Are business users social? A design experiment exploring information sharing in enterprise social systems

In recent years, social technology has changed the ways people collaborate and communicate. With the blurring boundaries between work and personal life, business software vendors have begun to deliberate on the possibilities for enhancing the rather rigid and impersonal structures in enterprise systems (ES) by integrating social features. In doing so, they frequently assume that business users share the same interaction patterns as private users. In this paper, we challenge this belief and explore the factors that stimulate business users to share information in ES environments. By means of a design experiment, we show different use scenarios and explore business users\u27 attitudes toward open and unconditional information sharing in ES. Our results demonstrate that business users are less ‘social’ and that applying social features in ES is highly context dependent. Based on these findings, we offer recommendations for software vendors and researchers who are interested in the social enhancements of ES

Exploring enterprise social systems & organisational change: Implementation in a digital age

Information systems (IS), since their introduction into organisations over five decades ago, have promised to streamline business processes, integrate disparate systems, increase innovation, and offer greater competitive advantage. Over the past decades, the evolution of Information Systems have mirrored many of the challenges experienced by our work organisations. For example, throughout the 1980s a primary concern for many organisations was the attainment of competitive advantage within their respective industries (Porter, 1980). The IS field responded by developing systems that sought to provide management with timely information to assist in making better strategic decisions, e.g. executive support and decision support systems. In the 1990s, organisations began to look inwards searching for key strategic resources that would yield unique core competencies (Barney, 1991). Similarly, the IS field responded by building highly integrative enterprise-wide systems (Davenport, 1998), which would unite every pillar of the organisation with a single transparent view of firm competencies and business processes, viz Enterprise Systems. The first decade of the 21st century continued in this vein, with organisations extending their global reach through new and innovative business models (Johnson et al, 2008). Similarly, IS have responded with the emergence of digital technologies and their continued growth as transformative organisational systems enabling boundary-less corporate structures, 24/7 real-time customer-centric communication, collaborative supply chain environments, and virtual IS infrastructures delivered via cloud computing

Juxtaposed practices in social software projects

The challenge and opportunities presented by digital technologies are placing growing pressures on present-day businesses to be increasingly innovative. With these pressures, tensions become visible between organisations as engines of efficiency and organisations as innovators. In this essay we look at how routine and stability as core requirements for current business practice and competitive advantage in engines of efficiency places organisations at risk. It becomes apparent that these tensions are at the very heart of how the corporation defines itself in terms of its worldview, culture, processes and practices: its epistemic stance. This approach provides some insight into why a number of corporate innovation configurations struggle to achieve their objectives. We explore this through the lens of a case study of Tesla Inc; a company which epitomises entrepreneurial innovation to redefine and reconceptualise transformation of the automotive and energy markets

IT-Enabled Social Innovation in China’s Taobao Villages: The Role of Netrepreneurs

We present a model of IT-enabled social innovation. Our model draws on the theoretical lens of social shaping of technology and the role of villagers-turned-netrepreneurs, as reference actors in the context of rural e-commerce development. The model is built on stage-wise observations of intermediary roles that villagers play and how these roles enhance or decrease in importance in the biography of rural to e-commerce villages’ transformations across China in recent years. In this research-in-progress paper, we present a case study of Daji, China’s first “Taobao performance costumes town”, located in rural Shandong province. Our preliminary model prescribes three mechanisms− advancing, authenticating and attaching−that are enacted by reference actors in the process of negotiating rural e-commerce development and resurrecting heritage in their communities. Our model builds on conjectural discussion in recent IS research on the expanding role of the users in influencing the development of IT-enabled social innovation

Enterprise social software appropriation: A dance of animacy

Information Technology Outsourcing (ITO) is a common business practice to outsource delivery of Information Technology (IT) scopes to external suppliers. During past two decades, ITO has grown significantly and has also become an established field of research. With rapid innovations in IT, information security is an increasing concern as new risks emerge in ITO that have not been explored by earlier studies. This paper highlights the insufficiency of the knowledge on this topic and investigates the need of information security risk management (ISRM) in ITO. It aims at creating an ISRM framework for ITO, which will contribute to knowledge and will help businesses to improve their ITO strategy and resilience against information security risks

Organizational Social Media: A Literature Review and Research Agenda

Social media refers to online tools that make it possible for users to create content, publish, share and communicate online. Social media use by and in organizations is a developing research field still in its infancy. The present paper presents a literature review on the subject of Organizational Social Media (OSM), starting and proceeding from van Osch and Coursaris’s literature review extending to 2011. The review contributes to the IS research field by describing how the IS research field defines and categorizes social media, identifying what topics are currently interesting and suggesting future research topics. The findings suggest that to a great extent the IS research field focuses on internal activities e.g. communication and knowledge sharing made possible by social media and that a common definition of social media is lacking

Moderation of Enterprise Social Networks – A Literature Review from a Corporate Perspective

The implementation of internal social collaboration technologies confronts corporations with new challenges. Former unidirectional information flows become multidirectional and user-content driven networks. Prior research describes the successful implementation as a challenging management task with employees’ usage at the center of attention. Consequently, corporations need to select a moderation style to encourage the usage. The degree of corporate engagement might have repercussions on the contribution behavior. We conduct a structured literature review to identify pre-existing IS contributions to the moderation phenomenon in social media tools, which help to explain on how to moderate these communication platforms in the enterprise context. We reviewed over 150 articles on the subject and assessed 31 articles in depth on the degree of corporate engagement and user content encouragement. We analyze the identified literature for gaps in understanding the phenomenon and provide a first assessment of three different moderation approaches and give implication for future research

Do You Understand Our Understanding? Personas as Hermeneutic Tools in Social Technology Projects

Personas, prevalent in information systems design and implementation, are often positioned as aesthetic creations imitating technology “end users”. As such, there is an inherent assumption that end user outcomes can be known prior to technology usage in practice. This assumption, however, becomes problematic in malleable end user software (MEUS) contexts, in which concrete usage is unknowable a priori. Through an auto-ethnographic account of a unique case of a small consultancy, the Ripple Effect Group, attuned to the nature of MEUS, we explore a novel approach to personas in social technology projects. We turn to the work of Gadamer (1975) to outline two distinct views of “mimesis” for contrasting the dominant portrayal of personas in the literature compared to our empirical context. Our paper challenges conventional thinking surrounding personas, and offers a practical approach, and preliminary theorizing, for personas as hermeneutic tools to convey meaning for those involved in MEUS projects

HOW DOES ENTERPRISE SOCIAL MEDIA (ESM) INFLUENCE NEWCOMERS’ SOCIALIZATION: A MULTILEVEL PERSPECTIVE

Socialization plays an essential role in ensuring that newcomers to an organization enjoy greater productivity and also integrate well into their workgroups. Since the COVID-19 pandemic, enterprise social media (ESM) is increasingly being used in organizations as an informal socialization tool. However, the effectiveness of these tools in affording the necessary socialization opportunities and enabling the newcomers to better integrate within their organizational settings remains both unclear and understudied. Drawing on the extant literature on newcomer socialization within organizational behavior and the IT affordances research, this study proposes a multilevel research model to explain how various ESM affordances affect newcomers’ socialization effectiveness (i.e., performance proficiency at the individual level and group cohesion at the group level). Plans for verifying the model using two quantitative sub-studies based on the multi-source and multi-wave research design are also presented. Research implications and future research plans are also discussed