Rating Prediction in Conversational Task Assistants with Behavioral and Conversational-Flow Features

Predicting the success of Conversational Task Assistants (CTA) can be critical to understand user behavior and act accordingly. In this paper, we propose TB-Rater, a Transformer model which combines conversational-flow features with user behavior features for predicting user ratings in a CTA scenario. In particular, we use real human-agent conversations and ratings collected in the Alexa TaskBot challenge, a novel multimodal and multi-turn conversational context. Our results show the advantages of modeling both the conversational-flow and behavioral aspects of the conversation in a single model for offline rating prediction. Additionally, an analysis of the CTA-specific behavioral features brings insights into this setting and can be used to bootstrap future systems

Investigating Correlations of Automatically Extracted Multimodal Features and Lecture Video Quality

Ranking and recommendation of multimedia content such as videos is usually realized with respect to the relevance to a user query. However, for lecture videos and MOOCs (Massive Open Online Courses) it is not only required to retrieve relevant videos, but particularly to find lecture videos of high quality that facilitate learning, for instance, independent of the video's or speaker's popularity. Thus, metadata about a lecture video's quality are crucial features for learning contexts, e.g., lecture video recommendation in search as learning scenarios. In this paper, we investigate whether automatically extracted features are correlated to quality aspects of a video. A set of scholarly videos from a Mass Open Online Course (MOOC) is analyzed regarding audio, linguistic, and visual features. Furthermore, a set of cross-modal features is proposed which are derived by combining transcripts, audio, video, and slide content. A user study is conducted to investigate the correlations between the automatically collected features and human ratings of quality aspects of a lecture video. Finally, the impact of our features on the knowledge gain of the participants is discussed

Representing Mathematical Concepts Associated With Formulas Using Math Entity Cards

We introduce Math Entity Cards, a modified version of existing Entity Cards specifically tailored for Math Information Retrieval. Math Entity Cards help connect formulas to titles and description and make the navigation between formulas and text related to formulas, seamless. These cards are populated from a new knowledge base, created by extracting and combining formulas, titles and descriptions from three different sources, Wikidata, Wiktionary & ProofWiki. We demonstrate a novel approach of using entity cards for auto-complete by integrating our cards into a Math-Aware Search Interface: MathSeer. This helps create a new ecosystem for consuming information during formula editing and search. We design and conduct a human experiment, in a math information retrieval setting and find statistical evidence for the usefulness of individual card components

Automatic understanding of multimodal content for Web-based learning

Web-based learning has become an integral part of everyday life for all ages and backgrounds. On the one hand, the advantages of this learning type, such as availability, accessibility, flexibility, and cost, are apparent. On the other hand, the oversupply of content can lead to learners struggling to find optimal resources efficiently. The interdisciplinary research field Search as Learning is concerned with the analysis and improvement of Web-based learning processes, both on the learner and the computer science side. So far, automatic approaches that assess and recommend learning resources in Search as Learning (SAL) focus on textual, resource, and behavioral features. However, these approaches commonly ignore multimodal aspects. This work addresses this research gap by proposing several approaches that address the question of how multimodal retrieval methods can help support learning on the Web. First, we evaluate whether textual metadata of the TIB AV-Portal can be exploited and enriched by semantic word embeddings to generate video recommendations and, in addition, a video summarization technique to improve exploratory search. Then we turn to the challenging task of knowledge gain prediction that estimates the potential learning success given a specific learning resource. We used data from two user studies for our approaches. The first one observes the knowledge gain when learning with videos in a Massive Open Online Course (MOOC) setting, while the second one provides an informal Web-based learning setting where the subjects have unrestricted access to the Internet. We then extend the purely textual features to include visual, audio, and cross-modal features for a holistic representation of learning resources. By correlating these features with the achieved knowledge gain, we can estimate the impact of a particular learning resource on learning success. We further investigate the influence of multimodal data on the learning process by examining how the combination of visual and textual content generally conveys information. For this purpose, we draw on work from linguistics and visual communications, which investigated the relationship between image and text by means of different metrics and categorizations for several decades. We concretize these metrics to enable their compatibility for machine learning purposes. This process includes the derivation of semantic image-text classes from these metrics. We evaluate all proposals with comprehensive experiments and discuss their impacts and limitations at the end of the thesis.Web-basiertes Lernen ist ein fester Bestandteil des Alltags aller Alters- und Bevölkerungsschichten geworden. Einerseits liegen die Vorteile dieser Art des Lernens wie Verfügbarkeit, Zugänglichkeit, Flexibilität oder Kosten auf der Hand. Andererseits kann das Überangebot an Inhalten auch dazu führen, dass Lernende nicht in der Lage sind optimale Ressourcen effizient zu finden. Das interdisziplinäre Forschungsfeld Search as Learning beschäftigt sich mit der Analyse und Verbesserung von Web-basierten Lernprozessen. Bisher sind automatische Ansätze bei der Bewertung und Empfehlung von Lernressourcen fokussiert auf monomodale Merkmale, wie Text oder Dokumentstruktur. Die multimodale Betrachtung ist hingegen noch nicht ausreichend erforscht. Daher befasst sich diese Arbeit mit der Frage wie Methoden des Multimedia Retrievals dazu beitragen können das Lernen im Web zu unterstützen. Zunächst wird evaluiert, ob textuelle Metadaten des TIB AV-Portals genutzt werden können um in Verbindung mit semantischen Worteinbettungen einerseits Videoempfehlungen zu generieren und andererseits Visualisierungen zur Inhaltszusammenfassung von Videos abzuleiten. Anschließend wenden wir uns der anspruchsvollen Aufgabe der Vorhersage des Wissenszuwachses zu, die den potenziellen Lernerfolg einer Lernressource schätzt. Wir haben für unsere Ansätze Daten aus zwei Nutzerstudien verwendet. In der ersten wird der Wissenszuwachs beim Lernen mit Videos in einem MOOC-Setting beobachtet, während die zweite eine informelle web-basierte Lernumgebung bietet, in der die Probanden uneingeschränkten Internetzugang haben. Anschließend erweitern wir die rein textuellen Merkmale um visuelle, akustische und cross-modale Merkmale für eine ganzheitliche Darstellung der Lernressourcen. Durch die Korrelation dieser Merkmale mit dem erzielten Wissenszuwachs können wir den Einfluss einer Lernressource auf den Lernerfolg vorhersagen. Weiterhin untersuchen wir wie verschiedene Kombinationen von visuellen und textuellen Inhalten Informationen generell vermitteln. Dazu greifen wir auf Arbeiten aus der Linguistik und der visuellen Kommunikation zurück, die seit mehreren Jahrzehnten die Beziehung zwischen Bild und Text untersucht haben. Wir konkretisieren vorhandene Metriken, um ihre Verwendung für maschinelles Lernen zu ermöglichen. Dieser Prozess beinhaltet die Ableitung semantischer Bild-Text-Klassen. Wir evaluieren alle Ansätze mit umfangreichen Experimenten und diskutieren ihre Auswirkungen und Limitierungen am Ende der Arbeit