Identifying reusable knowledge in developer instant messaging communication.

Context and background: Software engineering is a complex and knowledge-intensive activity. Required knowledge (e.g., about technologies, frameworks, and design decisions) changes fast and the knowledge needs of those who design, code, test and maintain software constantly evolve. On the other hand, software developers use a wide range of processes, practices and tools where developers explicitly and implicitly “produce” and capture different types of knowledge. Problem: Software developers use instant messaging tools (e.g., Slack, Microsoft Teams and Gitter) to discuss development-related problems, share experiences and to collaborate in projects. This communication takes place in chat rooms that accumulate potentially relevant knowledge to be reused by other developers. Therefore, in this research we analyze whether there is reusable knowledge in developer instant messaging communication by exploring (a) which instant messaging platforms can be a source of reusable knowledge, and (b) software engineering themes that represent the main discussions of developers in instant messaging communication. We also analyze how this reusable knowledge can be identified with the use of topic modeling (a natural language processing technique to discover abstract topics in text) by (c) surveying the literature on how topic modeling has been applied in software engineering research, and (d) evaluating how topic models perform with developer instant messages. Method: First, we conducted a Field Study through an exploratory case study and a reflexive thematic analysis to check whether there is reusable knowledge in developer instant messaging communication, and if so, what this knowledge (main themes discussed) is. Then, we conducted a Sample Study to explore how reusable knowledge in developer instant messaging communication can we identified. In this study, we applied a literature survey and software repository mining (i.e. short text topic modeling). Findings and contributions: We (a) developed a comparison framework for instant messaging tools, (b) identified a map of the main themes discussed in chat rooms of an instant messaging tool (Gitter, a platform used by software developers), (c) provided a comprehensive literature review that offers insights and references on the use of topic modeling in software engineering, and (d) provided an evaluation of the performance of topic models applied to developer instant messages based on topic coherence metrics and human judgment for topic quality