Organizing for Service Innovation: Best-Practice or Configurations?

In this paper we contrast the notions of best-practice and configurations contingent on environmental conditions. The analysis draws upon our study of 38 UK and 70 US service firms which includes an assessment of the organization, processes, tools and systems used, and how these factors influence variation in the development and delivery of new services. The best-practice framework is found to be predictive of performance improvement in samples in both the UK and USA, but the model better fits the USA than UK data. We analyze the UK data to identify alternative configurations. Four system configurations are identified: project-based; mass customization; cellular; and organic-technical. Each has a different combination of organization, processes, tools and systems which offer different performance advantages. The results provide an opportunity for updating the typologies of operations and adapting them to include services, and begin to challenge the notion of any universal 'best practice' management or organization of new product or service development.service industry, performance improvement, best-practice, alternative system configurations

The impact of lean practices on inventory turnover

Lean manufacturing (LM) is currently enjoying its second heyday. Companies in several industries are implementing leanpractices to keep pace with the competition and achieve better results. In this article, we will concentrate on how companies can improve their inventoryturnover performance through the use ofleanpractices. According to our main proposition, firms that widely apply leanpractices have higher inventoryturnover than those that do not rely on LM. However, there may be significant differences in inventoryturnover even among lean manufacturers depending on their contingencies. Therefore, we also investigate how various contingency factors (production systems, order types, product types) influence theinventoryturnoveroflean manufacturers. We use cluster and correlation analysis to separate manufacturers based onthe extent of their leanness and to examine the effect of contingencies. We acquired the data from the International Manufacturing Strategy Survey (IMSS) in ISIC sectors 28–35

Privacy Management and Optimal Pricing in People-Centric Sensing

With the emerging sensing technologies such as mobile crowdsensing and Internet of Things (IoT), people-centric data can be efficiently collected and used for analytics and optimization purposes. This data is typically required to develop and render people-centric services. In this paper, we address the privacy implication, optimal pricing, and bundling of people-centric services. We first define the inverse correlation between the service quality and privacy level from data analytics perspectives. We then present the profit maximization models of selling standalone, complementary, and substitute services. Specifically, the closed-form solutions of the optimal privacy level and subscription fee are derived to maximize the gross profit of service providers. For interrelated people-centric services, we show that cooperation by service bundling of complementary services is profitable compared to the separate sales but detrimental for substitutes. We also show that the market value of a service bundle is correlated with the degree of contingency between the interrelated services. Finally, we incorporate the profit sharing models from game theory for dividing the bundling profit among the cooperative service providers.Comment: 16 page

Selection, tinkering and emergence in complex networks: crossing the land of tinkering

Complex biological networks have very different origins than technologic ones. The latter involve extensive design and, as engineered structures, include a high level of optimization. The former involve (in principle) contingency and structural constraints, with new structures being incorporated through tinkering with previously evolved modules or units. However, the observation of the topological features of different biological nets suggests that nature can have a limited repertoire of ”attractors” that essentially optimize communication under some basic constraints of cost and architecture or that allow the biological nets to reach a high degree of homeostasis. Conversely, the topological features exhibited by some technology graphs indicate that tinkering and internal constraints play a key role, in spite of the ”designed” nature of these structures. Previous scenarios suggested to explain the overall trends of evolution are re-analyzed in light of topological patterns.Peer ReviewedPostprint (author's final draft

Magnetoencephalography in Stroke Recovery and Rehabilitation

Magnetoencephalography (MEG) is a non-invasive neurophysiological technique used to study the cerebral cortex. Currently, MEG is mainly used clinically to localize epileptic foci and eloquent brain areas in order to avoid damage during neurosurgery. MEG might, however, also be of help in monitoring stroke recovery and rehabilitation. This review focuses on experimental use of MEG in neurorehabilitation. MEG has been employed to detect early modifications in neuroplasticity and connectivity, but there is insufficient evidence as to whether these methods are sensitive enough to be used as a clinical diagnostic test. MEG has also been exploited to derive the relationship between brain activity and movement kinematics for a motor-based brain-computer interface. In the current body of experimental research, MEG appears to be a powerful tool in neurorehabilitation, but it is necessary to produce new data to confirm its clinical utility

The performance of space – exploring social and spatial phenomena of interaction patterns in an organisation.

It is often proposed that the design of the physical workplace influences social interaction and therefore organisational behaviour in one way or the other. Yet there is little accordance among scholars on how exactly the relationship between the social space and the social structure of an organisation is constituted. In order to explore this relationship, we combine an interpretive, phenomenological approach with a correlational, syntactic approach. Using the example of a workplace environment studied on multiple layers as well as in detail we propose that physical space influences the formation of social structure and organisational behaviour in manifold, but analytically tractable ways. The application of qualitative and quantitative methods in tandem proves fruitful for understanding the complex phenomena that characterise the emergence of organisational culture