Experiences in Integrated Multi-Domain Service Management

Increased competition, complex service provision chains and integrated service offerings require effective techniques for the rapid integration of telecommunications services and management systems over multiple organisational domains. This paper presents some of the results of practical development work in this area, detailing the technologies and standards used, the architectural approach taken and the application of this approach to specific services. This work covers the integration of multimedia services, broadband networks, service management and network management, though the detailed examples given focus specifically on the integration of services and service management

Engineering telecommunication services with SDL

If formal techniques are to be more widely accepted then they should evolve as current software engineering approaches evolve. Current techniques in the development of distributed systems use interface definition languages (IDLs) as a basis for the underlying communication and also as an abstraction tool. Object-oriented technologies [6] and the idea of engineering software through frameworks [5] are also widely accepted approaches in developing software. In this paper we show how the formal specification language SDL and associated tool support have been applied in the TOSCA1 project to engineer telecommunication services using these current techniques

Telecommunication Services Engineering- Definitions, Architectures and Tools

This paper introduces telecommunication services engineering through a definition of services, of network architectures that run services, and of methods, techniques and tools used to develop services. We emphasize the Intelligent Network (IN), the Telecommunication Management Network (TMN) and TINA architecture

The Impact of the Internet on Telecommunication Architectures

The ever-growing popularity of the Internet is dramatically changing the landscape of the communications market place. The two separate worlds of the Internet and Telecommunications are converging. The respective advantages of the two environments are being integrated to fulfill the promise of the information super-highways. In this paper, we examine the impact of the Internet on the main telecommunication architectures, namely the IN, the TMN and TINA. There are two new tendencies for implementing telephony services in combination with the Internet: running part of the control sys tem over the Internet, or conveying both the user data and the control information over the Internet. We examine these two trends, and elaborate on possible ways of salvaging the best parts of the work achieved by the TINA-Consortium in the Internet context

Integration of Internet and Telecommunications- An Architecture for Hybrid Services

In this article, we propose an architecture for hybrid services, i.e., services that span many network technologies, such as the Public Switched Telephone Network (PSTN), cellular networks and networks based on the Internet Protocol (IP). These services will play an important role in the future because they leverage on the existing infrastructures, rather than requiring new and sophisticated mechanisms to be deployed. We explore a few issues related to hybrid services and propose a platform, as well as a set of components, to facilitate their creation and deployment. The existing infrastructure is only required to generate specific events when requests for hybrid services are detected. We present the design of a service layer, based on Java, that handles the treatment of these special requests. Our service layer is provided with a set of generic components realized according to the JavaBeans model. We illustrate the strength of our architecture by discussing two hybrid-service examples: a calendar service and a call forwarding service

A Generic Network and System Management Framework

Networks and distributed systems have formed the basis of an ongoing communications revolution that has led to the genesis of a wide variety of services. The constantly increasing size and complexity of these systems does not come without problems. In some organisations, the deployment of Information Technology has reached a state where the benefits from downsizing and rightsizing by adding new services are undermined by the effort required to keep the system running. Management of networks and distributed systems in general has a straightforward goal: to provide a productive environment in which work can be performed effectively. The work required for management should be a small fraction of the total effort. Most IT systems are still managed in an ad hoc style without any carefully elaborated plan. In such an environment the success of management decisions depends totally on the qualification and knowledge of the administrator. The thesis provides an analysis of the state of the art in the area of Network and System Management and identifies the key requirements that must be addressed for the provisioning of Integrated Management Services. These include the integration of the different management related aspects (i.e. integration of heterogeneous Network, System and Service Management). The thesis then proposes a new framework, INSMware, for the provision of Management Services. It provides a fundamental basis for the realisation of a new approach to Network and System Management. It is argued that Management Systems can be derived from a set of pre-fabricated and reusable Building Blocks that break up the required functionality into a number of separate entities rather than being developed from scratch. It proposes a high-level logical model in order to accommodate the range of requirements and environments applicable to Integrated Network and System Management that can be used as a reference model. A development methodology is introduced that reflects principles of the proposed approach, and provides guidelines to structure the analysis, design and implementation phases of a management system. The INSMware approach can further be combined with the componentware paradigm for the implementation of the management system. Based on these principles, a prototype for the management of SNMP systems has been implemented using industry standard middleware technologies. It is argued that development of a management system based on Componentware principles can offer a number of benefits. INSMware Components may be re-used and system solutions will become more modular and thereby easier to construct and maintain

An Architecture for the Integration of Internet and Telecommunication Services

In this paper, we propose an architecture for hybrid services, i.e., services that span many network technologies, especially the PSTN and the Internet. These services will play an important role in the future, because they leverage on the existing infrastructures, rather than requiring brand-new and sophisticated mechanisms to be deployed. We explore a few issues related to hybrid services and propose a platform, as well as a set of components, to facilitate their creation and deployment. The existing infrastructure is only required to generate specific events when requests for hybrid services are detected. We present the design of s service layer, based on Java, that handles the treatment of these special requests. Our service layer is provided with a set of generic components realized as Java Beans. Hence, we can provide hybrid services without changing the existing infrastructure. We illustrate this strength of our architecture by discussing the call forwarding service

COMPONENT TECHNOLOGIES AND THEIR IMPACT UPON SOFTWARE DEVELOPMENT

Software development is beset with problems relating to development productivity, resulting in projects delivered late and over budget. While the term software engineering was first introduced in the late sixties, its current state reflects no other engineering discipline. Component-orientation has been proposed as a technique to address the problems of development productivity and much industrial literature extols the benefits of a component-oriented approach to software development. This research programme assesses the use of component technologies within industrial software development. From this assessment, consideration is given to how organisations can best adopt such techniques. Initial work focuses upon the nature of component-orientation, drawing from the considerable body of industrial literature in the area. Conventional wisdom regarding componentorientation is identified from the review. Academic literature relevant to the research programme focuses upon knowledge regarding the assessment of software technologies and models for the adoption of emergent technologies. The method pays particular attention to literature concerning practitioner focussed research, in particular case studies. The application of the case study method is demonstrated. The study of two industrial software development projects enables an examination of specific propositions related to the effect of using component technologies. Each case study is presented, and the impact of component-orientation is each case is demonstrated. Theories regarding the impact of component technologies upon software development are drawn from case study results. These theories are validated through a survey of practitioners. This enabled further examination of experience in component-based development and also understanding how developers learn about the techniques. A strategy for the transfer of research findings into organisational knowledge focuses upon the packaging of previous experience in the use of component-orientation in such a way that it was usable by other developers. This strategy returns to adoption theories in light of the research findings and identifies a pattern-based approach as the most suitable for the research aims. A pattern language, placed in the context of the research programme, is developed from this strategy. Research demonstrates that component-orientation undoubtedly does affect the development process, and it is necessary to challenge conventional wisdom regarding their use. While component-orientation provides the mechanisms for increased productivity in software development, these benefits cannot be exploited without a sound knowledge base around the domain