The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia

This study examines the mediating effect of perceived usefulness on the relationship between tax service quality (correctness, response time, system support) and continuance usage intention of e-filing system in Malaysia. A total of 116 data was analysed using Partial Least Squared Method (PLS). The result showed that Perceived Usefulness has a partial mediating effect on the relationship between tax service quality (Correctness, Response Time) with the continuance usage intention and tax service quality (correctness) has significant positive relationship with continuance usage intention. Perceived usefulness was found to be the most important predictor of continuance usage intentio

Modelling the determinants of electronic tax filing services’ continuance usage intention

The success of electronic filing services largely depends on their continuance usage. This study examines the factors affecting the continuance usage intention of the online tax filing services in Mauritius. An integrated model comprising Trust Theory and Information System Success Model (ISSM) is applied to assess the continuance usage behaviour of e-filing systems. The model has been extended by adding two additional variables: Perceived Usefulness and Perceived Risk. The model was tested using a sample of 315 users of e-filing services in Mauritius. A structural equation modelling technique using partial least square structural equation modelling verified the hypotheses. The results reveal that the continuance usage intention of an electronic tax filing system is influenced by Perceived Usefulness, User Satisfaction, and Service Quality. However, Perceived Risk does not influence the continuance usage intention of e-filing systems since the importance of Perceived Risk diminishes as trust in the e-service provider increases. The theoretical and practical implications derived fromthe findings of this study are also discussed. This paper makes several contributions to the literature on electronic tax filing systems

Continuance usage intention and its antecedents on using OVO e-wallet application in Denpasar

This study aims to explain the effect of information quality, perceived privacy protection, perceived security protection on trust, and its effect on continuance intention to use OVO in Denpasar. This research was conducted in Denpasar, using 139 respondents. This study uses Structural Equation Modelling (SEM) analysis techniques with the Partial Least Square approach. This study shows that information quality has a positive and significant effect on trust. Perceived privacy protection has a positive and significant effect on trust and continuance usage intention. Perceived security protection has a positive and significant effect on trust and continuance usage intention. Also, this study also shows that trust has a positive and significant effect on continuance usage intention. Information quality was found that have no significant effect on the continuance usage intention

Why Mobile Money Users Keep Increasing? Investigating the Continuance Usage of Mobile Money Services in Tanzania

This study examined factors that affect continuance usage of mobile money services in Tanzania. The Theory of Planned Behavior was adopted as a theoretical foundation of the study. The theory was further extended by including the constructs of perceived cost, perceived trust and satisfaction as determinants of mobile money service continuance usage behaviour. A total of 309 valid and reliable responses collected using questionnaires were used for data analysis. The data were analysed using Structural Equation Modeling (SEM) approach. The findings depict that perceived trust, attitude and perceived behavioral control have significant influence on continuance behavioral intention while perceived trust, satisfaction and continuance behavioral intention have significant influence on continuance usage behavior. The study provides a number of useful implications for scholars and policy makers which could be used to enhance and provide sustainable mobile money services to users

A Research on Factors Influencing Online Education Users’ Continuance Usage Intention

With the rapid development of Internet and mobile Internet technology, and the popularization of intelligent terminal and high speed Internet service, online learning as a new educational mode gradually gains its popularity. The purpose of this paper is to study the influencing factors of users' continuance usage intention in online education platform. Based on the Expectation Confirmation Model (ECM) of information system and the Technology Acceptance Model (TAM), the theoretical model of the influencing factors of user's intention to use continuously is constructed. The SEM analysis method is used to verify the validity of the model. According to the results, users’ continuance intention model built demonstrates acceptable model fit, which indicates the assumed path relationship accords with the data collected. User satisfaction, perceived usefulness, perceived ease of use and social influence are factors directly influencing the users’ continuance usage intention. Keywords: Online education, User behavioral, Continuance usage intention, SE

Go Digital! Determinants of Continuance Usage of Mobile Payment Apps: Focusing on the Mediating Role of Gamification

Background: COVID-19 spread over the last two years has been instrumental in shifting physical banking transactions to mobile-based banking transactions. Recently, M-payments have dominated online and point-of-sale (POS) transactions in the Asia-pacific region. Therefore, there was a need to study the factors influencing M-payments. This research has been conducted to determine the significant factors influencing the usage and continuance usage of M-payment apps in an emerging country and particularly how gamified features enhance the usage of M-payments apps.is study is based on the perspectives of the Unified theory of acceptance and use of technology (UTAUT2) and information system success (ISS) theory, and it adds three new determinants—trust, gamified features, and continued use of mobile payments to better explain and forecast users\u27 behavioral intentions and continued use of mobile payment applications (M-payments apps). Method: The research has employed two studies on sample data from young users of M-payment apps (n=898), the dataset was analyzed through structural equation modelling for mediation and moderation analysis in study one. The second study was grounded through Vignette experiments to analyze the effects of the degree of gamified features on the continued usage of M-payments. Results: The results reported that behavioral intention to adopt, and usage of mobile payments are significantly mediated by gamified features and gamified features are partially mediating continuance usage of M-payments. Trust is the key to enabling continuance usage amongst the users of M-payments. These findings extend the understanding of users’ continuance intention in the context of payments apps. Conclusion: This study would be helpful in presenting insights for the M-payments service providers and the associated banks to develop strategy for the continuance usage of mobile payment apps

Determinants of e-banking continuance usage in Jordanian banks

The present study is an endeavour to investigate the relationship of factors influencing the customers in regard to the continuance usage of e-banking in Jordan based on the Technology Continuance Theory (TCT). It started with an investigation of individual factors on customers’ continuance usage of e-banking in Jordan, namely (i) perceived confirmation, (ii) perceived usefulness, and (iii) perceived ease of use. It also investigated the mediating effects of attitude and satisfaction on the relationship of the aforementioned individual factors and customers’ continuance usage of e-banking. Subsequently, the moderating effects of Big Five personality traits (extraversion, openness to experience, agreeableness, conscientiousness, and neuroticism) on the relationship between satisfaction and continuance usage of ebanking were investigated. Quantitative approach was applied for the present study and 823 questionnaires were collected from the bank customers who were selected using multistage sampling technique. Multivariate data normality tests, descriptive statistics, and structural equation modelling (SEM) were used for data analysis. The proposed model of the present study supported the results, revealing a significant direct relationship of the relationship between perceived confirmation, perceived usefulness, perceived ease of use, and attitude with the continuance usage of ebanking. The results showed a partial mediating effect of attitude on the relationship between perceived usefulness, perceived ease of use, and continuance usage of ebanking, while satisfaction failed to function as a mediator. Additionally, the results indicated a significant moderating effect of extraversion, openness to experience, agreeableness, and conscientiousness on the relationship between satisfaction and continuance usage of e-banking – only neuroticism failed to function as a moderator. On the one hand, five out of 19 tested hypotheses were rejected. The present study also raised an ongoing debate in organisational studies related to the continuance usage of e-banking, making it noteworthy for the e-banking customers and bank managers in Jordan to understand the significant factors which directly or indirectly affect the continuance usage of e-banking. The implications for research and practice, limitations, future research, and conclusion are discussed at the end of this study

The Influence of Cognitive Trust and Familiarity on Adoption and Continued Use of Smartphones: An Empirical Analysis

In the information-driven and application rich environment of smartphones, power is closer to the user than ever before and it has the potential of helping them become more effective and efficient. Smartphones have become increasingly important for companies to create strategic opportunities and competitive advantage by adding value for its stakeholders and improving efficiency. Technological advances in smartphones have led to increased mobile applications and implications for theory and practice since they create strategic opportunities and competitive advantage by adding value for customers and improving efficiency through the use of mobile technologies. Understanding the factors that influence the continuance in usage of smartphones in globally distributed teams is extremely helpful because knowledge on how to balance requirements and strategic interests effectively is extremely scarce in existing business model literature. To date, there are no published studies that have investigated the influence of cognitive trust and familiarity on smartphone continuance usage. To fill this gap in the literature, we developed our model based on the Visual Perception Theories as its theoretical foundation. Our model indicates that both familiarity with a smartphone and cognitive trust in integrity of a smartphone have a positive and significant effect on smartphone continuance usage. Also, our study shows factors that influence smartphone continuance usage through cognitive trust. These findings support the Visual Perception Theories

The Influence of Cognitive Trust and Familiarity on Adoption and Continued Use of Smartphones: An Empirical Analysis

In the information-driven and application rich environment of smartphones, power is closer to the user than ever before and it has the potential of helping them become more effective and efficient. Smartphones have become increasingly important for companies to create strategic opportunities and competitive advantage by adding value for its stakeholders and improving efficiency. Technological advances in smartphones have led to increased mobile applications and implications for theory and practice since they create strategic opportunities and competitive advantage by adding value for customers and improving efficiency through the use of mobile technologies. Understanding the factors that influence the continuance in usage of smartphones in globally distributed teams is extremely helpful because knowledge on how to balance requirements and strategic interests effectively is extremely scarce in existing business model literature. To date, there are no published studies that have investigated the influence of cognitive trust and familiarity on smartphone continuance usage. To fill this gap in the literature, we developed our model based on the Visual Perception Theories as its theoretical foundation. Our model indicates that both familiarity with a smartphone and cognitive trust in integrity of a smartphone have a positive and significant effect on smartphone continuance usage. Also, our study shows factors that influence smartphone continuance usage through cognitive trust. These findings support the Visual Perception Theories