Mobile content personalisation using intelligent user profile approach

As there are several limitations using mobile internet, mobile content personalisation seems to be an alternative to enhance the experience of using mobile internet. In this paper, we propose the mobile content personalisation framework to facilitate collaboration between the client and the server. This paper investigates clustering and classification techniques using K-means and Artificial Neural Networks (ANN) to predict user's desired content and WAP pages based on device's listed-oriented menu approach. We make use of the user profile and user's information ranking matrix to make prediction of the desired information for the user. Experimental results show that it can generate promising prediction. The results show that it works best when used for predicting 1 matched menu item on the screen

A Machine Learning Approach For Opinion Holder Extraction In Arabic Language

Opinion mining aims at extracting useful subjective information from reliable amounts of text. Opinion mining holder recognition is a task that has not been considered yet in Arabic Language. This task essentially requires deep understanding of clauses structures. Unfortunately, the lack of a robust, publicly available, Arabic parser further complicates the research. This paper presents a leading research for the opinion holder extraction in Arabic news independent from any lexical parsers. We investigate constructing a comprehensive feature set to compensate the lack of parsing structural outcomes. The proposed feature set is tuned from English previous works coupled with our proposed semantic field and named entities features. Our feature analysis is based on Conditional Random Fields (CRF) and semi-supervised pattern recognition techniques. Different research models are evaluated via cross-validation experiments achieving 54.03 F-measure. We publicly release our own research outcome corpus and lexicon for opinion mining community to encourage further research

An IVR call performance classification system using computational intelligent techniques

Speech recognition adoption rate within Interactive Voice Response (IVR) systems is on the increase. If implemented correctly, businesses experience an increase of IVR utilization by customers, thus benefiting from reduced operational costs. However, it is essential for businesses to evaluate the productivity, quality and call resolution performance of these self-service applications. This research is concerned with the development of a business analytics for IVR application that could assist contact centers in evaluating these self-service IVR applications. A call classification system for a pay beneficiary IVR application has been developed. The system comprises of field and call performance classification components. ‘Say account’, ‘Say amount’, ‘Select beneficiary’ and ‘Say confirmation’ field classifiers were developed using Multi-Layer Perceptron (MLP) Artificial Neural Network (ANN), Radial Basis Function (RBF) ANN, Fuzzy Inference System (FIS) as well as Support Vector Machine (SVM). Call performance classifiers were also developed using these computational intelligent techniques. Binary and real coded Genetic Algorithm (GA) solutions were used to determine optimal MLP and RBF ANN classifiers. These GA solutions produced accurate MLP and RBF ANN classifiers. In order to increase the accuracy of the call performance RBF ANN classifier, the classification threshold has been optimized. This process increased the classifier accuracy by approximately eight percent. However, the field and call performance MLP ANN classifiers were the most accurate ANN solutions. Polynomial and RBF SVM kernel functions were most suited for field classifications. However, the linear SVM kernel function is most accurate for call performance classification. When compared to the ANN and SVM field classifiers, the FIS field classifiers did not perform well. The FIS call performance classifier did outperform the RBF ANN call performance network. Ensembles of MLP ANN, RBF ANN and SVM field classifiers were developed. Ensembles of FIS, MLP ANN and SVM call performance classifiers were also implemented. All the computational intelligent methods considered were compared in relation to accuracy, sensitivity and specificity performance metrics. MLP classifier solution is most appropriate for ‘Say account’ field classification. Ensemble of field classifiers and MLP classifier solutions performed the best in ‘Say amount’ field classification. Ensemble of field classifiers and SVM classifier solutions are most suited in ‘Select beneficiary’ and ‘Say confirmation’ field classifications. However, the ensemble of call performance classifiers is the preferred classification solution for call performance

From Frequency to Meaning: Vector Space Models of Semantics

Computers understand very little of the meaning of human language. This profoundly limits our ability to give instructions to computers, the ability of computers to explain their actions to us, and the ability of computers to analyse and process text. Vector space models (VSMs) of semantics are beginning to address these limits. This paper surveys the use of VSMs for semantic processing of text. We organize the literature on VSMs according to the structure of the matrix in a VSM. There are currently three broad classes of VSMs, based on term-document, word-context, and pair-pattern matrices, yielding three classes of applications. We survey a broad range of applications in these three categories and we take a detailed look at a specific open source project in each category. Our goal in this survey is to show the breadth of applications of VSMs for semantics, to provide a new perspective on VSMs for those who are already familiar with the area, and to provide pointers into the literature for those who are less familiar with the field

Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class