Design Fiction Diegetic Prototyping: A Research Framework for Visualizing Service Innovations

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.Purpose: This paper presents a design fiction diegetic prototyping methodology and research framework for investigating service innovations that reflect future uses of new and emerging technologies. Design/methodology/approach: Drawing on speculative fiction, we propose a methodology that positions service innovations within a six-stage research development framework. We begin by reviewing and critiquing designerly approaches that have traditionally been associated with service innovations and futures literature. In presenting our framework, we provide an example of its application to the Internet of Things (IoT), illustrating the central tenets proposed and key issues identified. Findings: The research framework advances a methodology for visualizing future experiential service innovations, considering how realism may be integrated into a designerly approach. Research limitations/implications: Design fiction diegetic prototyping enables researchers to express a range of ‘what if’ or ‘what can it be’ research questions within service innovation contexts. However, the process encompasses degrees of subjectivity and relies on knowledge, judgment and projection. Practical implications: The paper presents an approach to devising future service scenarios incorporating new and emergent technologies in service contexts. The proposed framework may be used as part of a range of research designs, including qualitative, quantitative and mixed method investigations. Originality: Operationalizing an approach that generates and visualizes service futures from an experiential perspective contributes to the advancement of techniques that enables the exploration of new possibilities for service innovation research

The Experience of a Lifetime: Interactive Digital Experience Beyond the Screen

Screen-based digital experience design is blooming among the local businesses in Metro Vancouver along with the increased pervasiveness of information technologies, new digital products in contemporary society. However, there are significantly fewer cases and related businesses around tangible interactive digital experience in which tangible objects and physical spaces replace the screen as the site of interaction. This thesis project aims to explore the specialties of the tangible interactive experience compared to the digital experience on the screen or in the virtual space. Additionally, the author investigates how to leverage user experience design methodologies in the process of designing an experimental interactive experience. In this practice-based exploration, the author prototyped four interactive digital experiences using different interactive technologies and tools tailored to different use case scenarios: 1. an interactive offline retail experience, 2. a “magical” and playful painting, 3. a room-scale interactive installation, and 4. an immersive meditation activity. These projects illustrate and explore the implementation of tangible interactions into digital experience design. During the development process, the author applied several user experience design methodologies in the projects – including field research, interviews, questionnaires, and design probes – to develop a workable framework designing tangible interactive experiences throughout the research project. The author aims to outline key implications of applying principles of user experience design to the field of tangible interactive environments. In the process, the author argues that tangible interactive design is indispensable in a successful and engaging digital experience, and thus worth investing in and exploring further in Vancouver’s marketplace

Emerging Materials & Technologies

The book focuses on four exemplified EM&Ts areas as results of the methods, gaps and issues related to their teaching methods. The four areas are: Experimental Wood-Based EM&Ts, Interactive Connected Smart (ICS) Materials Wearable-based, Carbon-based & Nanotech EM&Ts and Advanced Growing. It provides the setting up of a common/ novel method to teaching EM&Ts: to create new professional in young students, and to develop new guidelines and approach

A framework for the design, prototyping and evaluation of mobile interfaces for domestic environments

The idea of the smart home has been discussed for over three decades, but it has yet to achieve mass-market adoption. This thesis asks the question Why is my home not smart? It highlights four main areas that are barriers to adoption, and concentrates on a single one of these issues: usability. It presents an investigation that focuses on design, prototyping and evaluation of mobile interfaces for domestic environments resulting in the development of a novel framework. A smart home is the physical realisation of a ubiquitous computing system for domestic living. The research area offers numerous benefits to end-users such as convenience, assistive living, energy saving and improved security and safety. However, these benefits have yet to become accessible due to a lack of usable smart home control interfaces. This issue is considered a key reason for lack of adoption and is the focus for this thesis. Within this thesis, a framework is introduced as a novel approach for the design, prototyping and evaluation of mobile interfaces for domestic environments. Included within this framework are three components. Firstly, the Reconfigurable Multimedia Environment (RME), a physical evaluation and observation space for conducting user centred research. Secondly, Simulated Interactive Devices (SID), a video-based development and control tool for simulating interactive devices commonly found within a smart home. Thirdly, iProto, a tool that facilitates the production and rapid deployment of high fidelity prototypes for mobile touch screen devices. This framework is evaluated as a round-tripping toolchain for prototyping smart home control and found to be an efficient process for facilitating the design and evaluation of such interfaces

A Mixed Reality Approach to 3D Interactive Prototyping for Participatory Design of Ambient Intelligence

Ambient Intelligence (AmI in short) is a multi-disciplinary approach aimed at enriching physical environments with a network of distributed devices in order to support humans in achieving their everyday goals. However, in current research and development, AmI is still largely considered within the engineering domain bearing undeveloped relationship with architecture. The fact that architecture design substantially aims to address the requirements of supporting people in carrying out their everyday life activities, tasks and practices with spatial strategies. These are common to the AmI’s objectives and purposes, and we aim at considering the possibilities or even necessities of investigating the potential design approach accessible to an architectural context. For end users, AmI is a new type of service. Designing and evaluating the AmI experience before resources are spent on designing the processes and technology needed to eventually run the service can save large amounts of time and money. Therefore, it is essential to create an environment in which designers can involve real people in trying out the service design proposals as early as possible in the design process. Existing cases related to stakeholder engaged design of AmI have primarily focused on engineering implementation and generally only present final outcome to stakeholders for user evaluation. Researchers have been able to build AmI prototypes for design communication. However, most of these prototypes are typically built without the involvement of stakeholders and architects in their conceptual design stage. Using concepts solely designed by engineers may not be user centric and even contain safety risks. The key research question of this thesis is: “How can Ambient Intelligence be designed through a participatory process that involves stakeholders and prospective users?" The thesis consists of the following five components: 1) Identification of a novel participatory design process for modelling AmI scenarios; 2) Identification of the requirements to support prototyping of AmI design, resulting in a conceptual framework that both "lowers the floor" (i.e. making it easier for designers to build the AmI prototypes) and "raises the ceiling" (i.e. increasing the ability of stakeholders and end users to participate in the design process deeply); i 3) Prototyping an experimental Mixed Reality Modelling (MRM in short) platform to facilitate the participatory design of AmI that supports the requirements, design process, and scenarios prototyping; 4) Case study of applying MRM platform to participatory design of a Smart Laser Cutting Workshop(LCW in short) which used to evaluate the proposed MRM based AmI design approach. The result of the research shows that the MRM based participatory design approach is able to support the design of AmI effectively

An aesthetics of touch: investigating the language of design relating to form

How well can designers communicate qualities of touch? This paper presents evidence that they have some capability to do so, much of which appears to have been learned, but at present make limited use of such language. Interviews with graduate designer-makers suggest that they are aware of and value the importance of touch and materiality in their work, but lack a vocabulary to fully relate to their detailed explanations of other aspects such as their intent or selection of materials. We believe that more attention should be paid to the verbal dialogue that happens in the design process, particularly as other researchers show that even making-based learning also has a strong verbal element to it. However, verbal language alone does not appear to be adequate for a comprehensive language of touch. Graduate designers-makers’ descriptive practices combined non-verbal manipulation within verbal accounts. We thus argue that haptic vocabularies do not simply describe material qualities, but rather are situated competences that physically demonstrate the presence of haptic qualities. Such competencies are more important than groups of verbal vocabularies in isolation. Design support for developing and extending haptic competences must take this wide range of considerations into account to comprehensively improve designers’ capabilities