Situating network infrastructure with people, practices, and beyond: A community building workshop

Our world is now connected and even entangled in unprecedented ways through networked technologies. Yet pockets of unequal connectivity persist, and technical infrastructures for connectivity remain difficult to design and build even for experts. In this workshop we aim to bring together a global community of multi- and inter-disciplinary researchers and implementers working on infrastructure development and connectivity to explore the existing design challenges and opportunities for bringing technical dimensions of networked infrastructures in conversation with human-computer interaction (HCI) and the social science of infrastructure. We will share, assess and define research problems and resources for rethinking networked infrastructures from human-, community-, and society-centered perspectives, understanding them to be embedded with human values and biases. We particularly intend our collaborative work to support real-world connectivity initiatives, which have grown in critical importance over the pandemic years—especially projects in support of Global South communities. Concrete deliverables from the workshop will include: (1) an initial shared bibliography to help formalize the state of knowledge in our area, (2) an agenda of shared goals, challenges, and intentions in our field, (3) a compilation of resources to support future work, and (4) social and organizing infrastructures for continued communication and academic collaboration

A Network of One’s Own: Struggles to Domesticate the Internet

This thesis is a design research practice-led inquiry into the domesticated Internet. It first seeks to complicate simplistic corporate and academic visions by naming some of the struggles it encounters – not least to assert a private home and network of one's own. It is argued that a century of domestic technologies has emphasised invisibility, ubiquity, and automation in ways that obscure a network of exploited people and finite resources. Furthermore, these technological ambitions are met through machine surveillance, in ways newly enabled by the domesticated Internet, that threaten the privacy of the home. In response, this thesis seeks some practical ways to design alternatives that assert a network of one's own and makes the work it implicates visible. The methodological approach is broadly Research Through Design supplemented by a practice described as designerly hacking through which hidden technical potential is revealed and given meaning. Two empirical studies are described that together make an account of the technical possibility and social reality of the networked home: an autobiographical technical exploration of the author's home and network with the making of hacks and Research Products privately and in public; and a cultural probe engagement with six rented households surfacing contemporary accounts of the domesticated Internet and in particular the challenges and opportunities of wireless networking. Together this yields a series of technical and social insights for design and two forms are offered to communicate these: a framework for understanding change in the networked home (The Stuff of Home) and a set of 30 design patterns for a network of one's own; each invites different analyses. The conclusion then draws together the multiple threads developed through this thesis and offers some reflection on the complexity of doing contemporary technical design work

Distributed Infrastructuring and Innovation: an ethnographic enquiry into collaborative modes of work in an internet of things ecosystem

Emerging low-power wireless networks are being used for a range of data collection systems such as asset tracking, environmental monitoring, smart agriculture and smart city facilities. The relatively low costs of hardware components, modular network architectures and open standards are allowing a diversity of new actors to engage with the construction of ‘internet of things’ (IoT) networks and applications. Various branches of research within management studies, critical theory, design theory, feminism and science and technology studies (STS) have explored collaborative modes of technology development among heterogeneous groups of actors and addressed questions of how and why users become involved in technology development. There is however scant empirical and theoretical work on the involvement of ‘users’ and other non-conventional actors in contemporary data-oriented infrastructures such as the IoT. Conjointly, most policy roadmaps concerning the rise of pervasive data networks rely primarily on industry-oriented analyses and quantitative forecasts and hence remain blind to the involvement of non-corporate actors in the shaping of technological futures. Building on an STS-inflected framework, this study contributes to bridging this gap with a micro-level enquiry into collaborative work practices in the realm of the IoT. This thesis explores the case of The Things Network, an initiative with the mission to build low-power wireless networks in a decentralised fashion with a strong reliance on geographically dispersed contributors. The initiative is far removed from traditional top-down infrastructure implementation strategies and faces a range of ambivalences related to organisation, growth and sustainability. The study is concerned with the questions of what types of work, social organisations and artefacts are subsumed in the emerging ecosystem? why/how contributors organise and operate local networks? whether and how control is exerted by the project owners? and how the uneven actions of users and other non-conventional actors are implicated in the generation of technical improvements and outcomes? The methodology comprised a multi-site ethnographic exploration over two and a half years with the practitioners contributing variously to the construction of data networks and the development of IoT solutions within the initiative. An ecological analysis is developed, drawing on theories and concepts from infrastructure studies and the social shaping of technology framework. The evolution of the initiative is traced throughout the stages of inception, early scaling up and global expansion. Through casting low-power networks as ‘data infrastructure’, the analysis foregrounds the challenges and dilemmas associated with scaling up in the context of decentralisation. The concept of ‘distributed infrastructuring’ is proposed as a means to capture the orchestration of the piecemeal work of disparate and dispersed actors operating autonomously with a common network architecture. The findings suggest that this mode of infrastructuring is symptomatic of an industry trend towards an increasing fragmentation and distribution of professional development activities among a range of actors. We conclude that policy and practice would benefit from a nuanced recognition of the diversity of contributions, positionalities and preferences in the broad landscape of data-driven technologies

American extreme: An ethnography of astronautical visions and ecologies

This dissertation is a coordinated ethnographic case study of environmental science, medicine, technology, and design in an American human spaceflight program. Its goal is to investigate how astronautics contributes to shaping "the environment" as an extensive contemporary category of knowledge, politics, and social action. Based on fieldwork conducted primarily at the National Aeronautics and Space Administration (NASA)'s Johnson Space Center in Houston Texas from 2005 --- 2008, the study argues that, in practical and meaningful ways, ecology and cosmology are co-constituting in American astronautics. Using participant observation and archival data, the study evaluates how astronautics practitioners know and work with "the human environment" on a scope that includes vehicle habitats and the heliosphere and on scales ranging from the molecular to the cosmic. In this work, people shore up and break down unusual human/environment boundaries, making sense of what it means to do so in technoscientific as well as sociopolitical, symbolic, and transcendental terms. The four cases analyzed are: (1) how space analogue missions operate as simulations but also make arguments that extreme environments foster progress through confrontation with adversity, (2) how space biomedical subjecthood is fundamentally environmental rather than biological, (3) how "habitability" works as a key elaborating concept among space architects so that they can connect extraterrestrial and terrestrial habitation problems and solutions, and (4) how Near Earth comets and asteroids have moved from being obscure astronomical objects to objects of environmental policymaking that extends into the heliosphere and into the far future. The study's analysis brings social theory about the spatial politics of knowledge into dialogue with conceptual frameworks from the social studies of science, technology, and environment. As an ethnography of outer space as extreme environment rather than territorial frontier, the study highlights astronautics' connections to broader domains of environmental science and technology, and by discursive and practical extension, to a spectrum of American environmentalisms and engagements with extremity. In doing so, the study elaborates astronautics' role in making ecological knowledge, and attendant concepts like adaptation and evolution, cosmologically scalable

Factors Influencing Customer Satisfaction towards E-shopping in Malaysia

Online shopping or e-shopping has changed the world of business and quite a few people have decided to work with these features. What their primary concerns precisely and the responses from the globalisation are the competency of incorporation while doing their businesses. E-shopping has also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction while operating in the e-retailing environment. It is very important that customers are satisfied with the website, or else, they would not return. Therefore, a crucial fact to look into is that companies must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s point of view. With is in mind, this study aimed at investigating customer satisfaction towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students randomly selected from various public and private universities located within Klang valley area. Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust, design of the website, online security and e-service quality. Finally, recommendations and future study direction is provided. Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia

Massachusetts Domestic and Foreign Corporations Subject to an Excise: For the Use of Assessors (2004)

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