Natural Language Dialogue Service for Appointment Scheduling Agents

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.Comment: 8 or 9 pages, LaTeX; uses aclap.sty, epsf.te

Stochastic Language Generation in Dialogue using Recurrent Neural Networks with Convolutional Sentence Reranking

The natural language generation (NLG) component of a spoken dialogue system (SDS) usually needs a substantial amount of handcrafting or a well-labeled dataset to be trained on. These limitations add significantly to development costs and make cross-domain, multi-lingual dialogue systems intractable. Moreover, human languages are context-aware. The most natural response should be directly learned from data rather than depending on predefined syntaxes or rules. This paper presents a statistical language generator based on a joint recurrent and convolutional neural network structure which can be trained on dialogue act-utterance pairs without any semantic alignments or predefined grammar trees. Objective metrics suggest that this new model outperforms previous methods under the same experimental conditions. Results of an evaluation by human judges indicate that it produces not only high quality but linguistically varied utterances which are preferred compared to n-gram and rule-based systems.Comment: To be appear in SigDial 201

Semantically Conditioned LSTM-based Natural Language Generation for Spoken Dialogue Systems

Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and stylised responses without the natural variation of human language. They are also not easily scaled to systems covering multiple domains and languages. This paper presents a statistical language generator based on a semantically controlled Long Short-term Memory (LSTM) structure. The LSTM generator can learn from unaligned data by jointly optimising sentence planning and surface realisation using a simple cross entropy training criterion, and language variation can be easily achieved by sampling from output candidates. With fewer heuristics, an objective evaluation in two differing test domains showed the proposed method improved performance compared to previous methods. Human judges scored the LSTM system higher on informativeness and naturalness and overall preferred it to the other systems.Comment: To be appear in EMNLP 201

Learning About Meetings

Most people participate in meetings almost every day, multiple times a day. The study of meetings is important, but also challenging, as it requires an understanding of social signals and complex interpersonal dynamics. Our aim this work is to use a data-driven approach to the science of meetings. We provide tentative evidence that: i) it is possible to automatically detect when during the meeting a key decision is taking place, from analyzing only the local dialogue acts, ii) there are common patterns in the way social dialogue acts are interspersed throughout a meeting, iii) at the time key decisions are made, the amount of time left in the meeting can be predicted from the amount of time that has passed, iv) it is often possible to predict whether a proposal during a meeting will be accepted or rejected based entirely on the language (the set of persuasive words) used by the speaker

Demonstration of a prototype for a conversational companion for reminiscing about images

This work was funded by the Companions project (2006-2009) sponsored by the European Commission as part of the Information Society Technologies (IST) programme under EC grant number IST-FP6-034434.This paper describes an initial prototype demonstrator of a Companion, designed as a platform for novel approaches to the following: 1) The use of Information Extraction (IE) techniques to extract the content of incoming dialogue utterances after an Automatic Speech Recognition (ASR) phase, 2) The conversion of the input to Resource Descriptor Format (RDF) to allow the generation of new facts from existing ones, under the control of a Dialogue Manger (DM), that also has access to stored knowledge and to open knowledge accessed in real time from the web, all in RDF form, 3) A DM implemented as a stack and network virtual machine that models mixed initiative in dialogue control, and 4) A tuned dialogue act detector based on corpus evidence. The prototype platform was evaluated, and we describe this briefly; it is also designed to support more extensive forms of emotion detection carried by both speech and lexical content, as well as extended forms of machine learning.peer-reviewe