how understandable the system's responses are to the user, how flexible the system's parameters are, and how diverse the information delivered by the system is
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The design of speech-based automated mobile phone services using interface metaphors
This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Interface metaphor is a widely used design technique for interactive computer systems. The advantages of using interface metaphors derive from their ability to promote active learning, which enables a user to transfer knowledge from a familiar real world domain, to an unfamiliar computing domain. Interface metaphor is not currently used for the design of automated phone services, and it was the aim of this thesis to examine whether interface metaphor could improve the usability of speech-activated automated mobile phone services. A human-centred design methodology was followed to generate, select, and develop potential metaphors, which were used to implement metaphor-based phone services. An experimental methodology was then used to compare the usability of the metaphor-based services with the usability of currently available number-based phone services. The first experiment examined the effect of three different interface metaphors on the usability of a mobile city guide service. Usability was measured as a range of performance and attitude measures, and was supplemented by telephone interview data. After three consecutive days of usage, participants both preferred, and performed better with, the service that was based on an office filing system metaphor. Experiment two was conducted over a six week period, and investigated the effect of users' individual differences, and the context of use, on the usability of both the office filing system metaphor-based service, and a non-metaphor service. The results showed that performance with the metaphor-based service was significantly better than performance with the non-metaphor service. The usability of the metaphor-based service was not significantly affected by users' individual characteristics and aptitudes, whereas the number-based service was, suggesting that metaphor-based services may be more usable for a wider range of potential users. Usability levels for both services were found to be consistent across both private and public locations of use, suggesting that speech-activated mobile phone services provide a flexible means of information access. Experiment three investigated the strategies used by participants when interacting with mobile phone services, specifically the visualisation strategy that was used by two thirds of the metaphor-based service participants in experiment two. In addition to the attitude and performance measures used for experiments one and two, face-to face interviews were conducted with participants. The results indicated that significantly more participants visualised the metaphor-based services relative to a non-metaphor service, and that visualisation of the service structure led to significant performance improvements. This thesis has demonstrated the usability benefits of interface metaphor as a design technique for speech-based mobile phone services. These benefits of metaphor appear to derive from their ability to provide a mental model of the phone service that can be visualised, and their ability to accommodate the individual differences of users
Safe and Sound: Proceedings of the 27th Annual International Conference on Auditory Display
Complete proceedings of the 27th International Conference on Auditory Display (ICAD2022), June 24-27. Online virtual conference
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