Champagne training on a beer budget

[Abstract]: When confronted by rapidly escalating costs for End User Computing (EUC) training and support, the Gold Coast City Council (GCCC) - the local government authority for Australia’s premier tourist destination - took a proactive stance by adopting a low-cost strategy. This strategy has now been in place for about six years and, as shown in this case study, is reaping rewards in terms of productivity increases and technology diffusion. After identifying an appropriate theoretical perspective for the study, this paper describes the EUC training approach taken at GCCC, and investigates its impact on the productivity of the 1500 person workforce. Both the trainees and the trainers were surveyed to evaluate fully this low-cost strategy. Related social issues of empowering the stakeholders are examined and recommendations are made to ensure that this approach will continue to provide champagne training on a beer budget

Broadband Residential Multimedia Systems as a Training and Learning Tool

This research proposes the use of emerging interactive multimedia residential networks as a training and learning delivery tool. Such a system is currently being built to create a national information infrastructure. However there are many technical and social problems that need to be addressed before this becomes a reality. We specifically show that using such a network can be effective, convenient and cut costs tremendously over other traditional methods of training delivery

Lessons from Implementation of a Web Site for the Israeli Citizen\u27s Advice Bureau

Web-based services for the public raise some questions regarding the interaction between technology and social contexts in the public sector: Can the internet be harnessed to affect the flow of information from bureaucracy to the citizenry, making it two way rather than one? Are internet services just for yuppies? Will such services be just in English? Should public services on the internet expect to change linguistically, organizationally, conceptually, in response to the audiences they expect to serve? This paper, in an attempt to address such questions, presents a case study, about the web site of The Israeli Citizen Advice Bureau, a government agency that provides the public with information about rights, social benefits, government services, and civil obligations

On-Site Technology Training for Small, Rural Michigan Businesses

Connect Michigan has been leading the way to bring the economic and quality of life benefits of broadband to all Michigan residents. This report explored the opportunity for hands-on, on-site technology training for Michigan small businesses and suggests a model for local implementation

A study of the influences of computer interfaces and training approaches on end user training outcomes

Effective and efficient training is a key factor in determining the success of end user computing (EUC) in organisations. This study examines the influences of two application interfaces, namely icons and menus, on training outcomes. The training outcomes are measured in terms of effectiveness, efficiency and perceived ease of use. Effectiveness includes the keystrokes used to accomplish tasks, the accuracy of correct keystrokes, backtracks and errors committed. Efficiency includes the time taken to accomplish the given tasks. Perceived ease of use rates the ease of the training environment including training materials, operating system, application software and associated resources provided to users. In order to facilitate measurement, users were asked to nominate one of two approaches to training, instruction training and exploration training that focussed on two categories of users, basic and advanced. User category was determined based on two questionnaires that tested participants\u27 level of knowledge and experience. Learning style preference was also included in the study. For example, to overcome the criticisms of prior studies, this study allowed users to nominate their preferred interfaces and training approaches soon after the training and prior to the experiment. To measure training outcomes, an experiment was conducted with 159 users. Training materials were produced and five questionnaires developed to meet the requirements of the training design. All the materials were peer reviewed and pilot tested in order to eliminate any subjective bias. All questionnaires were tested for statistical validity to ensure the applicability of instruments. Further, for measurement purposes, all keystrokes and time information such as start time and end time of tasks were extracted using automated tools. Prior to data analysis, any \u27outliers\u27 were eliminated to ensure that the data were of good quality. This study found that icon interfaces were effective for end user training for trivial tasks. This study also found that menu interfaces were easy to use in the given training environment. In terms of training approaches, exploration training was found to be effective. The user categorisation alone did not have any significant influence on training outcomes in this study. However, the combination of basic users and instruction training approach was found to be efficient and the combination of basic users and exploration training approach was found to be effective. This study also found out that learning style preference was significant in terms of effectiveness but not efficiency. The results of the study indicates that interfaces play a significant role in determining training outcomes and hence the need for training designers to treat application interfaces differently when addressing training accuracy and time constraints. Similarly, this study supports previous studies in that learning style preferences influence training outcomes. Therefore, training designers should consider users\u27 learning style preferences in order to provide effective training. While categories of user did not show any significant influence on the outcomes of this study, the interaction between training approaches and categories of users was significant indicating that different categories of users respond to different training approaches. Therefore, training designers should consider the possibility of treating differently those with and without experience in EUC applications. For example, one possible approach to training design would be to hold separate training sessions. In summary, this study has found that interfaces, learning styles and the combination of training approaches and categories of users have varying significant impact on training outcomes. Thus the results reported in this study should help training designers to design training programs that would be effective, efficient and easy to use