Robustness estimation and optimisation for semantic web service composition with stochastic service failures

Service-oriented architecture (SOA) is a widely adopted software engineering paradigm that encourages modular and reusable applications. One popular application of SOA is web service composition, which aims to loosely couple web services to accommodate complex goals not achievable through any individual web service. Many approaches have been proposed to construct composite services with optimized Quality of Service (QoS), assuming that QoS of web services never changes. However, the constructed composite services may not perform well and may not be executable later due to its component services' failure. Therefore, it is important to build composite services that are robust to stochastic service failures. Two challenges of building robust composite services are to efficiently generate service composition with near-optimal quality in a large search space of available services and to accurately measure the robustness of composite services considering all possible failure scenarios. This article proposes a novel two-stage GA-based approach to robust web service composition with an adaptive evolutionary control and an efficient robustness measurement. This approach can generate robust composite service at the design phase, which can cope with stochastic service failures and maintain high quality at the time of execution. We have conducted experiments with benchmark datasets to evaluate the performance of our proposed approach. Our experiments show that our method can produce highly robust composite services, achieving outstanding performance consistently in the event of stochastic service failures, on service repositories with varying sizes

Critical review of the e-loyalty literature: a purchase-centred framework

Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers. The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing numbers of Business-to-Customer companies running businesses online and (b) the development of a variety of different e-loyalty research models. However, current research lacks a systematic review of the literature that provides a general conceptual framework on e-loyalty, which would help managers to understand their customers better, to take advantage of industry-related factors, and to improve their service quality. The present study is an attempt to critically synthesize results from multiple empirical studies on e-loyalty. Our findings illustrate that 62 instruments for measuring e-loyalty are currently in use, influenced predominantly by Zeithaml et al. (J Marketing. 1996;60(2):31-46) and Oliver (1997; Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill). Additionally, we propose a new general conceptual framework, which leads to antecedents dividing e-loyalty on the basis of the action of purchase into pre-purchase, during-purchase and after-purchase factors. To conclude, a number of managerial implementations are suggested in order to help marketing managers increase their customers’ e-loyalty by making crucial changes in each purchase stage

Model Based Development of Quality-Aware Software Services

Modelling languages and development frameworks give support for functional and structural description of software architectures. But quality-aware applications require languages which allow expressing QoS as a first-class concept during architecture design and service composition, and to extend existing tools and infrastructures adding support for modelling, evaluating, managing and monitoring QoS aspects. In addition to its functional behaviour and internal structure, the developer of each service must consider the fulfilment of its quality requirements. If the service is flexible, the output quality depends both on input quality and available resources (e.g., amounts of CPU execution time and memory). From the software engineering point of view, modelling of quality-aware requirements and architectures require modelling support for the description of quality concepts, support for the analysis of quality properties (e.g. model checking and consistencies of quality constraints, assembly of quality), tool support for the transition from quality requirements to quality-aware architectures, and from quality-aware architecture to service run-time infrastructures. Quality management in run-time service infrastructures must give support for handling quality concepts dynamically. QoS-aware modeling frameworks and QoS-aware runtime management infrastructures require a common evolution to get their integration