Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective

User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Based on an exploratory qualitative field study at a multinational SaaS provider in Denmark, we show that UATs often address the wrong problem in that positive user acceptance may actually indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we term disengaged user acceptance. Instead, we outline an approach that purposefully queries users for ambivalent emotions that evoke constructive criticism, in order to facilitate a discourse that favors the continuous innovation of a SaaS system. We discuss theoretical and practical implications of our approach for the study of user engagement in testing SaaS applications

Philosophy with children : helping designers cooperate with children

Engaging children in design through in-depth interviews is coming to prominence in the IDC community, which increasingly engages with issues about understanding the children's world. To date, research in this area has primarily focused on engaging children using techniques somehow similar to adult-techniques (moodboards, brainstorming, laddering,...). However, questioning or interviewing children is fraught with difficulties. The proposed workshop seeks to explore where and how a philosophy with children methodology can be adapted for design, exploring themes such as Socratic Attitudes, wondering, and question types. This workshop aims to build an interdisciplinary community of researchers, designers, and practitioners to share and discuss their work and experiences

Exploring the user experience through collage

We explore the use of collage in requirements elicitation, as a tool to support potential end-users in expressing their impressions, understanding, and emotions regarding a system

A reuse-Oriented Approach for the Construction of Scenario Bases Methods

International audienceDespite the recent interest in scenarios, the development of new methods and tools for Requirements Engineering integrating scenario based approaches has been limited. This paper reports on four different processes developed from research undertaken as part of the CREWS project which the authors believe will improve scenario use and make it more systematic. Furthermore CREWS aims to integrate these approaches into a method for scenario-based requirements engineering. To achieve this objective and be able to include existing approaches such as use case analysis we develop a component based approach which reflects a shift towards a reuse-centric approach to method engineering. The paper presents CREWS method and meta-method knowledge through the implementation of an SGML database to store, retrieve and dynamically compose chunks of CREWS processes

Towards a user oriented analytical approach to learning design

The London Pedagogy Planner (LPP) is a prototype for a collaborative online planning and design tool that supports lecturers in developing, analysing and sharing learning designs. The tool is based on a developing model of the components involved in learning design and the critical relationships between them. As a decision tool it makes the pedagogical design explicit as an output from the process, capturing it for testing, redesign, reuse and adaptation by the originator, or by others. The aim is to test the extent to which we can engage lecturers in reflecting on learning design, and make them part of the educational community that discovers how best to use technology‐enhanced learning. This paper describes the development of LPP, presents pedagogical benefits of visual representations of learning designs and proposes an analytical approach to learning design based on these visual representations. The analytical approach is illustrated based on an initial evaluation with a small group of lecturers from two partner institutions