1,969 research outputs found
Social media analytics: a survey of techniques, tools and platforms
This paper is written for (social science) researchers seeking to analyze the wealth of social media now available. It presents a comprehensive review of software tools for social networking media, wikis, really simple syndication feeds, blogs, newsgroups, chat and news feeds. For completeness, it also includes introductions to social media scraping, storage, data cleaning and sentiment analysis. Although principally a review, the paper also provides a methodology and a critique of social media tools. Analyzing social media, in particular Twitter feeds for sentiment analysis, has become a major research and business activity due to the availability of web-based application programming interfaces (APIs) provided by Twitter, Facebook and News services. This has led to an âexplosionâ of data services, software tools for scraping and analysis and social media analytics platforms. It is also a research area undergoing rapid change and evolution due to commercial pressures and the potential for using social media data for computational (social science) research. Using a simple taxonomy, this paper provides a review of leading software tools and how to use them to scrape, cleanse and analyze the spectrum of social media. In addition, it discussed the requirement of an experimental computational environment for social media research and presents as an illustration the system architecture of a social media (analytics) platform built by University College London. The principal contribution of this paper is to provide an overview (including code fragments) for scientists seeking to utilize social media scraping and analytics either in their research or business. The data retrieval techniques that are presented in this paper are valid at the time of writing this paper (June 2014), but they are subject to change since social media data scraping APIs are rapidly changing
Alexandria: Extensible Framework for Rapid Exploration of Social Media
The Alexandria system under development at IBM Research provides an
extensible framework and platform for supporting a variety of big-data
analytics and visualizations. The system is currently focused on enabling rapid
exploration of text-based social media data. The system provides tools to help
with constructing "domain models" (i.e., families of keywords and extractors to
enable focus on tweets and other social media documents relevant to a project),
to rapidly extract and segment the relevant social media and its authors, to
apply further analytics (such as finding trends and anomalous terms), and
visualizing the results. The system architecture is centered around a variety
of REST-based service APIs to enable flexible orchestration of the system
capabilities; these are especially useful to support knowledge-worker driven
iterative exploration of social phenomena. The architecture also enables rapid
integration of Alexandria capabilities with other social media analytics
system, as has been demonstrated through an integration with IBM Research's
SystemG. This paper describes a prototypical usage scenario for Alexandria,
along with the architecture and key underlying analytics.Comment: 8 page
Rumour Detection in the Wild: A Browser Extension for Twitter
Rumour detection, particularly on social media, has gained popularity in recent years. The machine learning community has made significant contributions in investigating automatic methods to detect rumours on such platforms. However, these state-of-the-art (SoTA) models are often deployed by social media companies; ordinary end-users cannot leverage the solutions in the literature for their own rumour detection. To address this issue, we put forward a novel browser extension that allows these users to perform rumour detection on Twitter. Particularly, we leverage the performance from SoTA architectures, which has not been done previously. Initial results from a user study confirm that this browser extension provides benefit. Additionally, we examine the performance of our browser extension's rumour detection model in a simulated deployment environment. Our results show that additional infrastructure for the browser extension is required to ensure its usability when deployed as a live service for Twitter users at scale
Detecting and Monitoring Hate Speech in Twitter
Social Media are sensors in the real world that can be used to measure the pulse of societies.
However, the massive and unfiltered feed of messages posted in social media is a phenomenon that
nowadays raises social alarms, especially when these messages contain hate speech targeted to a
specific individual or group. In this context, governments and non-governmental organizations
(NGOs) are concerned about the possible negative impact that these messages can have on individuals
or on the society. In this paper, we present HaterNet, an intelligent system currently being used by
the Spanish National Office Against Hate Crimes of the Spanish State Secretariat for Security that
identifies and monitors the evolution of hate speech in Twitter. The contributions of this research
are many-fold: (1) It introduces the first intelligent system that monitors and visualizes, using social
network analysis techniques, hate speech in Social Media. (2) It introduces a novel public dataset on
hate speech in Spanish consisting of 6000 expert-labeled tweets. (3) It compares several classification
approaches based on different document representation strategies and text classification models. (4)
The best approach consists of a combination of a LTSM+MLP neural network that takes as input the
tweetâs word, emoji, and expression tokensâ embeddings enriched by the tf-idf, and obtains an area
under the curve (AUC) of 0.828 on our dataset, outperforming previous methods presented in the
literatureThe work by Quijano-Sanchez was supported by the Spanish Ministry of Science and Innovation
grant FJCI-2016-28855. The research of Liberatore was supported by the Government of Spain, grant MTM2015-65803-R, and by the European Unionâs Horizon 2020 Research and Innovation Programme, under the Marie Sklodowska-Curie grant agreement No. 691161 (GEOSAFE). All the financial support is gratefully acknowledge
State of the art 2015: a literature review of social media intelligence capabilities for counter-terrorism
Overview
This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. These techniques are considered relevant and valuable in so far as they can help to maintain public safety by preventing terrorism, preparing for it, protecting the public from it and pursuing its perpetrators. The report also considers how far this can be achieved against the backdrop of radically changing technology and public attitudes towards surveillance. This is an updated version of a 2013 report paper on the same subject, State of the Art. Since 2013, there have been significant changes in social media, how it is used by terrorist groups, and the methods being developed to make sense of it.
The paper is structured as follows:
Part 1 is an overview of social media use, focused on how it is used by groups of interest to those involved in counter-terrorism. This includes new sections on trends of social media platforms; and a new section on Islamic State (IS).
Part 2 provides an introduction to the key approaches of social media intelligence (henceforth âSOCMINTâ) for counter-terrorism.
Part 3 sets out a series of SOCMINT techniques. For each technique a series of capabilities and insights are considered, the validity and reliability of the method is considered, and how they might be applied to counter-terrorism work explored.
Part 4 outlines a number of important legal, ethical and practical considerations when undertaking SOCMINT work
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