Automatically Identifying Good Conversations Online (Yes, They Do Exist!)

Online news platforms curate high-quality content for their readers and, in many cases, users can post comments in response. While comment threads routinely contain unproductive banter, insults, or users “shouting” over each other, there are often good discussions buried among the noise. In this paper, we define a new task of identifying “good” conversations, which we call ERICs — Engaging, Respectful, and/or Informative Conversations. Our model successfully identifies ERICs posted in response to online news articles with F1 = 0.73 and F1 = 0.91 in debate forums

Data Science, Machine learning and big data in Digital Journalism: A survey of state-of-the-art, challenges and opportunities

Digital journalism has faced a dramatic change and media companies are challenged to use data science algo-rithms to be more competitive in a Big Data era. While this is a relatively new area of study in the media landscape, the use of machine learning and artificial intelligence has increased substantially over the last few years. In particular, the adoption of data science models for personalization and recommendation has attracted the attention of several media publishers. Following this trend, this paper presents a research literature analysis on the role of Data Science (DS) in Digital Journalism (DJ). Specifically, the aim is to present a critical literature review, synthetizing the main application areas of DS in DJ, highlighting research gaps, challenges, and op-portunities for future studies. Through a systematic literature review integrating bibliometric search, text min-ing, and qualitative discussion, the relevant literature was identified and extensively analyzed. The review reveals an increasing use of DS methods in DJ, with almost 47% of the research being published in the last three years. An hierarchical clustering highlighted six main research domains focused on text mining, event extraction, online comment analysis, recommendation systems, automated journalism, and exploratory data analysis along with some machine learning approaches. Future research directions comprise developing models to improve personalization and engagement features, exploring recommendation algorithms, testing new automated jour-nalism solutions, and improving paywall mechanisms.Acknowledgements This work was supported by the FCT-Funda?a ? o para a Ciência e Tecnologia, under the Projects: UIDB/04466/2020, UIDP/04466/2020, and UIDB/00319/2020

Top Comment or Flop Comment? Predicting and Explaining User Engagement in Online News Discussions

Comment sections below online news articles enjoy growing popularity among readers. However, the overwhelming number of comments makes it infeasible for the average news consumer to read all of them and hinders engaging discussions. Most platforms display comments in chronological order, which neglects that some of them are more relevant to users and are better conversation starters. In this paper, we systematically analyze user engagement in the form of the upvotes and replies that a comment receives. Based on comment texts, we train a model to distinguish comments that have either a high or low chance of receiving many upvotes and replies. Our evaluation on user comments from TheGuardian.com compares recurrent and convolutional neural network models, and a traditional feature-based classifier. Further, we investigate what makes some comments more engaging than others. To this end, we identify engagement triggers and arrange them in a taxonomy. Explanation methods for neural networks reveal which input words have the strongest influence on our model's predictions. In addition, we evaluate on a dataset of product reviews, which exhibit similar properties as user comments, such as featuring upvotes for helpfulness.Comment: Accepted at the International Conference on Web and Social Media (ICWSM 2020); 11 pages; code and data are available at https://hpi.de/naumann/projects/repeatability/text-mining.htm