Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

Introduction to the new usability

This paper introduces the motivation for and concept of the "new usability" and positions it against existing approaches to usability. It is argued that the contexts of emerging products and systems mean that traditional approaches to usability engineering and evaluation are likely to prove inappropriate to the needs of "digital consumers." The paper briefly reviews the contributions to this special issue in terms of their relation to the idea of the "new usability" and their individual approaches to dealing with contemporary usability issues. This helps provide a background to the "new usability" research agenda, and the paper ends by posing what are argued to be the central challenges facing the area and those which lie at the heart of the proposed research agenda

User evaluation outside the lab: the trial of Físchlár-News

A user study of Físchlár-News system was conducted in Spring 2004 with 16 users, each user using the system for a 1-month period. Físchlár-News is an experimental online news archive that incorporates various automatic content-based video indexing techniques and a news story recommender algorithm to process and index the daily 9 o’clock broadcast news from TV and allows its users to browse, search, be recommended, and play news stories on a conventional web browser. Pre and post-trial questionnaires, interaction logging and incident diary methods collected both qualitative and quantitative usage data during the trial period. While the details of the findings from this evaluation is reported elsewhere, in this paper we report the details of the methodology taken and our experience of conducting this evaluation

Designing an interface for a digital movie browsing system in the film studies domain

This article explains our work in designing an interface for a digital movie browsing system in the specific application context of film studies. The development of MOVIEBROWSER2 follows some general design guidelines based on an earlier user study with film studies students at Dublin City University. These design guidelines have been used as an input to the MOVIEBROWSER2 system design. The rationale for the interface design decisions has been elaborated. An experiment has been carried out among film studies student, together with a one-semester trial deployment. The results show positive feedback and a better performance in the students’ essay outcome with higher perceived satisfaction level

Físchlár on a PDA: handheld user interface design to a video indexing, browsing and playback system

The Físchlár digital video system is a web-based system for recording, analysis, browsing and playback of TV programmes which currently has about 350 users. Although the user interface to the system is designed for desktop PCs with a large screen and a mouse, we are developing versions to allow the use of mobile devices to access the system to record and browse the video content. In this paper, the design of a PDA user interface to video content browsing is considered. We use a design framework we have developed previously to be able to specify various video browsing interface styles thus making it possible to design for all potential users and their various environments. We can then apply this to the particulars of the PDA's small, touch-sensitive screen and the mobile environment where it will be used. The resultant video browsing interfaces have highly interactive interfaces yet are simple, which requires relatively less visual attention and focusing, and can be comfortably used in a mobile situation to browse the available video contents. To date we have developed and tested such interfaces on a Revo PDA, and are in the process of developing others

Video Conferencing - User Interface with a Remote Control for TV-sets

By using Axis pan/tilt/zoom cameras it is possible to create a simple, high quality video conference system, without the need for a separate computer to control the system. This can be achieved by connecting the camera to a standard television set and utilize open standards like the HDMI feature Con- sumer Electronics Control (CEC). With CEC it should be possible to control the system using a standard TV remote control, thus moving a major part of the user interaction to an external device. Though this approach has its ben- efits by removing the need for Axis to provide a separate remote control, it also sets higher requirements on the user interface. Especially with regards to the usability since TV remote controls differ in many ways depending on the manufacturer. A user interface with a TV remote control solution has been prototyped and implemented demonstrating a peer-to-peer video conference system. This was done through the use of on-screen displays, an iterative design process with multiple usability tests and an evaluation of similar video conference products as a basis. The test results shows that a prototype with high usability was cre- ated which the users felt confident using

Future bathroom: A study of user-centred design principles affecting usability, safety and satisfaction in bathrooms for people living with disabilities

Research and development work relating to assistive technology 2010-11 (Department of Health) Presented to Parliament pursuant to Section 22 of the Chronically Sick and Disabled Persons Act 197

Content-Based Video Retrieval in Historical Collections of the German Broadcasting Archive

The German Broadcasting Archive (DRA) maintains the cultural heritage of radio and television broadcasts of the former German Democratic Republic (GDR). The uniqueness and importance of the video material stimulates a large scientific interest in the video content. In this paper, we present an automatic video analysis and retrieval system for searching in historical collections of GDR television recordings. It consists of video analysis algorithms for shot boundary detection, concept classification, person recognition, text recognition and similarity search. The performance of the system is evaluated from a technical and an archival perspective on 2,500 hours of GDR television recordings.Comment: TPDL 2016, Hannover, Germany. Final version is available at Springer via DO

TRECVID 2008 - goals, tasks, data, evaluation mechanisms and metrics

The TREC Video Retrieval Evaluation (TRECVID) 2008 is a TREC-style video analysis and retrieval evaluation, the goal of which remains to promote progress in content-based exploitation of digital video via open, metrics-based evaluation. Over the last 7 years this effort has yielded a better understanding of how systems can effectively accomplish such processing and how one can reliably benchmark their performance. In 2008, 77 teams (see Table 1) from various research organizations --- 24 from Asia, 39 from Europe, 13 from North America, and 1 from Australia --- participated in one or more of five tasks: high-level feature extraction, search (fully automatic, manually assisted, or interactive), pre-production video (rushes) summarization, copy detection, or surveillance event detection. The copy detection and surveillance event detection tasks are being run for the first time in TRECVID. This paper presents an overview of TRECVid in 2008