Aplicación de técnicas de minería de procesos (PM) para el control y mejoramiento del proceso de compras nacionales e internacionales de bienes y servicios para proyectos de investigación de la Pontificia Universidad Javeriana

La minería de procesos se encarga de generar conocimiento y descubrir procesos a partir de los registros extraídos que se encuentran en sistemas de información. El presente trabajo se desarrolla bajo esta perspectiva y bajo la integración de la metodología de automatización de procesos de negocio, metodología CRIPS_DM, enfocada a la minería de datos y Metodología de rediseño de procesos BPTrends. Con esta combinación de metodologías se busca identificar, factores, patrones, variables y cuellos de botella que tengan gran incidencia en los tiempos de ciclo que afectan directamente el control y desempeño del proceso de compras nacionales e internacionales de bienes y servicios para proyectos de investigación" de la Pontificia Universidad Javeriana.The mining process is responsible for generating knowledge and processes to find from the records that are extracted in information systems. This paper develops this perspective, low integration methodology of business process automation, CRIPS_DM methodology, focused on data mining and process redesign methodology BPTrends. With this combination of methodologies is to identify factors, patterns, variables and bottlenecks that have great impact on cycle times that directly affect the performance of the process control and national and international procurement of goods and services for research projects "of the Pontificia Universidad Javeriana.Magíster en Ingeniería IndustrialMaestrí

Design and evaluation of business process oriented assessment techniques to determine the quality of information exchanges -demonstrated in public organizations-

This thesis investigates information quality (IQ) of information exchange in public organizations. A clear relation between the quality of information and success of organizations has been acknowledged, but approaches for analyzing information quality on the basis of higher abstraction level have been lacking. When examining organizations, limited understanding of information processes relating to information exchanges are often observed. As the example of emergency medical service demonstrates, this is particularly true within public service organizations. In this thesis, a set of techniques for IQ analysis are developed and evaluated, namely quality assessment for information exchange (QA.IE) techniques. This extends previously developed methods and provides a novel way to assess IQ, complementing data oriented approaches that have been often proposed in research in the last years. Design of the QA.IE techniques is undertaken in the public service within the emergency medical service, where information exchange utilize various forms of media and are known to be of critical importance. The research follows a design science (DS) approach. The analysis is based on data from interviews, in depth field investigations, and surveys. Evaluation of the QA.IE techniques are carried out in the operating room within a large hospital in Ireland and Counter of Lost Wallet (BPC) for e-Citizen service in Portugal. Within the work, an evaluation framework was developed which formed the basis for evaluating the techniques and is comprised of demonstration, design principles, interviews, and Moody and Shanks factors. The resulting QA.IE techniques provide models to evaluate the state of IQ in information exchange with consideration of enterprise contexts. The results can be utilized as guidelines when planning and assessing information and information exchange related matters, and facilitate digitalization for improvement. Suggestions concerning further development for future use of the techniques are formulated, and consolidated into principle for IQ assessment. This thesis thus contributes theoretically to the development of a new approach for analyzing IQ of information exchange