Government Augmented Intelligence - The Use of AI to Improve Citizen Relationship Management

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceArtificial Intelligence (AI) is increasingly influencing everyday life and has become a key technology for government to improve citizen relationship management (CitRM): to establish, strengthen and boost the connection and interaction between public administration and citizens, in order to improve public service delivery and achieve effectiveness and efficiency. However, constraints such as the lack of awareness and knowledge regarding the potential of AI can explain the absence of a deeper adoption of this technological breakthrough. Thus, the aim of this study is to provide a better understanding of the abilities and possible uses of AI, more specifically how it can contribute to government augmented intelligence to improve CitRM. For this purpose to be achieved, this dissertation follows a Design Science Research methodology. A theoretical framework is performed on Artificial Intelligence and Government, and a systematic literature review is carried out to disclose relevant applications of AI in government. On the basis of the knowledge acquired, it is proposed a framework with a succinct set of recommendations that provides concrete information on possible AI-based applications and solutions to be adopted and used in Portuguese local government, namely at municipal level. Interviews with local government decision makers and experts in local government relationship with citizens confirm the usefulness and relevance of the framework and its possibility to provide a clear view on how AI can be used to improve CitRM. Despite a few concerns on challenges, opportunities such as optimising processes, improving and modernising public services, promoting citizen engagement and improving the relationship between citizens and municipalities were recognised by interviewees. This way, while helping public administration deal with the complexity surrounding Artificial Intelligence, the framework is expected to promote and underpin the adoption of AI solutions in government. Moreover, by adding knowledge to the use of AI in government, it is expected an intense scientific research and progress on the subject

Museum of Contemporary Commodities: a research performance

The materialities and injustices of the 'prolific present' are overwhelming, making attention to the production, consumption and disposal of 'stuff' an urgent matter of concern. Presenting as automatic and only partially visible, creatively constructive acts of ‘dataveillance’ are integral to this explosion of stuff; conditioning our daily lives as milieus of consumption that channel profit to the propertied classes, often with socially and environmentally damaging consequences (Gabrys 2016, van Dijck, 2014, Tsing, 2013). Constructing the agency to intervene in these socio-technical valuing practices and cultural performances, requires us to consider our roles in those performances, as much as theorising the constituting structures, strategies, and (in)justices of their production. The Museum of Contemporary Commodities is an art geography research performance that is both a collaboratively produced dramaturgy of valuing, and an experiment in public curation as transformative process (Heathfield 2016, Graeber, 2013, Richter 2017). The project manifests as a series of digitally networked hacks, prototypes and events that attempt to configure new alignments between the social, material and digital that are localised and mobile, stable and reconfigurable, familiar and new (Suchman et al., 2002). These are art geographies as collectively produced critical making and social practices, which encourage audience-as-participant move from 'automatic' taking part in the unfolding immanence of the world, to feeling it more deeply. By extension attending to and caring for the ethical and political implications, and the material things that participation produces (Cull, 2011, Puig de la Bellacasa 2012)

Good bot vs. bad bot: Opportunities and consequences of using automated software in corporate communications

The paper attempts to lay a foundation for research on the use of bots in corporate communications. The first step is to identify opportunities and challenges that may offer starting points for future regulations. In this research project, expert interviews were conducted in the form of guideline-based telephone interviews. A total of ten experts from the scientific community and experts from the practical field were interviewed. Following this, a qualitative-reductive content analysis was conducted with the aim of building categories and hypotheses based on them. The results show that experts from the scientific community and practical field clearly see advantages for corporate communications, but also highlight hurdles and ethical challenges that are currently seen as a major barrier to the use of bots. In this context, experts mention, among other things, the assumption of structured routine tasks, ensuring efficiency and quality in corporate communications, cost efficiency and relieving employees. On the other hand, weaknesses, like the lack of transparency, data protection and loss of control arise. Results clearly show that the ethical perspective has to be taken into account. In this context, data protection, the question of responsibility and possible manipulation intentions are particularly worth mentioning

Strategic plan for the travel mobile app: The NoQ

This Master thesis pretends to develop a detailed strategic plan for the innovative idea of the NoQ mobile travel application. The main purpose of this plan is to examine the feasibility and viability of the project. In order to achieve this, several fundamental steps have been taken. First, the key concepts for this thesis, such as tourism, visitor attractions and smart tourism, were identified and explained for their better understanding and unification. After that, a micro and macro analysis of the market in which the project will be implemented was conducted. To deepen the investigation, an internal evaluation of the company was carried out and the level of its competitiveness was examined. The knowledge and data obtained in the first part of the thesis were used in the following functional part. This section defines the future objectives of the strategic plan, as well as, the development strategy that includes the mission, vision, values and critical success factor of the NoQ. The final chapter contains the project implementation plan, including marketing activities shown by means of the Marketing Mix, along with the company organizational structure and schedule of operations for setting up the business. Furthermore, this section specifies the NoQ’s key resources, which have been broken down into human, physical, intellectual and financial resources. Finally, the implementation requirements for establishing a company and additional legal requirements have been defined.A presente dissertação de mestrado pretende desenvolver um plano estratégico detalhado para a aplicação móvel de viagens NoQ. O principal objetivo deste plano é estudar a viabilidade deste projeto. Para isso, várias etapas fundamentais foram tomadas. Primeiramente, os conceitos-chave para elaborar esta tese, como o turismo, as atrações turísticas e o turismo inteligente, foram identificados e explicados em detalhe para uma melhor compreensão. Seguidamente, foram realizadas uma micro e macro análise do mercado em que o projeto estará integrado. Para aprofundar a análise, foi realizada uma avaliação interna da empresa e foi também analisado o seu nível de competitividade. Os conhecimentos e dados obtidos na primeira parte da tese foram utilizados na parte subsequente da tese. Esta secção define os objetivos futuros do plano estratégico, bem como a estratégia de desenvolvimento que inclui a missão, visão, valores e fator crítico de sucesso do NoQ. O capítulo final contém o plano de implementação do projeto, incluindo as ações de marketing apresentadas por meio do Marketing Mix, juntamente com a estrutura organizacional da empresa e o cronograma de operações para a implantação do negócio. Além disso, esta seção especifica os recursos-chave do NoQ, que foram divididos em recursos humanos, físicos, intelectuais e financeiros. Por último, foram definidos os requisitos de implementação para o estabelecimento de uma empresa e os requisitos legais adicionais

Practices of using Rapid Response Collecting by Ukrainian museums in wartime

Social activity and public involvement in participatory practices, and the creation of civic spaces on the basis of the museum have become relevant for the formation of the concept of a modern museum. Such practices are especially important in times of crisis when history is being documented online and the Rapid Response Collecting (RRC) method is becoming widespread. Modern war discourse requires the newest forms of archiving and description because the recording of history is complicated by the volatility of the military situation, the movement of large flows of displaced persons, and the departure of citizens abroad. The Ukrainian experience of documenting the war is examined in the article taking the example of the ATO Museum (an acronym for anti-terrorist operation) in Dnipro and the online Museum of Civilian Voices. It is important for us to pay attention to the national peculiarities of the codification of collective memory through individual experience and life stories during the full-scale military aggression against Ukraine, and to show the newest forms of presenting the evidence of war

From So Far to So Close. Addressing the Refugee Phenomenon: History, Sociology, Technology

European project Enhancing Social Cohesion through Sharing the Cultural Heritage of Forced Migrations - SO-CLOSELa Conferència internacional "From So Far to So Close. Addressing the Refugee Phenomenon: History, Sociology, Technology" es va celebrar en format virtual els dies 15 i 16 de juny de 2020. La primera taula rodona "History of Refugees in the 20th Century" va incloure les següents intervencions: 1. Violence, Civil War and Female Forced Displacement : the case of Trikeri (Greece) / Magda Fitili -- 2. After the war. Communist mass violence and forced displacements in Eastern Europe after 1945 / Virgiliu Ţârău -- 3. Mass Violence and Displacement during the 1990s from former Yugoslavia: On Overview with a focus onBosnia and Herzegovina / Dženeta Karabegović -

Communicating the Past in the Digital Age: Proceedings of the International Conference on Digital Methods in Teaching and Learning in Archaeology (12-13 October 2018)

Recent developments in the field of archaeology are not only progressing archaeological fieldwork but also changing the way we practise and present archaeology today. As these digital technologies are being used more and more every day on excavations or in museums, this also means that we must change the way we approach teaching and communicating archaeology as a discipline. This volume presents the outcome of a two-day international symposium on digital methods in teaching and learning in archaeology held at the University of Cologne in October 2018. Specialists from around the world share their views on the newest developments in the field of archaeology and the way we teach these with the help of archaeogaming, augmented and virtual reality, 3D reconstruction and many more

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research

Shaping a view on the influence of technologies on sustainable tourism

To date, tourism is the fastest growing industry globally, but one of the least developed in terms of environmentally sustainable practices. However, only a small portion of documents elaborate on how the introduction of new technologies can impact a more sustainable development route for tourism. This study’s objective is to provide an overview on literature state‐of‐the‐art related to sustainable tourism and technological innovations, offering insights for further advancing this domain. We employ a bibliometric analysis and a comprehensive review of 139 articles, collected from Web of Science and Scopus databases, for the purpose of: (i) exploring and discussing the most relevant contributions in the publication network: (ii) highlighting key issues and emerging topics; (iii) uncovering open questions for the future. Our findings reveal contradictory views on the risks and benefits of technology adoption. Artificial intelligence, internet of things, circular economy, big data, augmented and virtual reality emerge as major trends. Five work streams are identified and described, leading to a broader perspective on how technology can shape the future of sustainable tourism. Relevant theoretical and managerial implications are derived. Finally, a research agenda is proposed as guidance for future studies addressing the outcomes of digital disruption on sustainable tourism.info:eu-repo/semantics/publishedVersio