Communities of practice as a tool to support the GCIO function

A Community of Practice (CoP) allows practitioners of a clearly defined domain to share knowledge, experience,and best practices. It provides a social context for practitioners,often distributed across multiple organizations,and emerged over the last few decades as a fundamental mechanism for knowledge sharing, management,and generation within organizations. Best practices, innovations,and solutions to shared problems first emerge within CoPs. These are, and must be perceived as, an investmentin organizations’ future and competitiveness.Establishing a CoP is a straightforward process, the most challenging factor being the recruitment of members to attain critical mass. The challenge is to maintain the CoP active, with members contributing with high quality, innovative content. Increasing a CoP’smedium / long-termsurvival probabilities requires careful planning to avoid incurringinsome well-known pitfalls.This paper proposes and discusses a set of nine guidelines for establishing and maintaining a community of practice within the context of Electronic Governance (EGOV) and Government Chief Information Officers (GCIO). This research was motivated by the initiative of the government of a developing country. Results are based on a review of the relevant literature, together with the detailed analysis of interviews to members or coordinators of large communities of practice. This analysis was further validated against the opinions of public servantsdirectly involved on EGOV-GCIO-related functions during two focus groups meetingsSmartEGOV: Harnessing EGOV for Smart Governance (Foundations, Methods, Tools) NORTE-01-0145-FEDER-000037, supported by Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (EFDR

Establishing government chief information officer systems

Effective Information Technology (IT) leadership is critical for achieving a good alignment between business needs and IT means of an organization. In the public sector, IT leadership is increasingly realized through the Government Chief Information Officer (GCIO) function, typically established by governments based on local circumstances and emerging needs. This makes peer-learning about the working of such systems and their transfer between different government contexts challenging. To address this concern, the authors introduced earlier a GCIO System - a set of inter-related activities to guide governments in gradually establishing, operating and sustaining the GCIO function. Based on a common conceptual model of the GCIO function, this paper defines a methodology for conducting the readiness assessment part of the GCIO System. The methodology comprises a set of assessment areas and a step-wise process to conduct assessment in these areas. The paper also shares the experience in applying this methodology in practice, and proposes how the assessment could inform the execution of other activities of the GCIO System

The performance of government information technology officers in e-government policy implementation.

The purpose of this research is to investigate the performance of the Government Information Technology Officers (GITOs) in the implementation of e-government policy during the last decade. The CIOs in the South African public sector are referred to as GITOs, the position in government departments that was established by a Cabinet memorandum in the year 2000. By 2001, the South African government developed an e-government policy framework which presents the basis for implementation of e-government initiatives by several stakeholders including the GITOs. A qualitative study was undertaken based on the case study of four national departments to determine the performance of the GITOs in the implementation of this policy. The literature review has pointed out several hindrances to the implementation of e-government initiatives and critical success factors that are to be in place to ensure successful implementation. The findings identifies the barriers for the GITOs to implement the e-government policy to include, weak policy, lack of strategic leadership, critical ICT skills, infrastructure, uncoordinated funding and low levels of e-readiness by departments. The analysis categorised the factors into six themes, i.e. ICT governance framework, leadership, organisational structural arrangement, digital divide (infrastructure and access) and integration of services and systems. The analysis of the findings and lessons from the literature review constituted the basis for policy recommendations in the last chapter

Strategy and Model of Socialization of Draft E-Government Law to Citizens (G2C)

The United Nations ranks e-government and e-participation in various countries to measure the success of democratization. The wave of global spatial participation demands a social response in building a responsive legal order. Socialization of the Draft Law with the Website was annulled as a strategy to open a mouthpiece for accountable and responsive public aspirations. Resistance in the community becomes unavoidable because there is an inappropriate gap between the drafting of the bill and the aspirations of the people. This paper has succeeded in revealing the process of absorbing the aspirations of the people in the socialization of the draft law. Then explore strategies and models of participatory socialization of the current e-Government to Citizens-based Draft Law in Indonesia using the Netnographic method accompanied by testing through the Nvivo application. The findings of the absorption of people's aspirations based on e-government have been running but are not effective. This is evidenced by the fact that there are still bills that have not absorbed the aspirations of using e-participation. These deficiencies were answered by redesigning the formulation of the PUU Simas and “My Participation” so that the harmonization and simplification of the bill could be integrated

Risk Management in Environment, Production and Economy

The term "risk" is very often associated with negative meanings. However, in most cases, many opportunities can present themselves to deal with the events and to develop new solutions which can convert a possible danger to an unforeseen, positive event. This book is a structured collection of papers dealing with the subject and stressing the importance of a relevant issue such as risk management. The aim is to present the problem in various fields of application of risk management theories, highlighting the approaches which can be found in literature

Surmounting Boundaries: Closing The Governance Gap Governance Arrangements In Public Sector Ict Shared Services

Hundreds of millions of dollars of public money have been spent creating Public Sector ICT Shared Services (PSISS) based on expectations of improved customer service and cost reduction. Unfortunately, the promised benefits have often failed to materialise and governance has been identified as a barrier to PSISS success. The research first locates the concerns that governance, and in particular arrangements for governing PSISS, is contributing to PSISS failure in the academic and practice literatures on PSISS governance. Our current knowledge of PSISS governance is principally informed by literature from three domains: management, public administration and information systems. These domains, to an extent, exist in silos with unique traditions, perspectives and knowledge claims. As a result, how it informs the governance of PSISS could be at best unhelpful and even confusing to practitioners. This state of knowledge is not assisted by “how to govern” guides that obscure their different theoretical origins and do not appear to address the complexity of PSISS governance. Despite this apparent lack of coherent frameworks in the academic and practice literatures, practitioners are expected to use this literature to develop governance arrangements and perform effective PSISS governance. This lack of coherence led me to ask my first research question: How do practitioners perceive PSISS governance in practice? Exploring how PSISS governance occurs in practice through the lived experience of PSISS governance practitioners led me to select grounded theory as an appropriate methodology and research design to examine 20 years of governance practice for an electronic identity (E-ID) PSISS in New Zealand. My grounded theory of practice enabled construction of a public sector governance model to explore vertical and collaborative governance arrangements through three perspectives: system strategy, delivery and assurance. The model has been extended to provide a system-wide public sector governance lens, which was used to reflexively explore current academic literature and seven practitioner informed critical public sector governance issues to answer my refined secondary research question: How have governance arrangements addressed critical issues in public sector governance

DISASTER MANAGEMENT AND COMMUNITY WARNING SYSTEMS: INTER-ORGANISATIONAL COLLABORATION AND ICT INNOVATION.

Emergency Services Agencies (ESA) are required to co-operate and collaborate on a regular basis to provide their communities with warning information about disasters and incidents. Community Warning Systems (CWS) are a vital component of ESA operations as there are many different types of disasters and emergency incidents of varying complexity and uncertainty, which in turn directly influence the type of CWS that should be employed by an ESA for any particular incident. This paper outlines research conducted into CWS in New South Wales (NSW) state government ESA that highlights that a unified approach to the assessment, development, deployment and use of CWS. This approach could be utilised by governments at federal, state and local levels for cross border and jurisdictional management of ESA informational, ICT and process resources. Such an approach would assist government in better targeting expenditure on CWS and using ICT in an innovative manner. This research also highlights that when developing and deploying a CWS, there should be careful consideration of a number of background contextual issues such as: stakeholder involvement, incident complexity; utilisation of multi-ICT delivery platforms for economies of scale; integration of multi-ESA operational, community, communication and ICT requirements for shared direction; and development of an ICT architecture for building learning capabilities and skills of stakeholders

電子政府サービスの品質評価 : ベトナムの事例

早大学位記番号:新7118早稲田大

Central government: results of the 2012/13 audits (volume 2)

This report presents the aggregate results from my audits of central government agencies for 2012/13. It also sets out my observations on those results for government departments, tertiary education institutions, and Crown entities. I will publish separate reports on the health sector, schools, and State-owned enterprises later this year. My auditors issued 669 audit reports for central government agencies. Of these, 557 were standard reports, which means that the auditors were able to obtain reasonable assurance that the audited information is free from material misstatement. The other 112 were non-standard audit reports (containing a modified opinion or an explanatory paragraph, or both), the reasons for which varied widely. Central government agencies sought better ways of delivering public services under ongoing financial constraint. Some agencies have continued to adjust to new systems and structures from mergers in recent years. When organisations\u27 structures change, the management and financial control environments are often at increased risk, especially when functions from different organisations are brought together. We have looked at the treatment of assets, liabilities, and business-critical information, and how public entities subject to structural change manage the risks of fraud. Overall, public entities are appropriately identifying and managing risks associated with organisational change. The size and investment in physical assets throughout the public sector is significant. The Crown owns $110 billion of property, plant, and equipment. Our audits have found that the performance of public entities in managing assets is mixed. Public entities need to better manage the risks of deferred maintenance and improve how they report the condition of assets to decision-makers. Problems with the security and management of private and sensitive information were highlighted in 2012/13 by some high-profile breaches of information security. This report also includes a section on observations arising from our auditing of information systems throughout central government. The audit work is carried out as part of our annual audits. The purpose is to test and provide assurance on the underlying systems and controls necessary to produce the information that appears in the financial statements. This report also describes our analysis of the financial statements of selected central government agencies. It shows that government departments, Crown research institutes, and other Crown entities are planning and aligning their financial resources to help ensure that services are stable, resilient, and sustainable. Crown entities and government departments show the greatest consistency over time, which could be because of the greater number of entities, the stability of their operating environments, and/or ongoing consequences for Crown research institutes that followed a taskforce review in 2010. Generally, central government agencies are responding to the range of challenges facing them by maintaining the systems and controls necessary to ensure that they manage public expenditure well

Indigenous Prehistoric Pottery And Technology In Peninsular Malaysia.

Pottery represents one of prehistoric man's most tangible products.Its universal occurrence and its relatively imperishable nature has made it an important "tool" for archaeologists to reconstruct past cultures and also to use it as an indicator of a cultural stage i.e. the "Neolithic"