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An Open-Domain Dialog Act Taxonomy
This document defines the taxonomy of dialog acts that are necessary to encode domain-independent dialog moves in the context of a task-oriented, open-domain dialog. Such taxonomy is formulated to satisfy two complementary requirements: on the one hand, domain independence, i.e. the power to cover all the range of possible interactions in any type of conversation (particularly conversation oriented to the performance of tasks). On the other hand, the ability to instantiate a concrete set of tasks as defined by a specific knowledge base (such as an ontology of domain concepts and actions) and within a particular language. For the modeling of dialog acts, inspiration is taken from several well-known dialog annotation schemes, such as DAMSL (Core & Allen, 1997), TRAINS (Traum, 1996) and VERBMOBIL (Alexandersson et al., 1997)
Survey on Evaluation Methods for Dialogue Systems
In this paper we survey the methods and concepts developed for the evaluation
of dialogue systems. Evaluation is a crucial part during the development
process. Often, dialogue systems are evaluated by means of human evaluations
and questionnaires. However, this tends to be very cost and time intensive.
Thus, much work has been put into finding methods, which allow to reduce the
involvement of human labour. In this survey, we present the main concepts and
methods. For this, we differentiate between the various classes of dialogue
systems (task-oriented dialogue systems, conversational dialogue systems, and
question-answering dialogue systems). We cover each class by introducing the
main technologies developed for the dialogue systems and then by presenting the
evaluation methods regarding this class
Natural Language Dialogue Service for Appointment Scheduling Agents
Appointment scheduling is a problem faced daily by many individuals and
organizations. Cooperating agent systems have been developed to partially
automate this task. In order to extend the circle of participants as far as
possible we advocate the use of natural language transmitted by e-mail. We
describe COSMA, a fully implemented German language server for existing
appointment scheduling agent systems. COSMA can cope with multiple dialogues in
parallel, and accounts for differences in dialogue behaviour between human and
machine agents. NL coverage of the sublanguage is achieved through both
corpus-based grammar development and the use of message extraction techniques.Comment: 8 or 9 pages, LaTeX; uses aclap.sty, epsf.te
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