The Focal Determinants of Service Fairness and Service Recovery Satisfaction in Cloud Computing

The purpose of this study is to analyze the implications of service fairness on satisfaction recovery in business relationships. Adopting a service fairness perspective on cloud computing business directs suppliers’ focus in business relationships towards engaging with their customers’ service recovery satisfaction. In the article it is demonstrated that a service fairness perspective is multi-dimensional (structural and social), enabling the creation of recovery satisfaction, which enhances continued usage of cloud computing system. This perspective enables marketers to better understand how to develop and extend structural and social service fairness through equally service delivery and fair treatment relevant to their businesses

Understanding the determinants of Cloud Computing adoption in Saudi healthcare organisations

Cloud Computing is an evolving information technology paradigm that impacts many sectors in many countries. Although Cloud Computing is an emerging technology there is little in the literature concerning its application in the Saudi healthcare sector. This paper examines and identifies the factors that will influence the adoption of Cloud Computing in Saudi healthcare organisations. The study integrates the TOE (Technology–Organization–Environment) framework with the Information System Strategic Triangle (IS Triangle) and the HOT-fit (Human–Organization–Technology) model to provide a holistic evaluation of the determinants of Cloud Computing adoption in healthcare organisations. Of the five perspectives examined in this study, the Business perspective was found to be the most important followed by the Technology, Organisational and Environmental perspectives and finally the Human perspective. The findings of the study showed that the five most important factors influencing the adoption of Cloud Computing in this context are soft financial analysis, relative advantage, hard financial analysis, attitude toward change and pressure from partners in the business ecosystem. This study identifies the critical factors for both practitioners and academics that influence Cloud Computing adoption decision-making in Saudi healthcare

Cloud Services Adoption: An Exploratory Investigation

Cloud computing enables customers to rent IT when needed. From technology\u27s point of view, the advent of cloud computing finally makes the long-held idea of computing as a utility to be realized. However, from business’ perspective, the acceptance of cloud computing depends not only on the technology availability, but more on the business readiness. A systematic approach to evaluate the business value of adopting cloud services for potential users is needed. Following Diffusion of innovation theory, and by interviewing five companies, we identified three important factors and one moderating variable that may influence firms\u27 intention of adopting cloud services. We then collected data from 200 firms to examine the validity of the proposed model. Our findings indicate that perceived benefits and business concerns are the primary two factors when a firm evaluates its cloud adoption. Nevertheless, environment pressure from trading partners becomes the main driver to their final adoption

The Business Perspective on Cloud Computing - A Literature Review of Research on Cloud Computing

This literature review synthesized the existing research on cloud computing from a business perspective by investigating 60 sources. It integrates their results in order to offer an overview about the existing body of knowledge. Using an established framework our results are structured according to the four dimensions following: cloud computing characteristics, adoption determinants, governance mechanisms, and business impact. This work reveals a shifting focus from technological aspects to a broader understanding of cloud computing as a new IT delivery model. There is a growing consensus about its characteristics and design principles. Unfortunately, research on factors driving or inhibiting the adoption of cloud services, as well as research investigating its business impact empirically, is still limited. This may be attributed to cloud computing being a rather recent research topic. Research on structures, processes and employee qualification to govern cloud services is at an early stage as well

Security Dynamics of Cloud Computing

This paper explores various dimensions of cloud computing security. It argues that security concerns of cloud computing need to be addressed from the perspective of individual stakeholder. Security focuses of cloud computing are essentially different in terms of its characteristics and business model. Conventional way of viewing as well as addressing security such as ‘bolting-in’ on the top of cloud computing may not work well. The paper attempts to portray the security spectrum necessary for enterprizes to understand the dynamics of cloud computing security, the relationships between security requirements of different stakeholders at different levels of abstraction, and the challenges it poses. The paper is expected to shed some lights on concerns as well as dynamics of cloud computing security

Quo Vadis IT Infrastructure: Decision Support for Cloud Computing Adoption From a Business Perspective (29)

Many IT organizations are confronted with the question whether to modernize their IT infrastructure. While most data centers run on a virtualized environment, Cloud Computing technology emerges with new characteristics on fast provision of standardized resources in a scalable IT infrastructure. Public cloud vendors offer IT services on demand, so that IT organizations do not have to operate their own hardware. Moreover, private cloud architectures gain influence, claiming to provide flexible and elastic IT infrastructure. The paper at hand guides the strategic decision for adoption of Cloud Computing on IT infrastructure. Therefore, we first introduce a taxonomy for IT infrastructure encompassing a technological and a sourcing perspective. Second, we evaluate selective areas of the taxonomy adopting the SWOT framework to understand both opportunities and challenges of Cloud Computing for IT infrastructure from a business perspective

Adoption of Cloud Computing by Firms in Kenya: The Role of Institutional Pressures

While there is substantial literature on the adoption of IT innovations based on utility computing, there is a dearth of studies on cloud computing adoption by business organizations. Given that cloud computing adoption has been steadily increasing in Kenya, this study aim to investigate the determinants of cloud computing adoption from an institutional perspective. The relationship between institutional pressures and cloud computing adoption was evaluated and tested using structural equation modelling (PLS SEM). A firm level cross sectional survey was conducted on a sample of 93 firms in the financial, manufacturing, and ICT sectors. The results indicate that coercive and normative pressures have a significant positive relationship with cloud computing adoption. The hypothesis that mimetic pressures have a relationship with cloud computing adoption was not supported. A major implication of this study is that professional and standards bodies do influence technology adoption through normative pressures

Cloud Computing Economics: Democratization And Monetization Of Services

Cloud computing is a modality for providing computer services via the Internet, by incorporating ubiquitous access through a web browser for the execution of single-function applications, such as those available as office suites, and comprehensive enterprise line-of-business applications pieced together from components residing in varying Internet locations.  This paper covers the democratization and monetization of software services and uses cloud computing as the primary delivery vehicle.  Cloud computing represents a contextual shift in how computers are provisioned and accessed.  There is opportunity and value in cloud computing for providers, ISVs, and customers.  The subject is covered from an economic perspective for each of the groups

Security Challenges and Policies in Cloud Computing for Services

Cloud computing is becoming most emerging trend in IT industry. With its potential growth and lucrative services cloud computing has acquired mass market in the industry large enterprises running their business on the cloud. A greater acceptance of public cloud by various businesses has given it a wide popularity, strengthening of public cloud security is big milestone. The article talks about cloud computing and its service models and deployment models. Different threats have been discovered in recent years. Database security in public cloud raised some critical issues for cloud service provider.Further, various security issues and policies related to cloud computing also discussed. Findings emphasis that rapid adaptation to the clouds have increased concerns on a critical issue for successive growth of communication technology and information security. From a cloud security perspective, a number of unexplored risks and challenges are faced by cloud because of migration, causing degradation of the effectiveness of traditional protection mechanisms