Citizens’ Adoption of Digital Technologies during COVID-19

The spread of Coronavirus disease 2019 (COVID-19) has affected both governments and businesses worldwide. Besides lives loss and disease, COVID-19 causes reduction in economic growth and increase in the unemployment rate, companies’ bankruptcy, and the workload of healthcare. Governments and businesses have relied heavily on the digital technologies to eliminate or at least reduce the spread and effect of COVID-19. Therefore, individuals (as citizens requiring government services, employees working in either public or private sectors, or costumers having goods or services) were only able to accomplish their tasks through digital technologies. COVID-19 effect has implications on many research fields, including information systems. Prior studies that investigated the adoption of digital technologies have focused on technological, personal, and/or institutional factors. This work-in-progress paper attempts to explore the digital technologies adoption through the lens of COVID-19. This research uses the grounded theory. This work-in-progress paper presents research methodology and expected contributions

ICT alternative for primary care delivery in Indonesia : a proposal

This paper proposes a new research program and presents a current analysis of the potential of health information systems (HIS) to improve primary care delivery in rural Indonesia. A new HIS will be implemented to facilitate patient centred primary care and to support the interactions and collaborations between three types of participants including the patient, their doctors and pharmacist in Malang, Indonesia. A tetradic relationship between the new HIS and three participants (patient, doctors, and pharmacist) is examined through the lens of the actor network theory (ANT) with a view to form a new healthcare service delivery model for primary care providers in Indonesia. Based on this model, a network of primary care providers would share the patient medical records (PMR) and provide collaborative care programs to promote healthy life styles, prevent diseases, and to manage chronic disease care more effectively and efficiently.<br /

Service oriented architecture (SOA) implementation framework for heterogeneous information systems integration

Heterogeneous information systems (IS) creates difficulties to automatically integrate data in different IS environment. These situations have increased operating and maintenance costs as well as wasteful data storage, which is caused by data redundancy. Since the emerging of Service Oriented Architecture (SOA), the latest trend in IS development, many researchers have proposed various SOA conceptual models and frameworks. The main objective behind these efforts was to provide a guideline for a successful SOA adoption. In Malaysia, higher learning institutions have taken some initiatives to implement SOA-based systems to improve the quality of IS performance. However, most of the existing SOA frameworks available are still lacking of good design to support an integration of heterogeneous IS. In order to fill this gap, this study was conducted to seek for an opportunity to enhance the existing SOA implementation frameworks of heterogeneous IS integration. A consolidation of the existing related frameworks and consensus from experts yield a new SOA framework. A case study approach in a Malaysia public university was applied to test and validate the framework by conducted prototyping experiments with the focus on several student information systems. The evaluation from the users shows that the proposed framework has met SOA criteria like service based, data update in real time and accessibility. This finding has been proven with successful prototype experiments. With the findings and results of this study, an enhancement of SOA implementation framework was fulfilled by focusing on integrating heterogeneous IS. This is a new contribution SOA domain in the context of heterogeneous IS integration in Malaysia public universities

Looking back to tomorrow : research, teaching and practice in IS

This position paper reflects on experiences in information systems practice, teaching and research, and considers the relevance of the recent trend to design thinking. It argues for the importance of maintaining an eclectic approach to the content, methods and hoped for outcomes of information systems education.<br /

Making sense of business intelligence : proposing a socio-technical framework for improved decision making in not-for-profit organisations

The authors of this paper argue that human intuition alone cannot be relied upon for strategic decision making in today&rsquo;s business environment and that quality data intelligence is an imperative. The proposed project described in this paper is research-in-progress, action design research (ADR), to implement an appropriate information systems (IS) enabling enhanced organisational decision making. ADR is a new research method that draws on action research and design research in an organisational setting. In phase 1 of the project, a sociotechnical &lsquo;sense-making&rsquo; approach is used to gather and analyse information and decision needs in a not-for-profit (NFP) association, Connections ACT. In phase 2, requirements are designed and modelled to build a conceptual framework that guides NFPs in improving business performance and reporting capability. Phase 3 is the evaluative stage when the framework is reflected upon and refined, with intervention in the organisation&rsquo;s processes as a promising outcome.<br /

Deriving Design Knowledge for eLearning Companions to Support International Students

International students often have difficulties in getting connected with other students (from their host country), or in fully understanding the lectures due to barriers such as interacting in a foreign language or adjusting to a new campus. eLearning Companions (eLCs) act as virtual friends, accompany students with dialog-based support for learning and provide individual guidance. We contribute to the lack of prescriptive design knowledge for that specific use case by deriving 16 design principles for eLCs and transferring them into an expository instantiation along the Design Science Research paradigm. We build upon 14 identified literature requirements and 15 condensed user requirements resulting from an empirical study with 76 Chinese-speaking exchange students at a German university. Our objective is to extend the knowledge base and support scientists and practitioners in eLC design for non-native students to initiate further research and discussion

A BPM-Systems Architecture That Supports Dynamic and Collaborative Processes

Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. However, the current combination of functionality, concepts and characteristics in BPMSs is very much based on an industrial-based view of the economy while western economies are rapidly moving towards an information and service economy in which the ratio of knowledge workers is rising dramatically. Compared to the ‘old’ type of worker the knowledge worker is typically highly educated, used to collaborating with other knowledge workers and less likely to be sensitive to a controlling style of management in the execution of his or her work. While many organizations are initiating business process improvement projects to improve their processes, this is done with BPM-systems that are based on an old paradigm and therefore unable to support dynamic and collaborative processes. In this paper we propose a new architecture for BPM-systems that include functionality to support knowledge workers in their dynamic and collaborative activities and processes

THEORETICAL STABILITY OF INFORMATION SYSTEMS DESIGN THEORY EVALUATIONS BASED UPON HABERMAS’S DISCOURSE THEORY

A challenge in Information Systems Design Science Research (ISDSR) is the evaluation of constructed Information Systems Design Theories. March and Smith (1995, p. 254) state that “significant difficulties … result from the fact that artifact performance is related to the environment in which it operates.” Therefore, it is nearly impossible to achieve stable knowledge of the utility of ISDSR artifacts. This is a severe problem because—as in each scientific discipline—it should be able to show that there is progress in ISDSR. In this paper, we propose an approach for improving the stability of knowledge of the utility of ISDSR artifacts. We focus on instability resulting from the social setting of an evaluation context. By applying Habermas’s Discourse Theory, we show why a separation of stakeholder types is essential for gaining stable knowledge on the utility of ISDTs

REMOVING THE POSITIVIST STRAIGHT JACKET FROM INFORMATION SYSTEMS DESIGN SCIENCE RESEARCH

Information Systems Design Science (ISDS) as a research community is limited by a small number of research frameworks with considerable influence. The small triad of influential ISDS research, consisting of Walls, et al (1992), March and Smith (1995), and Hevner et al (2004) have primarily limited ISDS research to the positivist paradigm and the IT artefact. In contrast, Herbert Simon\u27s intentions for design science never had such restrictions and intended a broader perspective. This essay explores Simon?s intentions for design science, the Simonian stream of thought that includes The Sciences of the Artificial, as well as much of his most notable research, and offers an informed view of design science in the tradition of Rortyian neopragmatism