Engineering of Augmented Reality-Based Information Systems - Design and Implementation for Intralogistics Services

The development of augmented reality glasses is still ongoing and faces barriers in diffusion and concerns about their impact on users, organizations and society. The study aims to find sufficient solutions for this struggling digital innovation and to provide guidance for the implementation of augmented reality glasses in design-oriented projects. During a 3-year consortium research, acceptance and privacy have been identified as major phenomena that influence the adoption of augmented reality glasses in the logistics domain. To forge ahead digital innovation research, the focus of the presented research lies on the diffusion of this technology with design knowledge for the development of augmented reality glasses-based systems. Evidence and artifacts contribute to the still limited knowledge of system design based on augmented reality glasses from a domain-specific instantiation and an implementation framework

Suffolk University Undergraduate Academic Catalog, Sawyer Business School, 2016-2017

This catalog contains information for the undergraduate programs in the Sawyer Business School. The catalog is a PDF version of the Suffolk website, so many pages have repeated information and links in the document will not work. The catalog is keyword searchable by clicking ctrl+f. A-Z course descriptions are also included here as a separate PDF file listing all SBS course offerings. Please contact the Archives if you need assistance navigating this catalog or finding information on degree requirements or course descriptions.https://dc.suffolk.edu/cassbs-catalogs/1173/thumbnail.jp

Design and Evaluation of a Smart-Glasses-based Service Support System

The character of IT transformed from an attached commodity to the center of new products and services. Especially in technical customer services, new technologies such as smart glasses offer great opportunities to overcome current challenges. Due to the complexity of service systems engineering, guidance on how to design smart glasses-based service support systems is necessary. To overcome this complexity and fill the research gap of design knowledge, we (1) analyze the domain in a multi-method approach eliciting meta-requirements, (2) propose design principles, and (3) instantiate them in a prototype. We follow a design science research approach combing the buildphase with four evaluation cycles obtaining focus groups twice, demonstration with prototype and, based on that, a survey with 105 experts from the agricultural sector. We address real-world problems of information provisioning at the point of service and, thereby, contribute to the methodological knowledge base of IS Design and Service Systems Engineering

Mobile Service Support based on Smart Glasses

Emerging technologies, such as smart glasses, offer new possibilities to support service processes. Specifically, in situations where a person providing a service, such as a technician, needs both hands to complete a complex set of tasks, hands-free speech-controlled information systems can offer support with additional information. We investigated this research field in a three-year consortium with partners from the agricultural technology sector. During the course of our research, we 1) analyzed the domain in a multi-method approach to develop (meta-)requirements, 2) proposed design principles, 3) instantiated them in a prototype, and 4) evaluated the prototype. We followed a design science research approach in which we combined the build phase with four evaluation cycles that comprised focus groups, a prototype demonstration, and, based on that demonstration, a survey with 105 domain experts. We address real-world problems in providing information at the point of service and contribute to the methodological knowledge base of IS design and service systems engineering by developing and implementing design requirements and principles for smart glasses-based service support systems