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Where Are My Intelligent Assistant's Mistakes? A Systematic Testing Approach
Intelligent assistants are handling increasingly critical tasks, but until now, end users have had no way to systematically assess where their assistants make mistakes. For some intelligent assistants, this is a serious problem: if the assistant is doing work that is important, such as assisting with qualitative research or monitoring an elderly parent’s safety, the user may pay a high cost for unnoticed mistakes. This paper addresses the problem with WYSIWYT/ML (What You See Is What You Test for Machine Learning), a human/computer partnership that enables end users to systematically test intelligent assistants. Our empirical evaluation shows that WYSIWYT/ML helped end users find assistants’ mistakes significantly more effectively than ad hoc testing. Not only did it allow users to assess an assistant’s work on an average of 117 predictions in only 10 minutes, it also scaled to a much larger data set, assessing an assistant’s work on 623 out of 1,448 predictions using only the users’ original 10 minutes’ testing effort
A methodology for the capture and analysis of hybrid data: a case study of program debugging
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Towards Accountable AI: Hybrid Human-Machine Analyses for Characterizing System Failure
As machine learning systems move from computer-science laboratories into the
open world, their accountability becomes a high priority problem.
Accountability requires deep understanding of system behavior and its failures.
Current evaluation methods such as single-score error metrics and confusion
matrices provide aggregate views of system performance that hide important
shortcomings. Understanding details about failures is important for identifying
pathways for refinement, communicating the reliability of systems in different
settings, and for specifying appropriate human oversight and engagement.
Characterization of failures and shortcomings is particularly complex for
systems composed of multiple machine learned components. For such systems,
existing evaluation methods have limited expressiveness in describing and
explaining the relationship among input content, the internal states of system
components, and final output quality. We present Pandora, a set of hybrid
human-machine methods and tools for describing and explaining system failures.
Pandora leverages both human and system-generated observations to summarize
conditions of system malfunction with respect to the input content and system
architecture. We share results of a case study with a machine learning pipeline
for image captioning that show how detailed performance views can be beneficial
for analysis and debugging
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