“Best practices” vs. tailor-made reforms: an exploratory case study of agencification and its effects on policymaking capacity in Ukraine in 2016-2021

International aid agencies and organisations have been promoting good governance and institutional development for several decades. Recently, however, the approach of importing “best practices” from developed Western countries and applying them as blueprints elsewhere has received substantial scepticism and criticism. Both academics and policymakers now emphasise the importance of contextualising and tailoring institutional reforms. They aim to find a good fit for each country and achieve long-term sustainable results rather than quick wins. One of the aid recipient countries for which the change of approach to institutional development is relevant is Ukraine. Among many other reforms, it is now undergoing agencification – a transformation of ministries into analytical units, freed from excessive and duplicated administrative functions. This thesis explores the case of agencification in Ukraine, endorsed and coordinated by the EU and the OECD’s SIGMA programme. As an exploratory case study, it investigates how the tailoring of agencification reform affects the policymaking capacity of ministries as its main intended result. The researcher conducted document analysis, desk research and in-depth interviews with public administration experts and practitioners. As a result, the study suggests four nuanced hypotheses which need to be further explored and verified in future research on the relationship between agencification reform tailoring and the policymaking capacity of ministries in developing countries

Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector

Purpose: Operational Excellence (OpEx) is a proven philosophy focusing on continuous improvement in processes and systems for superior performance and efficiency. It plays a crucial role in the energy sector, acting as a catalyst for safety, customer satisfaction, sustainability, and competitiveness. This research assesses OpEx methodologies in Oman's energy sector, examining methods, approaches, motivations, and sustainability. Methodology: This study applies qualitative analysis methodology, involving interviews with 18 industry experts, from the energy sector in a sizable energy country. Findings: The analysis revealed a growing demand, particularly in the oil and gas industry, driven by emerging business needs. Qualitative data analysis has identified 10 themes such as implemented methodologies, motivation drivers, deployment approaches, sustainability factors, benefits, and challenges. Additionally, new themes emerged, including influencers to start OpEx, resource requirements, enablers for successful OpEx, and system. Implications These findings contribute to understanding OpEx dynamics in the Omani energy sector, offering valuable insights for effective utilization and organizational goal achievement. Furthermore, the study offers valuable insights on how to effectively employ OpEx initiatives in the energy sector to achieve their goals and create value. It is addressing the lack of knowledge, offers a framework for successful OpEx implementation, bridging the theory-practice gap and providing insights for optimal utilization. Originality: This is the first empirical study on assessing OpEx methodologies in the energy sector, and therefore it serves as a foundation for many future studies. The study provides a theoretical foundation for the OpEx methodologies in terms of organizational readiness for successful OpEx implementation. Limitations: This research was limited to Oman and the findings drawn from Omani energy companies may have limited applicability to energy companies in other regions. Therefore, if these findings were to be used, the validation of the findings in relation to other countries should be conducted, to ensure the validity of the context and outcome

Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand

To stay competitive and sustain long-term profitability, Business Process Improvement (BPI) methodologies have become strategically important for financial institutions in recent years. These include well-known approaches such as Total Quality Management (TQM), Business Process Reengineering (BPR), Six Sigma and Lean. The customer-focused themes of BPI should be of particular interest to service practitioners, in order to achieve both process excellence and superlative customer service. The adoption of BPI in the financial services sector, however, still appears to be at an early stage. There is limited empirical research reported in the academic literature. This research therefore explored the existing phenomena of BPI adoption through case studies, carried out in leading Thai financial institutions. The study was carried out in three main phases, following a literature review of BPI and service quality issues, which provided the initial theory context. First, three case companies were investigated to find out how the financial institutions introduced BPI, and conducted BPI projects. The resulting insights helped to develop a theory model that aimed to provide understanding of the outcomes of BPI initiatives, in this context. The second research phase refined and validated the proposed theory model, aiming to elevate the conceptual level of the findings. The empirical data was analysed, by iterating between observed evidence and the literature, also using experts’ comments and suggestions. In the final phase, the key relationships in the evolving theory model were established and verified, employing further empirical evidence from revisiting the case studies, specifically focusing on four important areas of financial services. A final theory model was proposed, and in a further development aimed at practitioners, this model was used as the basis for a proposed BPI evaluation framework, taking account of current performance measurement approaches. This research contributes to knowledge in the area of quality management, in particular to BPI methodology and service quality for the financial services sector, but potentially also in a broader context. The main contribution is the development of a theory model to explain how financial institutions adopt BPI methodology for improving service quality, providing a better understanding for managers in accurate targeting of the operations process to be improved, through BPI adoption. The model also provides a constructive foundation for further development of a practical BPI evaluation framework, at the project level. The proposed theory model is, therefore, considered a basis for further empirical work, both qualitative and quantitative, relating to the BPI in the services context

Organizational reforms and gender: Feminization of middle management in Finnish and German banking

In this article, we analyze the longitudinal relationship between organizational reforms (with downsizing elements) and feminization of a specific managerial position. We maintain that two dominant contemporary approaches to reforms and change, i.e. the managerialist literature and its socio-political criticisms, have predominantly been gender-blind. We argue that the unfolding of organizational reforms in bureaucratic business firms cannot fully be understood without reference to how managerial jobs are redefined in relation to each other, and to what are the gendered connotations involved and the type of workforce sought for the newly defined jobs. These gendered demands of reforms must, moreover, be addressed in association with what comes to be seen as the adequate (female and male) supply by top decision-makers. We contend that the gendered patterns inherent in organisational reform can only be discerned if the research takes into account the ways in which reforming is intertwined with developments in the division of labour between men and women, power and authority relations, and norms and values prevalent in the proximate business environment and the society at large. This leads us to suggest analysis which identifies processes of organising as constructed under, but not fully determined by, specific spatial and temporal conditions of gendered social practice. We present in-depth evidence from organizational reforming in two banks, located in societies with significantly divergent gender cultures and gender orders (i.e. Finland and Germany). Through a detailed cross-national comparison, we propose a common fundamental operating mechanism for the reformgender link, and specify a number of societal differences in form. In general, our evidence supports the argument that specific forms of restructuring - even with reductive elements - in fact promote feminization of middle management positions, albeit as a reflection of a development that reproduces gender segregation in new forms. -- In diesem Beitrag wird der Zusammenhang zwischen Organisationsreformen und der Feminisierung einer spezifischen Managementposition aus einer Langzeitperspektive analysiert. Den Ausgangspunkt bildet eine Kritik an derzeit dominierenden Erklärungsansätzen zum Organisationswandel. Sowohl die managementorientierte Literatur als auch ihre sozialwissenschaftliche Kritik schenken deren geschlechtsspezifischen Implikationen zumeist keine Aufmerksamkeit. Wir gehen hingegen davon aus, daß der Verlauf von Organisationsreformen in bürokratischen Unternehmen nicht ohne Einbezug der Neudefinition des Verhältnisses von Leitungspositionen zueinander einschließlich der damit verbundenen geschlechtsspezifischen Konnotationen und des von SpitzenmanagerInnen gewünschten Typus von (weiblichem und männlichem) Personal für die neu-definierten Positionen verstanden werden kann. Eine Untersuchung der sich im Verlauf von Organisationsreformen entwikkelnden geschlechtsspezifischen Muster erfordert die Berücksichtigung der Arbeitsteilung zwischen Männern und Frauen, der Beziehungen zwischen Macht und Autorität sowie der Normen und Werte innerhalb der Unternehmen und der Gesellschaft insgesamt. Notwendig werden Analysen, die Organisationsveränderungen als durch räumlich und zeitlich definierte, geschlechtsspezifische soziale Praktiken konstruiert, aber nicht völlig determiniert, begreifen. Die vorliegende Untersuchung basiert auf Fallstudien in zwei Banken, die in Ländern - Deutschland und Finnland - mit sehr unterschiedlichen Geschlechtersystemen angesiedelt sind. Die Ergebnisse des Vergleichs deuten darauf hin, daß Organisationsreform und geschlechtsspezifische Implikationen in beiden Ländern durch einen ähnlichen Mechanismus miteinander verknüpft sind. Hingegen werden Form und Verlauf der Reformprozesse durch das jeweilige länderspezifische Geschlechtersystem geprägt. Die Ergebnisse zeigen, daß spezifische Formen der Restrukturierung - und zwar auch im Kontext einer Personalreduktion - durchaus die Feminisierung einer Managementposition fördern können. Dies geht aber mit der Herausbildung neuer Formen der Geschlechtersegregation einher.

Total Quality Management and Six Sigma

In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines

A green-lean-six sigma model for environmental performance in manufacturing organizations : a study of a developed and developing nation : a thesis presented in partial fulfilment of the requirement for the degree of Doctor of Philosophy in Engineering Management, School of Food and Advanced Technology, Massey University, Auckland, New Zealand

Table 2.2 (=Kumar et al 2016) was removed for copyright reasonsManufacturing organizations continue to face environmental challenges including greenhouse gas (GHG) emissions, large-scale energy consumption, and solid and liquid waste generation contributing to climate change. While emerging environmental concerns are serious challenges for discrete and process industries in both developed and developing countries, the impact of these issues is more significant for the process industry due to their high energy requirements, GHG emissions, and lack of application of operational strategies. Green-lean-six sigma (GLSS) is recognized as a promising operational and environmental improvement strategy for minimizing waste and conserving resources in manufacturing organizations. However, scant attention has been paid to examining this strategy in addressing the environmental concerns, and in particular, investigating its application between developed and developing nations. The aim of this study is to examine the drivers, enablers, environmental outcomes, and critical success factors (CSFs) of a GLSS strategy in a developed country (New Zealand) and developing country (Pakistan) context in the manufacturing industry. This study draws on the natural resource-based view, institutional theory-based view, and intellectual capital-based view to understand the execution of this strategy and develops a GLSS model for improving the environmental performance in manufacturing organizations. A qualitative research methodology is adopted with semi-structured interviews using the case study approach. In the first phase, a preliminary study is undertaken with lean six sigma and environmental consultants from New Zealand (NZ) and Pakistan (PK). In the second phase, the main study is conducted with senior corporate managers of two large-sized flexible packaging manufacturing companies in both NZ and PK who have implemented the green, lean, and six sigma strategies. This study highlights various internal operational and organizational drivers and external regulatory, market-driven, and society-oriented forces that prompt manufacturing companies to adopt a GLSS strategy. Numerous GLSS enablers for achieving environmental outcomes including waste and emission reduction, resource conservation and recycling, and environmental safety and compliance are revealed. Further, CSFs for the implementation of a GLSS approach comprising the strategic, operational, human resource, and external stakeholder-related elements are presented. By utilizing the results of the preliminary and the main study, a holistic GLSS model is developed for achieving environmental performance in manufacturing organizations, with significant theoretical and practical implications

Sustainable consumption: towards action and impact. : International scientific conference November 6th-8th 2011, Hamburg - European Green Capital 2011, Germany: abstract volume

This volume contains the abstracts of all oral and poster presentations of the international scientific conference „Sustainable Consumption – Towards Action and Impact“ held in Hamburg (Germany) on November 6th-8th 2011. This unique conference aims to promote a comprehensive academic discourse on issues concerning sustainable consumption and brings together scholars from a wide range of academic disciplines. In modern societies, private consumption is a multifaceted and ambivalent phenomenon: it is a ubiquitous social practice and an economic driving force, yet at the same time, its consequences are in conflict with important social and environmental sustainability goals. Finding paths towards “sustainable consumption” has therefore become a major political issue. In order to properly understand the challenge of “sustainable consumption”, identify unsustainable patterns of consumption and bring forward the necessary innovations, a collaborative effort of researchers from different disciplines is needed

Assessing the leanness of a supply chain using multi-grade fuzzy logic: a health-care case study

Purpose Numerous and diverse organizations have implemented lean principles and practices, which concentrate on improving the efficiency of business processes by reducing cost, waste, consumptions and effort. However, previous assessments have not focused on the leanness of the supply chain in a health-care setting. This paper aims to introduce a method for assessing the successful implementation of lean principles and tools in a supply chain. Furthermore, this paper validates the method in a health-care organization. Design/methodology/approach This paper starts with an extensive literature review on assessing leanness and using multi-grade fuzzy logic. Then, a conceptual model was developed to measure leanness. The conceptual model was validated by discussing the initial version with select academic experts, especially those who deal with leanness in health-care organizations. After responding to the experts’ valuable comments, the health-care organization that is the focus of this case study was chosen based on two criteria. The first criterion was the organization’s ability to participate in the study, and the second was the organization’s commitment to implementing lean principles. These criteria were important to ensure the organization had the necessary foundation for implementing change initiatives such as lean process improvements. Next, a multi-grade (multi-attributes) fuzzy logic was used for leanness measurement. A leanness index was calculated, and the results were validated using experts from the case study organization. Finally, the weaker areas of the organization’s processes were identified to point the way for further improvements. Findings The assessment indicated that the case study organization is not lean. The organization’s weaker attributes were identified, and improvements have been suggested. Research limitations/implications This study focused on a single health-care organization, which was selected from a limited pool of potential organizations, namely, organizations which are accredited by both the Saudi Central Board for Accreditation of Healthcare Institutions and the Joint Commission International. The scope of future research should be extended to multi-case studies to enhance the findings presented in this paper. This paper’s findings can be used to help decision-makers at health-care providers to implement lean thinking in supply chain processes. Practical implications This research may be interest to practicing supply chain managers, as it proposes what enablers, factors and attributes should be emphasized in lean implementation. The proposed model can work as an assessment tool to identify the gap between the present level of leanness and the desired leanness state so the health-care organization can identify what can be improved. This model enables decision-makers in hospital supply chain to take suitable actions for improving lean implementation level. Originality/value This study makes an original contribution to the body of research concerning lean principles; the study developed a conceptual model for leanness assessment that can be applied to the supply chain of health-care organizations. Indeed, the conceptual model is likely to be useful for assessing leanness outside of the health-care field, which suggests avenues for future research

Public Policy Design and Implementation in Slovenia

Public policy design and implementation is a complex process, and so decision makers try to monitor all of the policy lifecycle stages in a particular policy domain. However, the question of coherent integration of various policy activities arises, including agenda-setting, ex-ante evaluation, formulation, decision-making, implementation, ex-post evaluation of individual policies, sector-specific ones, and even horizontal ones. Therefore, it is important to investigate and understand the reasons why an individual country, such as Slovenia, does not exploit all potential aspects of carrying out policy activities in a systematic and coherent manner. This article explores and analyzes Slovenian practice in policy design based on an in-depth empirical study among key public policyholders and decision makers. Furthermore, the authors identify the key success factors that facilitate or inhibit the development and progress of public policies, programs, and projects (PPPP) in Slovenia. The key findings indicate a particular lack of a professional policy unit to monitor the process holistically and the absence of ex-post evaluation. A need for a systemic solution in public policy design is established, which would merge different authorities’ efforts, epistemic communities, and the public in developing a structural multilevel model for good public governance